Compass Senior Living

We showed up for our tour and they did not even know that we were coming - we had to wait for forever to talk to someone. When we walked in there was that classic nursing home stench. We had visited another facility before-hand and it was just night and day difference. We knew right away that we did not want our loved one to live here. It was also more expensive, the value for the money just did not seem to be there.

This is on the one in Lagrande OR. They are always telling they cant feed or answer pages to rooms in memory care because they are understaffed. Family has dropped by after 1 to be told they haven't brought food because they are understaffed. They never give water or water pitcher. They rarely do any activities with memory care. I am reporting them and see they have been reported in the past. DO NOT TAKE YOUR FAMILY HERE. BAD

Bad place to live or work. Poor management. 1 good care person don't know her name, but shes a black girl part of the care team. She definitely made me feel like this is the place. The only one actually that I feel I can depend on with the needs of my dad. I honestly would not recommend this place to nobody. It is the bottom of the barrel living. I have to reiterate that management is horrible and should seek new positions in a field other than assisted living and dementia/Alzheimer's because they are indeed clueless about these mind diseases. Again that one girl makes the experience worth it. I think if she wasn't there, my dad would not be there. Honestly!!

No 24 hour nurse. No ED on duty!

First and foremost the residents were all nice and kind. A few residents companions, as they call them, were also kind and made attempts to greet and introduce themselves. My daughter and I had been speaking with the facility manager [Removed] for a few weeks about the placement of my mother into the facility. I had set up a meeting with [Removed]. When we arrived we were greeted by the receptionist who directed me towards the assistant administrator who stated that [Removed] was busy talking calls in her office. I was caught off guard because our initial walk through was scheduled to be [Removed]. In any case the assistant administrator was very nice and gave me a tour of the facility which I wasn't so impressed with. There was a strong odor of feces in the hallways where the residents reside. The Wellness nurse also spoke with us for a brief period as he was assisting with residents. I can't recall his name but it's nice to see the manager gentleman hands on with the residents. I was taken by the kitchen and introduced to the cook [Removed] who was very kind and explained how the meals were prepared fresh daily. I then went to the back where I think it was called the Alzheimer's Unit, again the smell was horrible. A resident was asleep on the couch and other residents were asleep at the dinning table. As we walked through to the TV room, it was if no one had bothered to clean up after lunch. Pretty disgusting. There was food spilt all over the floor and the table had juice spilled over. Finally as we proceed back towards the Assistant Administrators office we pass [Removed]. The assistant had tried to introduce my mother and myself to her. It was a very awkward introduction. As if she was uninterested or preoccupied. Extremely rude. Needless to say we have since settling my mom into a different local assisted living community. Our search for the perfect place for mom was not an easy but I hope this review helps others to not waste their time as I did.

The facility is not good at reimbursement of money owing. Under [Removed] management this facility ran much better. My mother's quality of care dropped & this facility was not capable of caring for her. There is not enough employees for the amount of residences.

I am very disappointed with the care this community has provided my loved one, they are very under staffed and very disorganized. The staff are not attentive to my mothers needs and sometimes it takes her up to an hour to get a response once her call light has been pressed. The food is bland at best and have no organization in the dining room. I am very concerned about the well being of my loved one and hope there are major improvements made soon.

Not a place I would recommend. The list of amenities is false advertising at its best. The food is often times not edible and the visiting higher ups are actually disrespectful to residents that voice their concerns. There will be a mass exodus of this facility if things don't drastically change in the near future.

They don't provide the care they "sell" to you. The administration is misleading. The caretakers are nice, although their care skills are seriously lacking. Understaffed. Terrible food. Activities are ok. Oversight is poor with neglect of basic care.

Half the time Green Tree does not pay its workers. People go weeks and even months without checks. I would spend my money elsewhere.

They told us everything and showed us everything that we wanted to hear - however once we signed on that dotted line and moved our loved one in, it was completely different. It was a total bait and switch situation, no help was ever offered to our family.

Here’s the truth: The psycho director [name removed] is a chronic liar and a cheat. The staff and management are afraid of his retaliation, so they go along with his unethical ways and spontaneous rules and demands. Run away from Hawks Ridge as fast as you, your friends, or your beloved relatives can. It’s a twisted environment, with ever changing rules, and attitude from the management. The truth is that the people running Hawks Ridge don’t care about the residents, they treat it only as their job, with no acknowledgement, dignity, or respect of it being your relatives “home”. Please DON’T let them get their dirty, greedy claws on your loved ones!

The nurse refused to contact the doctor for prescribed meds. She told me “you need to understand, one she left the rehab hospital she no longer needs to take those meds.” The doctor specifically ordered the meds for her to take continuously as they were to help prevent another stroke or heart attorney act. The pharmacy assistant spent a great deal of time on discharge day going over all the meds she was to take she. She went home and the nurse at Honeysuckle made the decision she did not need to take them. They were too many other instances of just lack of attention and apathy. Very very very frustrating experience.

This place is dirty. Little medical care. Keep residents that need more care. Residents fall out of wheelchairs. Understaffed. Residents fight with each other. I would not let my dog live at Belfair.

This review doesn't even deserve 1-star. This place was absolutely the worst! We were told that our mom would be well taken care here and it was completely the opposite. She suffers from dementia and can’t remember anything. The staff there didn’t ensure she took her medications and were nowhere to be found when needed. A week after we admitted her, we came to visit and as soon as we entered the lock down area of the facilities we found my mom laying down, shivering on a small bench in the middle of the hallway with no one attending to her. We then went into her room that she was assigned, her bag and belongings were missing and staff wasn’t aware of its location. They later found it while we were there sitting behind a coach in the common area. We had previously asked if they could provide her with a blanket until we could return with one, which they agreed to, but upon arrival had never provided. We then reached out to talk with the med tech about her prescriptions, but she was nowhere to be found constantly going on smoke breaks. When she did return, we had to follow her around the facilities to get answers because she didn’t take the time to stop and talk to us. The staff that was feeding them while there would just throw down their food in front of them and seemed put out when asked what they were eating. It gets worse, when leaving one night after visiting, we found the staff changing tenants there with the windows open so anyone could see in, unbelievable. My mom was in this place for only 2 weeks, only long enough until we could find another facility. Upon talking to management when she left, they admitted that their staff needed more training and they were going “have a talk with them”. When asked if they could provide a discount for such a poor experience for my mom, the manager said they would ask their board and was told no. So not only did we get charged a non-refundable deposit during move in, my mom was also charged for her 2 weeks there and another 30 days after departure per their terms. In all, the incredibly terrible experience cost her over $10,000.

This review doesn't even deserve 1-star. This place was absolutely the worst! We were told that our mom would be well taken care here and it was completely the opposite. She suffers from dementia and can’t remember anything. The staff there didn’t ensure she took her medications and were nowhere to be found when needed. A week after we admitted her, we came to visit and as soon as we entered the lock down area of the facilities we found my mom laying down, shivering on a small bench in the middle of the hallway with no one attending to her. We then went into her room that she was assigned, her bag and belongings were missing and staff wasn’t aware of its location. They later found it while we were there sitting behind a coach in the common area. We had previously asked if they could provide her with a blanket until we could return with one, which they agreed to, but upon arrival had never provided. We then reached out to talk with the med tech about her prescriptions, but she was nowhere to be found constantly going on smoke breaks. When she did return, we had to follow her around the facilities to get answers because she didn’t take the time to stop and talk to us. The staff that was feeding them while there would just throw down their food in front of them and seemed put out when asked what they were eating. It gets worse, when leaving one night after visiting, we found the staff changing tenants there with the windows open so anyone could see in, unbelievable. My mom was in this place for only 2 weeks, only long enough until we could find another facility. Upon talking to management when she left, they admitted that their staff needed more training and they were going “have a talk with them”. When asked if they could provide a discount for such a poor experience for my mom, the manager said they would ask their board and was told no. So not only did we get charged a non-refundable deposit during move in, my mom was also charged for her 2 weeks there and another 30 days after departure per their terms. In all, the incredibly terrible experience cost her over $10,000.

My loved one was here but we removed them from this place. I got them out after certain things couldn't be overlooked any longer. First off this place is very understaffed. They don't watch the residents here. This isn't a safe place - a lady was by herself outside and she fell and hit her head. The residents are NOT fastened in their wheelchairs and I was told they couldn't do that - they have a "right to fall". I was stunned by that answer.

What isn’t asked here is: *Fulfillment of contracted services *Honesty and compassion of nursing staff *Quality and enjoyability of meals *Intellectual programs and outlets *Level of theft from patient rooms *Administrative oversight of onsite staff My wife is, sadly, a tenant here. While we have to give rave reviews for the kindness and selfless efforts of the under-trained and underpaid staff, we would have to give the above categories failing grades. *Many of the daily requirements for patient room care are totally ignored. Her guests wash her dishes and make her bed. *The staff nurse is totally lacking in empathy or compassion and has only a vague relationship with the truth. Her lies and misrepresentations are legendary among staff and patients *most meals are poorly received by the diners... Salami sandwiches are not appropriate nighttime fare for the elderly. Clearly, the meals are planned with a financial objective rather than nutritional. *tenants are warehoused here. There is no sense of community or an attempt to help tenants of similar awareness and abilities interact. Meal seating is ‘assigned’ as though tenants are kindergarteners. *theft from tenant apartments is rampant. Not unexpected from a minimal wage staff but definitely controllable with appropriate effort and background checks. *local administration is either lacking or indifferent. No one from a ‘modern’ country wd accept lukewarm water, subpar food, and dirty dishes as acceptable for anyone in their care. In a nutshell - not somewhere you want your loved ones to be.

My father was admitted to Callahan Court in late June 2017. Charged a $1500 NON refundable “property improvement” fee upfront. My father passed away on [date removed], he spent about 9 days there and they refused to refund ALL of July’s rent minus of course the 2 days he was there. They basically stole about $3500 from our family by charging 2 weeks of rent after my father was dead and not even on property. All requests to speak with management went UN answered

Toured and not impressed, nothing going on for patients as far as activities, they had a board full of stuff that wasn't being done. People in wheelchairs pushing themselves after meal while staff walked by on phones, director in office on her cell phone with doors closed while the one staff member toured us but we seemed to have bothered her. Floors were dirty in dining room with dirty plates, carpet looks like it hasnt been washed. Walked by back door with 4 staff smoking by back door, whos caring for the people? "The back" was depressing which is their dementia lock up, people just sitting on couch sleeping while staff member was on phone. Only on call nurse, rooms are small and people look to busy to care for the patients. By busy I mean on phones and smoking. Move on if your looking to expensive to pay them to ignore my parents needs.