Embassy Healthcare

My mother was here for longer than she should have been - the care was awful - not enough space to go into depth. Non certified staff, non responsive directors... supplies we purchased could not be found, unsanitary conditions and laundry piled up for weeks. Saw and killed a roach, mom and other residents got scabies and no one ever seemed to know who her caregiver was for the day. Place should be closed due to neglect of its residents. Do NOT send your loved one there.

They caused my grandfather to become severely ill while he was a resident in their care. He eventually developed pneumonia and was seriously dehydrated before medical attention was sought. When we contacted the Director of Nursing with our concerns, she hung up on us. She also hung up on the nurse from the hospital where my grandpa was taken. Do not let your loved ones stay here. They are not equipped to handle more fragile elderly people, especially those with memory care issues.

The family owners declined my sister because they were having a problem with 3 residents who sneak out to smoke cigarettes!!! My sister paid the price for this!! She had not smoked since her stroke in November. She has been in another assisted living place for 2 months now and does NOT smoke!!!! Shame on these owners!!!

After a brief hospital stay the Seasons would not allow my mother-in-law to return. She is now “too much work.” We were told she could age in place when they were selling us. Liers! The staff is alway short. Currently it is 17:1. The new administrator is a [language removed] to can’t keep good help. Don’t believe anything they tell you.

Came in for a tour. I was very impressed how beautiful the place looks like, it is very much different from the ones I have been too. While I was waiting for the lady who was going to give me a tour, I was seated beside this elderly lady and we chatted a little. I asked her how it is living here, she answered me "oh its fine, the staff used to be nice and fun but now they seem different. They don't seem happy as they used to and." and then I asked how the food was, "they have their days, but mostly it isn't good. Food always late same as meds are, late." then she whispers "new management that's why." I was a little bit shocked upon hearing this. Whle we were talking, I saw this big man at the corner of my eye and he was wearing shorts and slippers. I asked who he was and the lady said he works in the kitchen. I was in disbelief, because how can a place like this have employees come to work looking like that. Very unprofessional. I knew from then that this place was not going to work out for my mother. But I still continued on doing the tour. Driving 2 hours away that's the least I could do. When the lady came and gave me the tour, we went to the 2nd floor, she also showed me 3rd floor which was for memory care. I asked what if there was a fire, or a disaster. How will they evacuate the residents on the 3rd floor when all elevators will be stopped. Most residents I saw were in wheel chairs, walkers. they couldn't possibly walk down the stairs by themselves and mind you there were only 4 nurses upstairs out of 20+ residents? I questioned the safety of that. And also the care that each and every one is receiving up there. Because I see nurses just sitting down and on the phone, and thislady smells a lot like urine. 2nd floor was empty but it had a nice man cave. Aquarium was dissapointingly dirty. Aftert the tour, I waited for my husband to come pick me up. I saw some of the nurses just gossiping in the hall I had hopes that this was the one home I can leave my mother in. The price they demand should be the same care and love they should deliver. But I'm guessing that's not going to happen. Very disappointed.