Ensign Group, Inc

Seemed like a well run facility and the sales person who met with me was terrific. I rated it a 3 mostly because I don't see it as a good fit for my mom. There was nothing wrong, but it just felt very traditional - which is not how my mom lives life.

My husband and I live in this very nice community. The staff is outstanding and friendly. The menu could use a little improvement. They do offer us activities each day. This community is clean and well taken care of. We like the care here and would recommend others to know if the good value for loved ones.

I know that my friend likes this community a lot, but I have my reserves about them. I was not impressed with them at all. They are not coordinated very well and they tell you that they are going to do something and they don't. They also have not been keeping me informed about what is going on.

I have no idea what they could improve because I was just there to tour the place. The people that own the place are pretty adamant about drumming up new business and are willing to do just about anything.

Our elder stayed here for a little over a year. The facility is in a nice location, and after recent remodeling the building interiors are nice. This facility is assisted living, which means it's more for residents that are ambulatory and independent. For the independent, you get room and meals and activities for a base price and it's pretty good. The activities calendar is filled with something for every day. They also typically throw a couple nice parties each year and invite family members. If you are not fully independent, then staying here does get expensive quickly with extra costs. And we found that the formula they have, of essentially two caregivers per building, left us feeling our loved one was not really getting the level of extra care we thought we were paying for. It was different early on; the staff there did make efforts to tend to everyone but there's been a fair amount of turnover in the staff and administration between the time we first started and time we left. Some of the caregivers are pretty good and the original nurses seemed very nice too, but things changed a lot as we were leaving and I can't say how it is now. Still you'll find some good and not-so-good staff at any facility, not just Willowbrook Place. For the independent, this could be a good option as there are plenty of activities and food is taken care of, and residents are free to come and go anytime and also have family visitors anytime. But if your loved one is deteriorating and needs more help with ADLs, look into memory care (offered by both Brookdale and competitors), which is somewhere between assisted living and a nursing home.

Not to impressed. The Independent part of their facility was full. It was a separate building and people have to walk across the street to the main building for meals.

Met with Cynthia. She was great. Very friendly. Shared information and gave us tips. Could use some updating which Cynthia said is coming. Didn't like the fact that the food is prepared in another location and serve from a steam table type set up.

Washer/Dryer right next to toilet. Everything off front entrance on first floor.

A good transition from the Terrace. Open concept living plan.

denicse is who i talked to. visited this one in person...but looks old and suggested a semiprivate room. :(

more independent living oriented. No hand rails in the halls and some apparent maintenance issues.

Respite $150 daily.

It was very nice but very expensive.

Place seemed nice, but unenthusiastic nature of tour makes is hard for me to even remember.

Independent living. Has a variety of types of housing. Villa, 2 bedroom cottage with garage.

This one is nice but the layout isn't good for us.

The nursing staff is very lazy. They don't check on the patients. My husband laid in his wet bed waiting for someone to help him with he call button on for an hour. Then they didn't change his bed at all. I had to. No compassion at all. You have one person that is awesome. Her name is [name removed]. I wish all could take notes from her. The place needs a lot of work.

I am a friend of a patient. Medical issues routinely ignored. This facility okay for short term. For a sick family member, look further. Staff can bully a patient into accepting a poor resolution to their complaints.

I toured Lake Ridge Senior Living. They had a fireplace that was just open in the Memory Care building, and there just seemed to be so little human touch there. The guy giving the tour was nice enough.

The food was very good with many options, but was sometimes not hot. The therapy staff for the most part was excellent. And thorough. My biggest problem was the nursing staff, especially med nurse. The nighttime staff was esp unprofessional and didn’t seem to be well qualified or well informed about medications. I don’t know how many RN or LVN they have, but it wasn’t enough. Most are nurses aids I will say that most of the staff are friendly, compassionate and eager to please.