Embassy Healthcare

The Northridge Senior Living used to be a great place to live. Since new management has taken over, things have gone down hill. Services have been cut. Food is still fine but not as good as it once was. The residents are still friendly. Management comes across as cold and not welcoming at all. Came in making changes to things that worked well just to make changes. I was always amazed at how the building was decorated for any holiday. It really made it seem so warm and homey. Now, there might be a small decoration on an end table but nothing like it used to be. It used to feel like family when you entered the building. That feeling is definitely not there anymore.

Northridge was wonderful - 4.5/5, prior to change in ownership this summer and huge turnover of staff. I would say it is more like a 3.5/5 at the moment...they have reduced their transportation services, no longer have staff to run in house activities like bingo, etc. Meal options have been greatly reduced. My oved one is not looking to move, as they have made friends there and it is still more affordable than other places of same quality. They like the cleanliness of it overall, but feel the new management is not as friendly/accommodating as the previous staff.

The food is not good. They don't have many activities. The facility is beautiful on the inside.

Dad in hospice now, so gets great care from hospice staff, but care from facility staff depends on who is working... not all staff as attentive or qualified as others. Communications are lacking. Cost significantly increased without warning, moved to a level of care structure on top of baseline. Affordable cost was the primary reason for placing him here, and now the cost is more than his income. And level of care structure makes hospice patients the highest cost, yet the facility staff has less work due to hospice staff that are paid for through health insurance. Corporate/Admin decisions don't make sense, but no other options because dad is already established at this facility and we don't want to move him.

My loved one was previously a resident at Lakeview Personal Care and overall the experience was okay. I've heard that they have made changes and it's different now.

The place felt very "homey" when I toured & Jackie is very kind. Every place has room for improvement & overall my mom is happy! They are very caring & I felt that they truly liked my mom. I did not see attempts at any personal care & often smelled urine on my mom. They did not (as requested) inform me of med changes. There was not a lot of staff at any one given time & I had to look for them occasionally.

The pendent our loved one received never worked so when they would push the button for assistance nobody would come. Our loved one would have to call us so we could get ahold of the staff and tell them what is going on.

Our tour at Seasons Largo was just okay. When we walked in front door, it just didn't have the same liveliness that we experienced elsewhere. It wasn't depressing either. Just not lively.

Seasons Belleair was fine. But it didn't seem that they had as much going on for the residents to do as another place that we toured at.

Picked up packet. A bit far from North Royalton. More an over 55 community than independent community (not many people around). Dining room and 2 meals per day.

Scheduled a tour through A Place For Mom. When I arrived, no Receptionist on duty and I stood in Reception area for several minutes before anyone spoke to me. Person I met with did not know about my appointment and was unprepared. On the plus side: there's an aviary; the residents of the memory care unit were clean; the nurse on duty was very helpful. The decor is nice.

My husband's experience here at this community was adequate. The community is nice and clean, everyone is very friendly and helpful. My issue with this community was that I didn't feel there were enough engaging activities offered for the Eldercare members. My husband wasn't encouraged to be active. He continually was looking for more to do.

I placed my father in this ALF because it was very reasonable at the time and at first sight we absolutely fell in love with the place! They have a little library on the second floor and a bird sanctuary on the third floor. They have also just recently put in a man cave with a pool table, darts, puzzles and card games. I believe they still play Bingo every other night and sometimes they will round everyone up on the bus to take them out to dinner or fishing. My dad loved it until recently they changed management. Rent went up and now dad isn't getting ANY care... its as if they completely ignore him. I went there to visit him after 6pm and it was like no nurses to be found! I suppose maybe they are caring for those on the second and third floors but my dad is not a happy camper and when he complains they call me like I am suppose to be able to fix it. I pay nearly $2900 a month and they cant even give him his meds! Oh but they used to include all that (No additional charge) and now they want an additional $300 for that. Ummm NO!!! Wherever the old management went is where we will follow. It is literally like having a happy family and now NOTHING!!! Dad even has to wait nearly 30min-1hour for his meals from the time he sits down. Again it is like being ignored and don't get me started with the turn-around. They used to have good/caring nurses but now they turn him away when he comes in for his drops and meds. He has no companionship, no care, and just recently someone is coming in and unplugging refrigerators! I don't know about this place anymore. I had high high hopes until recently. Dad is already wanting to move and I don't blame him. The only thing good we got from this was his doctors and a set of high standards to look for in future ALFs.

Staff was helpful and courteous but the property is currently undergoing renovation. I did not complete my tour because our needs are immediate.

We chose Rockport for affordability and care. My dad was evaluated by the nursing staff and told he would easily fit in, however upon arrival several weeks later, we were told after several days, that he would not be able to stay there. The nursing staff would tell us one thing and the front desk staff another. There was also a "sign on" type of fee of 1000.00 (non refundable) that we were not told about in any previous discussions and had to pay on the first day. Furthermore, the place is an old hotel and the doorways going into the rooms and bathrooms are tight. Accessibility is not good. My dad like the food.

VERY BASIC ASSISTED LIVING, BRING YOUR OWN TV, PHONELINE, MEDS, WHEELCHAIR.

The building is old and my loved one wasn’t happy here. I don’t remember any activities at all. The physical therapy would get a four if it was a category. The employees were a three. My loved one didn’t like the food.

The food is not nutritional. They don't give my father in-law good care. I'm in the process of moving him out of that place.

I gave a 30 day notice to bring mom closer to home & they never refunded my $$$. Called multiple times & was told its up to corporate. Would never recommend!

Buyer beware. PT/OT are excellent. But, facility changed its scope to fill 2nd floor with memory care & clients who require prodigious amounts of personal care. Staffing has NOT increased for needs, yet Lakes assures meets PA requirement. All 2nd floor who are capable are getting short shrift & largely must take care of themselves. Baths 2x/week don't occur anymore due to staff is constantly tied up with more dependent residents. Food is lousy, nutrition poor. Weird assigned seating for meals. Scheduled menu items frequently unavailable & Lakes claims to have "just run out" after 1st floor was served first. I don't know how this place can even begin to claim that they do diabetic care, unless they mean the glucose tests + pass the meds, because dietary needs of a diabetic can't be met by the kind of meals that we catalogued in a 5 month stay. Had to clean toilet ourselves. NP breezes in and talks in public at meals, then bills for full-service office visit. Nobody checks wt or vitals.