Ensign Group, Inc

My loved one is coming along with the therapy and is pleased with it. The staff is pleasant enough and try to be helpful. The cleanliness is up to date, the floor is very clean, they do a good job with that. My loved one seems to be left in the chair a lot with no food brought. My loved one called the caregiver in tears and it's becoming very unacceptable. It's a long time for issues to be resolved. The rooms are extremely small.

The facility is nice. The therapy staff have been dynamite. The nursing is excellent. The staff care is great. Everyone is really friendly and upbeat. Excellent. The portions are abysmal and skimpy. Communication has been terrible and I have not had the right forms in time.

It is immaculate and they mop and sweep two or three times a day. There is a long wait for the meals and it is no one's fault. They are understaffed.

The rehab therapy it is voted number one in our county. There is a special food program where they can choose and that my loved one enjoys. It took a while to get help at times. They need to spend more time cleaning.

I am noticing a difference in terms of the patient to staff ratio. At this facility, there are not as many CNAs for patients. Because of this wait time to receive help has been longer as well as not being able to accommodate our requests in general. The program does not necessarily have a great selection or provide as much as it should. I feel as though they lack equipment. Today when I visited, my loved one was lying in bed and the bedding had not been changed after a particular incident.

They were taking care of what needed to be done. They were friendly. Everything looked fine. They seemed nice when I was there.

Small facility. Two hour checks on residents. Snacks provided. Multi stage facility. Only one meal choice. Very small rooms.

Overall, it is pretty good. The rehab therapy is very good. My loved one loves it. The staff are really good for him. There are smells around, but it is clean. He does not like the food at all. They did call and are good at communication. The only problem is paying for transportation every time he has to go somewhere.

The call button doesn't work really. My loved one is doing everything on her own. They told her others need more help. She is doing good but if she was at a place where she needed more help, I would not recommend this place. She can do things for herself, so that's good because at first she couldn't really, so not responding to the call button when she needed help was not good. She liked the rehab therapy. They told her they were going to release her but didn't say when or what day, so communication is not great. I'm assuming they talk to her since they haven't called me once.

The food is horrible. My loved one called for a nurse and took a long time to answer the call button. He just needed someone to help to go to the bathroom. I've never see anyone come by and check on him. The aides have been the most helpful. When dinner is brought to him, the lunch tray is still there. They only call for weekly meetings, and I expect more contact.

My main concerns pertain to the call light and the communication. It seems as though when my father presses the call light for help it takes a great deal of time for the staff to get to him, which leaves me worried. The bathroom cleanliness needs improvement. Also, the communication could improve. For example, last week my father had an incident and had to go to the ER. When I was sitting with my father at the ER someone from the facility reached out to me about my father missing an appointment. I had to inform the staff member that he was not at the facility.

There are lots of people talking but things are not happening. Many times the nurses have made mistakes on my loved one's medication and she has had to keep track of it herself. The aides are very caring. The staff is definitely friendly. The quarantine room door is left open all the time. We've had problems with the meals. They are not giving my loved one what she's ordered. I wrote notes and talked to the dietitians and none of it worked. So she's not eating.

My loved one is very tall and needs a different bed. We've been waiting several days for that to be worked out.

I was in there one day and they have a lot of patients. The call lights were going off and no one was helping the patients. I think the doctor there should talk with my mom's doctors before making changes to her medications. The rehab therapist I met was encouraging to the patients. There is only one nurse. The staff is very friendly. Meals need some improvement.

My loved one is doing quite well in therapy. The nurses are excellent. The help has improved a lot. The communication is a little shady.

We had issues with medications and a routine from the hospital that was not being done at the facility. I addressed these issues with the director of nursing, and it is being taken care of now. I have to ask questions to get answers.

The food was not good. There was one lady who was rude and rough with my loved one. The cafeteria was [Removed], so she ate in her room. They would feed the people in the cafeteria first so when they brought her food, it was cold. Even her coffee was cold.

There was lack of attention among the aides, but the therapists made sure I had everything that I needed.

Legend Oaks is pretty good, but my loved one has not had a bath since he has been here, and it has been a week. Bringing him what he needs, they are good at that. The facility looks pretty clean to me. They don't tell me anything unless I ask them.

I have issues with the nurses, I have to constantly keep on them. My mom has a roommate who talks all day and my mom doesn't get a chance to sleep. The floor has been kind of dirty. They aren't giving her the full meals that she requests. I asked them to make sure that she goes to the dining room to eat so she doesn't just sit in her room the whole day, but they still bring the food to her room.