Embassy Healthcare

It was a welcoming facility and the director was very knowledgeable regarding Alzheimer’s and Dementia. We visited during the holiday season. It was nice to see how they celebrate with the residents and their families. The memory floor was quiet and though they are starting renovations the layout of the floor was not what we were looking for. I definitely feel anyone looking for a place for their aging family member should check it out.

Everyone is friendly. Everyone knows each other very well. Food is very good with several choices . Have to keep up with your medication they have "ran out" of dad's pain meds on several occasions. They respond well on any issues (maintenance, food, needing medical just what ever). As with all assessed living facilities they have a nice program of activities. With something special going on regularly. Although like most they have little activities most men would find interesting. They are open to suggestions Although it's difficult to find a practical and of interest for most men.

Mom is a handful to take care of, she constantly removes her pull-up and the plastic sheet from her sofa. [name removed] staff all knows Mom by name and are super friendly to her and family.

When it comes to the friendliness of the staff they are great and caring. The activities are better for the females rather than the males and they are working to improve that. We would absolutely recommend this community to other families based on the experience we have had so far.

Putting the People you care for in a facility is hard on its own but overall care is good. I would recommend the facility if the loved one is Mobil and not as wheelchair bound as my loved one. The management staff are on top of their items they are handling but there is some disconnect with the nursing staff that actually handles the care. 8 out of 10 caregivers work wonderfully with the clients but there are always a few that spoil the bunch.The therapy group and the hairdresser that we have dealt with are wonderful. Loved one was pleasantly pleased with the kitchen and food. I have dealt with a couple facilities and this one is one of the better ones.

My mom was a resident at The Lakes at Jefferson for a short time before she passed away. I think that the place was beautiful, but the management was very slow to respond to anything. I also don't think that my mom got the assistance that she needed for her age. I feel that the staff needs to be more hands on with the residents. For example: my mom needed help to get to the bathroom. After they got her there they would leave and wait outside her room with the door closed. I feel that someone should have been there with her given her age. Also, they would send in very inexperienced staff who didn't know how to handle her. Of course, I understand that with Covid staff was short and hard to find. The experienced staff was very good. The Kindred Hospice team was fantastic. Compered to her last facility, this facility was much better and I would recommend it to anyone.

Nice place, but it took them way too long to start helping my mom with her care. There were some health scares with swollen feet, etc, that remained unnoticed. That should have been addressed immediately. They took her inhalers away. And she needed them as she has COPD. People were very nice and they enjoyed the activities. Food was a bit salty at times for people with heart issues. Other than that, they liked the place. But they are glad to be back home while they still can.

This facility is a good place and has been so good for my loved one. They're always friendly towards my family and try hard to help with all of my loved one's needs. I visit twice a week at different times of the day and it's always great. The food is good quality and variety. They have a good variety of activities and try to do a lot with those. There's always something going on with their activities. Communication with the family is good. Anytime I call, I always get a response. I'm able to communicate with the nurses and aides as needed. Housekeeping is often and my loved one's room is always clean. Overall, it's been a good experience. I would recommend this facility to family and friends. This facility is the most affordable place that we found in our area.

The bathrooms could be cleaned more often. Most of the time, my loved one likes the food. My loved one likes the activities. Overall, everything is fine.

This community is beautiful. The staff takes good care of my father and seem to have a good time. Everyone is so friendly. The food is good. The staff seems to really care about their patients. The staff includes the family in a lot of activities for example they have a thanksgiving dinner that they invite the residents family to.

Was looking for a care center for my wife, had a nice friendly tour here. They seemed to have many of the options that we as a family were looking for in care for her.

Assisted means assisted. Know what care you need. Tessera was great. My loved one ended up needing nursing home not assisted and not memory care, so she went home.

While no place is perfect, Tessera was a cut above the other facilities I dealt with. The staff were always helpful: [name removed]at the reception desk, and especially the sales manager, [name removed], who went above and beyond helping me get my mother in there. My mother was always treated with respect and dignity during what ended up being the last few months of her life.

From what I hear, during the day time (primetime) when their A team is there, its great. I understand finding good people and enough people can be difficult. I think they may be understaffed and could use a little bit of help at night and on the weekends. I also understand that there isn't a need for a lot of nighttime staff because the residents are sleeping mostly.

It's a nice place to be. I enjoy being here. The apartments are large, at least the one I have is. And there's a nice open area around it, with sidewalks all the way around, which makes a nice area to walk. There's three fountains, and the walkway goes right by the big fountain. If you walk out from the dining area, you can walk right out to another of the fountains. Each independent living apartment has a patio. I haven't had any problems with the staff. If I need something, I usually get it. If I need something from the cleaning lady, she'll come and take care of it. Everybody has been very friendly. They aren't offering activities really besides bingo. From what I understand, they're going to try to offer more, but I don't know if it's going to develop or not. I would recommend this community to others. I think it's worth the money.

Was very clean, welcoming, accepts dogs and Medicaid. Will take a closer look.

This option was OK. I liked activities and amenities provided. I am concerned about the narrow hallways-got crowded around the dining room as residents waited to enter for lunch-and with the walking distances down hallways. For someone without mobility constraints, would be easy.

We toured this community for care. The staff was caring. The community is clean and the menu was appealing. They offer activities for the residents who are wanting to participate. We needed a community that was able to work with payment. Families might want to consider this community for the care of a loved one.

My mother was recently at this community and I have to say that I am not very happy with how things had went. The overall facility is very nice and they do a great job keeping it clean as well as nicely presented for all of the residents. I was however not pleased with the lack of organization they had with the nurses and the medication. They did not keep in contact with me about any changes they had made to her to her medical plan and I had walked in one day and she was completely off all her medication she needed.

Very nice residence but I feel it was too large and might be overwhelming for my Mom...however my sister and I were ready to move in. Disappointed they did not have ECC accreditation.