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7.5

Review Score

627 reviews
40 communities
Starting from $X,XXX/mo

Compass Senior Living community listings

Showing 40 communities
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Wildwood Canyon Villa

33951 Colorado St, Yucaipa, CA 92399

Starting at$X,XXX+ monthly
Photo of Wildwood Canyon Villa
5
5 Photos available
9.2
Review Score
27 reviews

Wildwood canyon was like family to us. I enjoyed using them for respite care. They are very professional and treat you like family. We miss going there. My husband is in assisted living closer to home. The...

Provides: Assisted Living, Memory Care

Wildwood Canyon Villa is the valley's premier Assisted Living and Memory Care Community. Offering a panoramic view of the San Bernardino Mountains, the Wildwood Canyon Villa vision is to provide distinctive living for older adults who value independence, yet also welcome the individualized...

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The Grove at Midtown

5211 S Lewis Ave, Tulsa, OK 74105

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
82 reviews

The facility is clean. The staff is really friendly. Local administration has been kind and helpful. The lower rating was for the actions of 1 new employee and the failure of regional administration to...

Provides: Assisted Living, Memory Care

The Golden YearsIf you are ready to trade in a life of fear, worry and stress for one rich in quality care, beautiful accommodations, an exciting community calendar and some of the most interesting men and women you’ve ever met, look no further. Nestled among the trees overlooking the beautiful...

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Lone Oak Assisted Living

2615 Lone Oak Way, Eugene, OR 97404

Starting at$X,XXX+ monthly
11
11 Photos available
8.9
Review Score
11 reviews

The facility is well laid out, nice walking path to walk outside on. Staff are very friendly and informative. All of this information is based on the room my brother is in, i do not know ehat the other...

Provides: Assisted Living

At Lone Oak Assisted Living in the Santa Clara District of Eugene, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities in the community that will fulfill their needs, interests, and...

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The Suites Assisted Living and Memory Care

1301 SE Parkdale Dr, Grants Pass, OR 97527

Starting at$X,XXX+ monthly
22
22 Photos available
8.6
Review Score
14 reviews

Very friendly, helpful and professional staff. Room sizes were from small to spacious. My mom chose the smallest and it was plenty for her. Trash was emptied multiple times a day, cleaning once a week....

Provides: Assisted Living, Memory Care

The Suites is an assisted living community in Grants Pass, Oregon. Grants Pass is a stunning, scenic river town full of beauty, adventure and culture. Just one hour north of the California border, Grants Pass boasts of the largest wilderness areas in the West and is just a short drive to Crater...

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The Iris

1104 6th Ave N, Great Falls, MT 59401

Starting at$X,XXX+ monthly
13
13 Photos available
8.6
Review Score
11 reviews

I give all these questions a 5. It's a good place for mom and she is happy there. The only problems I see is the building is old and they have a lot of plumbing problems. These problems are addressed as they...

Provides: Independent Living

When you want to live in a place of unsurpassed natural beauty, our independent living community in the river town of Great Falls, Mont., is the place to be. With a full activities calendar, upscale conveniences and a region perfect for the outdoor enthusiast, our community is the ideal place for...

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Shawnee Memory Care

1723 Airport Dr, Shawnee, OK 74804

Starting at$X,XXX+ monthly
10
10 Photos available
8.6
Review Score
17 reviews

The staff at Shawnee Memory Care are simply wonderful and show by example their love and dedication to those patients they care for. The building is well taken care of and no offensive odor present but does...

Provides: Memory Care

Shawnee Memory Care is an assisted living community specializing in memory support for individuals with dementia or Alzheimer's. We are the only dedicated memory support service community in the area. Our person-centered approach truly makes a positive difference in the lives of those we serve....

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Garden Place Columbia

480 DD Rd, Columbia, IL 62236

Starting at$X,XXX+ monthly
14
14 Photos available
8.5
Review Score
23 reviews

It is Super clean with Very friendly staff. The Apartments are nice. The right size. Meals are exceptional. The lady who does activities is wonderful. Mom was not wanting to give up her independence of...

Provides: Assisted Living, Independent Living

Garden Place specializes in providing individual services to it's clients. There is no age restriction for apartments any of our communities. We also offer short term and respite stays. The services provided by Garden Place are not medical. The service that can be provided in apartments include...

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Cedar Ridge Senior Living

10107 S Garnett Rd, Broken Arrow, OK 74011

Starting at$X,XXX+ monthly
9
9 Photos available
8.4
Review Score
55 reviews

Cedar ridge senior living has been a good experience for me and my mom. Mom has lived with my husband and I for 7 years. 3 years ago she was diagnosed with dementia and became a flight risk which made it...

Provides: Assisted Living, Memory Care, Independent Living

A Life Worth LivingTucked away in an idyllic, rural setting in Broken Arrow, Oklahoma, you will have a community that offers you everything you need to embrace a life worth living. You have easy access to medical offices and hospitals, as well as local dining and shopping. You can even admire the...

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Desert Peaks Assisted Living and Memory Care

5525 Cotton Bloom Ct., Las Cruces, NM 88007

Starting at$X,XXX+ monthly
17
17 Photos available
8.2
Review Score
32 reviews

Unfortunately they just don't have enough staff. The little details of patient care were not attended to. Some care staff were more mindful of the details than others. The food was mediocre. The rooms were...

Provides: Assisted Living, Memory Care

Desert Peaks Assisted Living & Memory Care is guided by goodness, loyalty, faith, and fun. We're located in beautiful Las Cruces, New Mexico and offer independent living, assisted living and memory care services for seniors. We warmly welcome you to experience the good people who live and...

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HeatherWood Assisted Living and Memory Care

4510 Gateway Dr, Eau Claire, WI 54701

Starting at$X,XXX+ monthly
12
12 Photos available
3
3 Floor plans available
8.2
Review Score
43 reviews

Make sure you are present when your family member is evaluated and have a clear understanding with the staff about care level needs. Think through the small things that may be taken for granted at home. Be...

Provides: Assisted Living, Memory Care

We are truly a family at HeatherWood Assisted Living and Memory Care and we warmly welcome you to experience the good people who live and work here. Our team believes if you do the right things, the right things happen. We understand that caring is what makes us human, and we work with passion...

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Junction City Retirement and Assisted Living

500 East 6th Street, Junction City, OR 97448

Starting at$X,XXX+ monthly
11
11 Photos available
8.2
Review Score
16 reviews

They have a hard time keeping a cook. Many kid type meals mini corn dogs, fries, chicken nuggets, sandwiches. Soggy over cook veggies. Other times meals good. PA system POOR, can't hear it and due to...

Provides: Assisted Living, Independent Living

Located in the heart of Oregon's historic Willamette Valley, Junction City Retirement and Assisted Living Community offers the lifestyle that's just right for you. With views of the surrounding Coburg Hills and in proximity to fragrant peppermint farms, this relaxed country-style community is an...

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Neawanna by the Sea

20 N Wahanna Road, Seaside, OR 97138

Starting at$X,XXX+ monthly
19
19 Photos available
8.0
Review Score
7 reviews

There is a very caring staff that works hard to accommodate my Mom’s needs. The activity director does an excellent job of including her in activities and assisting her to enjoy them. The physical therapist...

Provides: Assisted Living, Independent Living

Neawanna By The Sea is an independent and assisted living community in Seaside, Oregon. Seaside is a scenic coastal town with plenty of recreational and cultural opportunities. Attracting visitors from all over the country, Seaside is a popular retirement destination where residents enjoy walking...

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Peachtree Village Retirement Community

1301 West Country Club Road, Roswell, NM 88201

Starting at$X,XXX+ monthly
18
18 Photos available
8.0
Review Score
6 reviews

At home feeling and nice really caring staff always greeting me also signs here and there saying l, "You are loved", this means a lot to the tenants at older ages. At home atmosphere also contented happy...

Provides: Independent Living

We are guided by goodness, loyalty, faith, and fun. Located in the heart of Roswell, New Mexico, the Peachtree Village Retirement prides itself on offering top-notch services. We are more than just another retirement community--we are a place where your family members will want to live. Far too...

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Wyndemere Assisted Living

3001 Riverside Drive, Green Bay, WI 54301

Starting at$X,XXX+ monthly
14
14 Photos available
2
2 Floor plans available
8.0
Review Score
8 reviews

It has been 2 years since my husband peacefully passed at WYNDEMERE ASSISTED LIVING, after being a resident for four years. I have chosen to submit a review of WYNDEMERE ASSISTED LIVING because, upon...

Provides: Memory Care

Wyndemere Assisted Living provides memory care and assisted living in the Fox Valley area in Northeast Wisconsin, offering three individual homes in a beautiful wooded setting: Aspen House with 20 memory care apartments; Birch House with 16 memory care apartments; and Cedar House, offering 12...

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Callahan Court Memory Care

1770 NW Valley View Dr, Roseburg, OR 97471

Starting at$X,XXX+ monthly
12
12 Photos available
8.0
Review Score
18 reviews

They are wonderful to work with and a very caring facility. I highly recommend them to anyone that is looking for a place for a family member.

Provides: Memory Care

Callahan Court is a memory care community for people with Alzheimer's or other types of dementia in Roseburg, Oregon. Roseburg is known as the timber capital of the world and is renowned for its natural beauty. Roseburg is surrounded by mountains, rivers and waterfalls, offering residents...

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Morrow Heights Assisted Living

176 Wards Creek Rd, Rogue River, OR 97537

Starting at$X,XXX+ monthly
11
11 Photos available
8.0
Review Score
11 reviews

Mom did really well at Morrow Heights . She fit right in and made a lot of friends. We ended up moving away from there though and moved back to Washington state. We now reside in Wenatchee Washington. My mom...

Provides: Assisted Living

Morrow Heights is a high quality assisted living community located in Rogue River, Oregon. Rogue River is a charming and quaint town located on the banks of the Rogue River in southwestern Oregon. Boasting a small town atmosphere, Rogue River offers an abundance of outdoor recreational...

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Callahan Village Assisted Living

1801 Northwest Garden Valley Boulevard, Roseburg, OR 97471

Starting at$X,XXX+ monthly
10
10 Photos available
7.9
Review Score
12 reviews

Callahan Village is a wonderful facility. The feel of the place is caring, positive, beautiful. One of the greatest strengths is the quality of staff. The care partners, in particular, have shown genuine...

Provides: Assisted Living, Independent Living

Callahan Village & Cottages is an active retirement and assisted living community in Roseburg, Oregon. Roseburg is renowned for its natural beauty and has been called 'the next Napa Valley' for its abundance of wineries. Roseburg also boasts fun, outdoor recreational activities that encourage...

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Vineyard Heights Assisted Living

345 SW Hill Rd, McMinnville, OR 97128

Starting at$X,XXX+ monthly
14
14 Photos available
7.5
Review Score
9 reviews

They were very accommodating, easy to to talk to and responsive to my questions and concerns, I would recommend Vineyard Heights Assisted living to anyone. Hospice was involved at the end and they were...

Provides: Assisted Living, Independent Living

Vineyard Heights is an independent and assisted living community in McMinnville, Oregon. McMinnville is centrally located in the heart of Willamette Valley's wine country and is within easy driving distance of the Pacific ocean, Portland and the state capital of Salem. Our historic city has...

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Meadow Ridge Senior Living

521 Meadow Ridge Lane, Moberly, MO 65270

Starting at$X,XXX+ monthly
4
4 Photos available
7.0
Review Score
1 review
Provides: Assisted Living, Independent Living

Meadow Ridge Senior Living is a full-service senior housing community situated on the fringes of Moberly, Randolph County, in Missouri. Close to the Moberly Regional Medical Center, Meadow Ridge Senior Living residents will find it easy to get the necessary care they desire. Meadow Ridge Senior...

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Lassen House Senior Living

705 Luther Rd, Red Bluff, CA 96080

Starting at$X,XXX+ monthly
8
8 Photos available
6.8
Review Score
18 reviews

I personally have not been there, but my daughter has with her father and everything that she has told me has been excellent , The care, the staff all in all the experience has been very pleasant,...

Provides: Assisted Living, Memory Care

At our Red Bluff, Calif., community, which offers assisted living and Alzheimer’s and dementia care services, we believe sustaining social relationships and friendships is key to aging well and living well.As an assisted living resident, you can stay independent and active with friends and...

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Silver Creek Senior Living

703 Evergreen Rd, Woodburn, OR 97071

Starting at$X,XXX+ monthly
18
18 Photos available
6.5
Review Score
21 reviews

I am happy with moving my mom to Silver Creek. The facility is under new management, so far no changes, the staff has stayed the same. The food is great and the community events are fun and well planned. I...

Provides: Assisted Living, Memory Care

At Silver Creek Senior Living, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Woodburn area. We are located in the Willamette...

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The Landing Senior Living

2490 NW Edenbower Blvd, Roseburg, OR 97471

Starting at$X,XXX+ monthly
24
24 Photos available
6.0
Review Score
12 reviews

I recommend The Landing as a safe, caring and friendly place to live. My MIL had lived in Roseburg and knew The Landing was being built. When she no longer could manage and maintain their home in Florence...

Provides: Assisted Living, Memory Care

The Landing a Senior Living Community, located in the heart of Roseburg Oregon. The Landing has 94 apartments — 73 for assisted living and 21 for those living with memory loss.Roseburg has traditionally been a lumber town, Oregon in general has been a lumber state and known for logging and that...

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GreenTree at Mt. Vernon

208 Zachery Dr, Mount Vernon, IL 62864

Starting at$X,XXX+ monthly
14
14 Photos available
2.0
Review Score
11 reviews

My mom lived here back in about 2012 and she liked it. I've visited her and thought it was nice. So when my husband died and my children thought this would be great for me. I have been here since January of...

Provides: Assisted Living, Memory Care

WELCOME TO GREENTREE AT MT. VERNONAt GreenTree at Mt. Vernon, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Mt. Vernon area....

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Maple Ridge Senior Living

548 N Main St, Ashland, OR 97520

Starting at$X,XXX+ monthly
12
12 Photos available
1.0
Review Score
11 reviews

The people here are very kind and helpful. The food is just fine. The staff are respectful and consistently conscientious about health protocols. My loved one likes his apartment just fine as well.

Provides: Assisted Living, Independent Living

Maple Ridge Senior Living is nestled at the convergence of the Cascade and the Siskiyou Mountain Ranges in Southern Oregon. Our spacious and bright building boasts beautiful valley views surrounded by nature and wildlife while still conveniently close to the center of town. Walk or take a short...

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Hawks Ridge

1795 8th St, Hood River, OR 97031

Starting at$X,XXX+ monthly
18
18 Photos available

The first time I walked through the doors I felt like I was home. To my new family. It was very clean. The food very good. LOVED living here

Provides: Assisted Living

Hawks Ridge is an assisted living community in Hood River, Oregon. Hood River is widely regarded as one of the most beautiful cities in the state offering a high quality of living for all who call the city home. Hood River offers an abundance of recreational opportunities and is proud to have...

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Viewing 1-25 out of 40 communities

Reviews
for Compass Senior Living

7.5
Review Score
627 reviews

Review Score

627 reviews
7.5

Out of 10


5 star

55%

4 star

28%

3 star

8%

2 star

5%

1 star

7%

A Place for Mom has scored Compass Senior Living with 7.5 out of 10 using our proprietary review score based on 98 reviews in the last 2 years. Over all time, Compass Senior Living has 627 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
343
172
45
27
40
Date Submitted
23
53
98
Reviewer
67
407
133
7
Care Received
209
94
324
561-580 of 627 reviews
Sort by

2.0
Twylah Farrell - Toured community
Assisted Living
August 14, 2024
Probably not

They started out really good. Nice people, very nice facility. I made arrangements for my brother to move in, he never did. They would not give the money back,even though he never moved in. $[removed] plus lost.

Cleanliness

3

Friendliness

3

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

2

Value for Cost

No data collected


2.0
Anonymous - Family/Friend
Assisted Living
May 2, 2024
Verified Review
Review for Silver Creek Senior Living

Silvercreek Assisted Living's good points are that it's mostly clean and some of the staff work diligently. On the other hand, some staff won't come to the room, no matter how many times a patient will ring for them, the food is high in fat and sugar, not conducive to a diabetic patient. Some staff are too rough when changing or moving a patient. A person certainly does not get the care they should receive when paying over [amount removed] a month payments. SilverCreek still owes me over [amount removed].

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
November 22, 2023
Verified Review
Experience at Cedar Ridge

My loved one was previously a resident at Cedar Ridge Senior Living and the experience was not great, we ended up moving my loved one to another facility. I will say, they welcome their new residents very well. They give them a welcome basket, give you contact phone numbers, etc. I thought that was a good thing, but I kept texting the nurse about things and I may or may not have gotten a response. The nursing department at this facility lacks in communication and organization. We had a big problem with my loved one not getting meds, the med techs did not follow through with processes. The food was okay, but slow to get to the residents that were served for meals. I honestly felt that they were either understaffed or just didn't have good help in all areas.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
November 21, 2023
Verified Review
Experience at GreenTree

Our loved one was previously a resident at GreenTree at Mt. Vernon and our experience at this facility was not good. The cleanliness was okay. The overall friendliness was pretty good. However, the care services were not great. At least not from our experience with our loved one. Ultimately, we decided to move our loved one to a different Memory Care facility.


2.0
Carla - Family/Friend
Assisted Living
November 7, 2023
Verified Review
Needs Improvement. I would not recommend at this time until they hire more staff

I have been extremely disappointed about few things with Cedar Ridge. First the lack of staff is ridiculous. When residents push their button no one comes repeatedly. I have addressed an issue with the nurses station twice in 2 months. I did get an apology. They have changed the code to get in and out of the building and not notified family. We don't get an email of the calendar of events each month to know what the residents are doing. They don't get church on Sunday. My mom's dementia is getting worse and just this past Friday someone called me to see if I would okay getting speech therapy for Mom if the doctor would write a letter and insurance would approve it. It may help her cognitive progress. I am thrilled that someone finally took notice of her.

Cleanliness

4

Friendliness

3

Meals & Dining

4

Care Services

1

Activities

3

Staff

3

Value for Cost

1


2.0
Anonymous - Family/Friend
Assisted Living
August 16, 2023
Verified Review
Review for Cedar Ridge Senior Living

We picked this community because, it seemed perfect. The location was equal distance from me and my brothers. They were willing to purée my dad's food. The staff was very friendly, and the place was very clean and it was one of the recommendations that you all gave us. Cedar Ridge senior living changed management about mid way into his residency, which, in my opinion, was one of the worst things they could do to such a great senior living. We saw a complete change from the beginning to the end from happy employees too stressed and overworked employees.

Cleanliness

3

Meals & Dining

4

Care Services

3

Activities

3

Staff

4

Value for Cost

1


2.0
Milouda kano - Resident/client
Assisted Living
October 26, 2021
Mediocrity and Bad Food

Mom was there from 2019 to 2020 the food was horrible. During my first visit to see her her room smells like excrement. On a positive note the staff seem sincere and nice

Cleanliness

2

Friendliness

3

Meals & Dining

1

Care Services

2

Activities

1

Staff

3

Value for Cost

2


2.0
T C - Family/Friend
Assisted Living
September 15, 2021
NOT a place for actual CARE

If you need a sitter, the caregivers are nice, & do a decent job. If, however, you need post-OP care, diabetes care, or edema management...STAY AWAY!! The menu is deplorable- full of carbs & sodium- and their "available alternatives" are not better. Seriously, an elementary school has better nutrition. Because of their "Care", my family member moved in as a level 3, and less than 3 months was a level 5+ with 2 ER visits & one urgent care visit under his belt, for things they could've either prevented or managed themselves. And of course our rent went up for their lack of care. The RN is very good at documenting issues after they happen & bossing caregivers around, not caring for or even touching residents. Trying to get the administration to see residents as real people with the need of loving help & common sense consideration will be met with rules, regulations, and excuses for why they won't do their job & it will all be candy coated in lots of PC language. PLEASE LOOK ELSEWHERE!!

Cleanliness

3

Friendliness

4

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

3

Value for Cost

1


2.0
Anonymous - Family/Friend
Memory Care
November 30, 2020
Verified Review
Do not recommend

Our loved ones chair was never cleaned, and it always had food on it. Some of the staff members were good, and some were not responsive to our loved ones needs. Our loved one was left sitting in her diaper numerous of times. The staff did not respond to their call buttons. From our experience and others around her, it would take the staff around 40 minutes to come to our loved one, if they even came at all. There was plenty of activities to participate in, but they only took her to bingo. There were many other activities she would of loved to participate in.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

0.5

Value for Cost

0.5


2.0
Judy Hart - Family/Friend
Memory Care
November 15, 2019
Very Sad

Moved my mo there thinking she was going to be safer there, in a lil over a month she fell 4X’s the 3rd time she broke her hip and the staff just put her back to bed they only called me 3X’s and didn’t give me the extent of her injuries, When I moved her out I was told how sorry they were and that they are making changes. I would take my worst enemy there, My mom was walking now she’s in a wheel chair for the rest of her days

Cleanliness

2

Friendliness

1.5

Care Services

1

Activities

2.5

Value for Cost

1


2.0
Jimmy - Family/Friend
Memory Care
March 12, 2019
Woodland Palms

I visited a loved one at Woodland Palms almost daily for the past three years or so, until her death. Within that time, I have seen many workers come and go; some good and some bad. It seems like most of the bad ones stay and the good ones leave or are let go. The food was not all that good and the portion sizes were very small. There were many unprofessional care givers that were too busy being on their phones or listening to music with their headphones on. I have witnessed upper management speaking to other staff disrespectfully and unprofessionally. I have even encountered staff talking badly about residents and some of the stuff said came from upper management. The daily activities were pretty good. They offered a wide variety of activities, ranging from exercise groups, board games, social parties, church services, pet therapies and entertainment. The entertainment provided was excellent and well done. I cannot remember the Activity director's name, but he was always pleasant and did a great job engaging residents to have fun that wanted to participate. He even gave me updates on how my mother was doing. I believe his name was [name removed] or [name removed]. My memory isn't so good. After he left, Activities declined and went down hill. [Name removed] and [name removed] were very nice and always very pleasant. They greeted me with smiles and always asked if there was anything they could do for me. Most other care givers were not as nice. The monthly themed parties were pretty amazing and the food provided was good. The place is very dirty and dingy and suffers from lack of good upper management.

Cleanliness

1

Friendliness

3

Care Services

2

Activities

4.5

Value for Cost

1.5


2.0
Anonymous - Family/Friend
Memory Care
November 1, 2017
Verified Review
Staff is not accommodating at all

My mother was living at Timberwood for about 2 months and my family and I visited especially often during the first month. Staff was always friendly. After leaving however the staff would call seeming to have a lack of confidence in how to care for my mom. My mom is very busy walking and moving around and does not sleep for long periods of time. My mother moved in as a level 1 in approximately the first of September and then was all of a sudden moved to a level 5 mid-October. There was little to no explanation for this move and they increased her monthly obligation by over $1400.00 a month. My brother informed me that he felt it was because our mother was not drugged and they felt she was too difficult to deal with. They had been giving her a very low dose of medication that would cause my mother to be very sleepy and easy to work with. It was a type of anxiety medication. My parents never took medication and because of this she could not get herself out of bed and to the bathroom before soiling herself. My brother took her to the doctor and they changed her medication to help slow the dementia instead of treating just the symptoms. As soon as she was off that medication she was back to her usual self. While I was caring for her in her home I gave her 1mg of melatonin and she slept 9 hours straight. I told the staff members to just give her that and she will be fine. However, according to them they cannot give any medications to her unless properly prescribed by a doctor, which made no sense to me. My mother is not in a state where she would need extreme care to be in level 5 (Hospice). There was another incident were my mother had trouble breathing and they were unable to reach my brother and called me to ask if they should call EMT's. I told them that if my mother says she is having a difficult time breathing to always call the EMT's. Additionally, from the beginning I left a list of her children to call if they needed to, but it seemed like they always started from the bottom of the list instead of my oldest brother who had Power of Attorney. I was very concerned with their lack of ability to handle simple situations. It's just really unfortunate, they seemed really nice but their night crew seemed unable to handle my mom without calling me. There were incidences where tenants would [Removed] from my mother's room and vice versa. I would have to remind her if I noticed something that it didn't belong to her. My sister and I stayed for a meal with our mom and was told that it would be roast beef. It was hamburger gravy over mashed potatoes with mushy vegetables, canned mandarin oranges and pudding for desert. We had been told there was a chef preparing meals and when my sister complained about the meal she was told that they were hiring a new chef and the other was not enthused about preparing meals during her last few days there. Regardless of our questions about what we were originally told of the accommodations we were told that someone was in the middle of fixing the situation, hiring another person, etc. I can say the place was clean, old but very clean. I did like the fact that tenants were able to do their own laundry because that was one thing my mom enjoyed doing. They had a board that showed a variety of activities they did. Our initial contact at Timberwood was amazing and I fell in love with her immediately and she told us her own grandmother was at Timberwood. She would make candles with the residents and take them on outings, like to the refurbished "Ferris wheel" in Salem, I believe that's where it was. All in all I would not recommend this community and believe it's unfortunate that I do not have a favorable opinion about them.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Assisted Living
September 6, 2017

I was disappointed in this facility which looks great from the outside. When you walk in, you enter the dining room, and the floor was not clean. The hallway carpets really need replacing and the overall feel was uncomfortable. The staff was friendly and informative, but pretty much talked to only us and not my mother in law. I got the impression the #1 here was not the residents, but the business. While I understand this IS a business, we are leaving our loved one in your hands, you need to take care of their needs and not just your profits.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
April 21, 2017
Verified Review
Felt like a nursing home!!

The staff where very friendly to my loved one and I during our tour. They made sure to be on time to our appointment and give us lots of great information about there facility. I just felt like it was more of a nursing home environment and was not the right fit for my mother.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
January 23, 2017

Bad day to visit. Major construction due to burst sprinkler line. Facility in desperate need of upgrade anyway. Generally well worn conditions. Observed frightful conversation when waiting on appointment. A caregiver arrived unannounced in lobby to discuss a residents worsening skin condition with a administrator/nurse only to be told by same that she didn't have time this second. The caregiver and residents care was clearly simply dismissed at the time. I continued tour anyway and has not impressed and swayed from my initial poor impressions.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
January 21, 2017
Be Very Cautious and Don't Be Fooled by Appearances

This facility is top-heavy with administrator-types who sit in visible offices in the main area. They appear impressive. They are friendly and good with the sales job. BUT - this facility is severely understaffed. This facility is particularly NOT recommended for anyone with any degree of dementia, as it is too large and isolating and there are simply not enough staff. My mother had a medication error here that the "nurse" never caught, leading to numerous ER visits. They also do not monitor for changes in health conditions - my mother developed terrible UTIs and the facility never noticed nor addressed them, even when asked to collect a urine sample to test for a UTI. They have a facility "doctor" who is never available to speak with family members and I suspect is only there to protect them from liability. I was never able to get any administrator to explain how my mother's care was being carried out. They have no way to connect the "points" you pay for with daily care. They also are lax with safety issues - I watched a man with dementia walk out the front door and down the sidewalk - there were no staff anywhere near the door to monitor this. The doors were routinely left open late at night with no one staffing the front area and staff usually busy in resident's rooms - anyone could have wandered in off the street. They do have the most spacious rooms I saw in any facility - it's just too bad they can't provide good care for the money that is paid.

Cleanliness

3

Friendliness

2

Care Services

0.5

Activities

2

Value for Cost

0.5


2.0
Fed Up - Family/Friend
Memory Care
November 6, 2016
Don't Place Family Here

Wildwood appearance is ok. Some things need repaired. Food is terrible. Accountability for errors (and there are a lot) is zero. Wildwood Canyon Villas pushes for residents families to pay for private nurses on top of the monthly rent. Administration makes you feel like they cant be trusted when problems arise. They blame patients for problems and then push hospice services.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Independent Living
October 26, 2016
Verified Review
Another Tour For Us

This was like the other assisted living communities. We were able to go into on of the cottages. I had a very large kitchen with a living room that was quite small. In bad weather we would have to go out and walk in the open air to get to the dining room.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
September 20, 2016
Verified Review
I was not impressed with the tour staff nor the community at The Suites!

The staff that offered the tour was friendly but he rushed through everything. We had an appointment and he did not take the time to explain everything that the community had to offer. He did not make me feel welcome and they were not accommodating. I did not like the layout of the community. The lay out would make it very difficult for my loved one to find their way around.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Independent Living
September 14, 2016

Don't believe everything Brookdales fancy brochure claims it to be. Where do I begin; I have a parent at the Ashland Oregon facility and we thought, based on all of their claims, that this would be a perfect place. It didn't take long to find out the truth which quite simply is this; The food is horrible and the portions are so small that many of the residents are still hungry after they've eaten. The food isn't fresh it's delivered prepared and frozen and the "chef" simply heats it up. The only fresh fruit served are oranges and apples and there is no concern whatsoever about health issues relating to food. Activities are rare, since my parent moved in there hasn't even been an activities director. I have no idea what they're talking about when they list one of the amenities as "transportation" I guess they think that going to the Walmart once a week is transportation because that is all that's offered. My parents apartment gets vacuumed twice a month but because there is only one housekeeper for the entire facility, it's not unusual for that to get overlooked. When lightbulbs in and outside of the building go out it takes weeks and sometimes months before they're replaced making it difficult to see at night, it's literally a law suit waiting to happen. There's no such thing as pet care, bbq's, happy hours. And all of this for $2700 a month. It is nothing but false advertising and my sibilings and I are having the contract looked at and will be taken action very soon.

Cleanliness

2

Friendliness

3

Care Services

2

Activities

No data collected

Value for Cost

2


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