Ensign Group, Inc

The food was very good with many options, but was sometimes not hot. The therapy staff for the most part was excellent. And thorough. My biggest problem was the nursing staff, especially med nurse. The nighttime staff was esp unprofessional and didn’t seem to be well qualified or well informed about medications. I don’t know how many RN or LVN they have, but it wasn’t enough. Most are nurses aids I will say that most of the staff are friendly, compassionate and eager to please.

They have nice neighbors, but the food is awful. The villas are great, I did not want an apartment style.

Patriot Heights is definitely made for those who are completely independent and do not need any care at all. They have cottages and residents have to walk or get a golf cart just to get to the dining area. The director showing us around was not helpful and acted like she did not care.

This review is based off of what my dad tells me as I am living out of town. I talk periodically to the director and she said they are just now starting to open things up like the dining room and planning to start up activities soon as well. The residents have had both of their shots and are fully vaccinated. Before the virus, I think everything was going be pretty good. He has had a very hard time due to the isolation that covid has caused.

My dad has been at Health Care Resort since February. The Nursing and Therapy Team seem to care and take good care of dad. However, HCR communication is a complete joke! You would think with the COVID-19 crisis they would be communicating to families even more since we are not able to visit with our loved ones. NOT THE CASE! No calls about medical changes happening days ago until you get informed when calling about another matter. But good luck trying to reach someone initially or getting them to return your phone call! Trying to transition my dad back home for In-Home Healthcare. I leave numerous messages on a daily basis with Social Services, but no phone call back. Very Disappointing! HCR I had high hopes and you let me down!

They gave us no notice that my sister was going to be discharged.

The lack of communication and the care my loved one is receiving seems inadequate. No one greeted me or asked who I was and there did not seem to be anyone in charge. But the people on the phone are nice. The main areas are clean but things are old and out dated. He is happy with the therapy.

It was okay.

It would help if the nurses could pay more attention to the patients. I notice this throughout all of the shifts. When I call they are somewhat helpful they say they are going to take care of what I am asking.

It's been frustrating to see how much has fallen through the cracks in the beginning. She arrived at Parkview during shift change which ended up being messy. The management has not been good. Her belongings went missing. Things such as not having a diaper on were overlooked. I feel like they just don't listen.

At this point, it just seems like everyday something is not going well. The aides and nurses are very responsive. I like that the evening staff gives my husband a salad with his meals.

Personally, I haven't been happy. I feel the nurses aren't very attentive whatsoever. My dad has called me to help him because the nurses weren't. I feel like I've been doing more than the nurses. I get calls from the case worker, and she's very sweet and tries to keep me up to date as much as possible. I haven't gotten any communication from any doctors about what's currently going on.

My mother has constantly complained about things since she arrived and they fix things for a little while but then it goes back. There have been problems with her medications. The rehab is disorganized. The staff is not very friendly. The meals are not bad. The communication is overall lacking in all departments. They could be more attentive to my mother as well.

They are friendly. The nurses are rushed and short-handed. Some of the meals come out cold and the meat is hard.

Therapy is going very well. They are sensitive to his situation and why he is there. They are quite friendly. A few men on the staff are extremely helpful and friendly. They kept me informed with a phone meeting. The facility is noisy, meals are late, meds are late and he has to go to the desk and ask. They were feeding him the things he cannot eat for 3 days before straightening it out.

Once I found the correct building, my tour was delayed until after lunch. All of my questions were answered. Lunch was OK with really small portions and very plain food: piece of baked fish, overcooked baked potato, and green bean casserole. Adequate nutrition but not very appealing to the eye or palate. One apartment with 2 bedrooms was very interesting. It had been updated and was the model for the complex now. Very nicely furnished with a floor plan that offered multiple use possibilities for the rooms. Common areas and hallways really needed renovating. The residents seemed quite content and very pleasant when meeting them. The overall cost is a bargain for this area.

There seems to be quite a difference between the night shift and day shift CNAs. The night shift takes much longer to get to the call lights to give care. The cleanliness is excellent, although I would like to mention that it seems as though the bleach smell can be overpowering at times. The food is horrible, very dry. We take food to my loved one every day. She is not the only resident complaining about the meals.

My mother has to wait quite some time before she receives care when putting on her call light. This seems to go across the board in terms of using the restroom or getting help with other things.

My MIL was at this facility since December 2013 and recently past away after having a stroke at the facility March, 2018. The entire time she was there the phone system was/is a joke. The person answering the phone doesn't know who the staff members are and what extension to transfer you to. The mid-level and executive staff do not return phone calls and/or e-mails. After having a meeting with the new staff members, as turn over occurs regularly, we were assured we would get responses. Nope. The caregivers do their best to help with the residents. The BIGGEST issue by far was the constant problem of medication. My MIL paid for medication management and it was mishandled time after time. We would perform audits and medicine would be "misplaced." Medication would be changed by my MIL's doctor and the facility would order the old medication. They would order medication months before it was due to be re-ordered. The frustration was so overwhelming we constantly debated moving her elsewhere. We did not because it would be more difficult for her to adjust since she had Alzheimer's. All in all, I will never place another family member in a Brookdale facility.

My loved one was only there for two days before he had to back to the hospital after they brushed off some serious symptoms he was showing. The facility didn't feel clean, but it wasn't dirty either. The communication was not enough from the facility, I expected updates and info on the expectations of the rehab.