Ensign Group, Inc

Patriot heights is constantly accommodating to my needs. My family doesn't live San Antonio so it's difficult to have them bring me in items but patriot heights goes the extra mile and helps my family out by making sure i get what I want. They have a lovely area to seat outside and watch the birds and get sunlight. I love to play bingo and bingo they have. They have all types of prizes, I normally pick jewelry and sun hats. The past 2 years I spent at patriot heights have been great. I need continuous care and they provide it even when I give them a hard time. And the housekeepers are the best always talking to me and taking the time to listen to my concerns.

Nice and clean place, but had a feeling of a "nursing home" rather than a place to "live". The name is not good for a place to live long-term.

We toured Brookdale Patriot Heights. The staff was friendly and they gave a nice presentation of their community. It was a clean and well-kept community. We chose another community based on location.

The coordinator from Brookdale was great to work with. She was knowledgable and she let us know that this community would not be the right fit for my loved ones. They needed additional care that this community did not offer. The community seemed awesome. The people were so nice and the community looked very clean.

Not as eager to do things as suggested; however, the location and grounds are wonderful. The food is excellent. Everyone is friendly and, for the most part, accommodating. For the money and for what I wanted and needed, Patriot Heights exceeded all the other options I viewed.

My mom doing good and the staff are taking care of her very well, including what the other communities did not want to assist my mom with. The staff are helping her get as comfortable as could be. A Place For Mom gave me a list of places and when we came here, it looked very nice.

When I went to tour Healthcare Resort, I realized that they only have Assisted Living there, and we needed a place that offers Memory care. It was a nice community, but not what we were looking for.

I'm comfortable with the care she is receiving here. They have enough staff and are providing quality care. They offer activities but she is not participating. We chose this community because my mother liked the location.

My mother needed to build strength after multiple falls and a hospital stay. We chose this place as it was close to family. They accepted her medicare/medicaid and treat her well. She's been there a few weeks. The social workers, nurses, and staff we've met with have been helpful and kind. We visit at least 4-5 days a week and every time there have been activities happening. We typically will wheel her around the facility and the only negative is that in the long term side of the facility there is the odor of urine in the hallway in the region of the laundry. Mom also has incontinent issues so that is not an unexpected odor to smell - unfortunate that its a concentrated odor in that hallway area. My mom is in her late 80's, she's difficult and does not mix well. She was a reluctant rehab patient but the nurses and physical therapists and assistants have been patient, kind, encouraging and are helping her transition to using a wheel chair for safety reasons. She often refuses to participate in activities but they come by her room and offer tea or a treat, puzzles, magazines, etc. She likes the food they serve her too. Recently she's even said it might be okay to live there.

I am happy to know that my grandmother is in great care here. We like the staff and how caring and friendly they have been to our needs. She is happy with the variety of meals. She is offered activities. The community is very clean. I do recommend the excellent care here for other families for a good value and excellent care.

This is nice community for my mom. A clean community in everyway. The food is very good and a variety. Alot of activities for her to enjoy. I would highly recommend this community for great care and value.

I was surprised at the property and the staff. The rooms were larger than the small community homes. Pets are able to visit.

My parents were both happy at this location. We did move them closer to home, but they were very pleased with the great care they received while they were there. The food was excellent and very pleasing to them both. The staff was wonderful and always wanted to make sure that their needs were met. I would recommend this for good care for family or friends.

We have had a good experience with this newer community. The staff are nice and we have good communication with them. My sister is still getting settled in and she is helping with the community to work with activities. They are now working on starting transportation. The community is well maintained and I would recommend it.

My father is is doing well and it works well for him. The property has a big outdoor area to walk through. He likes that there are lots of people to meet and greet, very sociable residents. They do offer activities which my father participates in and even though he won't remember he seems to enjoy it. Overall it is by far the most roomiest place. I would recommend it.

So far, things are going well at Brookdale Patriot Heights. The facility is nice and the staff keeps it cleaned well. The other residents here are very welcoming and friendly. They seem happy and well adjusted. The staff is pleasant.

Things are going okay here.

This community really does feel like a home with great friends all around.

My mother stays at the Brookdale Place Willowbrook in Houston, Texas. They did a great a job with the transition. We had some issues, but as one would expect with a ninety one year old trying to adjust. They did a great job resolving everything and making adjustments for my mother to settle in. Overall, we are pleased.

It looks like they had a decent lunch. It’s clean and friendly and bright. We’ve been happy with the community.