Compass Senior Living

Our FIL was there for awhile in the Memory Care wing. We experienced more problems than we should have. We felt he wasn't getting proper nutrition and liquids consistently. Staff was hard to find at times. Falls occur alot. The overall appearance is ok. The location is fine. But It's too pricey. Rates increase upon assessments. Lack of communication between staff and LVN's.

The promises the administrator and nurses make to you to sell you on their facility ultimately aren't kept. Caregivers are nice, but skills of care and quality of care are lacking. Many mistakes are made. Activities are ok. Food is poorly prepared. Cleanliness levels vacillate. They are made to clean the place quickly when informed certain guests are coming. Trustworthiness seems to be lacking with administration.

Our experience with Emeritus at Tulsa has not been a good one so far. The facility itself is nice looking, and well kept, and I believe the assisted living potion is probably a fine place. However, my loved one is in the memory care section and I just don't feel that they watch them closely enough, our loved one has had more than one bad fall since moving in.

It didn’t smell very good, but when we were there they had an activity bus. They said most people don’t think you can take Alzheimer Disease patients out on activities, but they do it. I liked that. I rated them low because they weren’t well lit and they didn’t smell good.

I can't recommend placing an elderly family member in Wildwood Canyon Villa in Yucaipa. Some of the care staff is friendly enough, but the overall care is substandard. Big promises, little action. The best thing is the rooms are private. But after dealing with the establishment, the nice rooms are not worth the lack of truly caring. It's just a matter of time before they try to take advantage of your situation to their benefit. It's not worth it.

The staff actually performing care for the residents at Callahan Court is caring, hardworking and responsive. However, I have not found the Supervisory staff at either the local or regional levels to be cooperative, helpful, responsive or reasonable. It definitely has the "Big Corporation" feel. The facility does no charting of care for the residents. So at any point in time, they are not aware of what was completed on the previous shift, the night before, etc. Supervisors also do not know, but just think it must be being completed because it has been written in a notebook in their staff area. Not well managed. Cae staff is not well supported by management.

My mother and step father are residents here and are currently considering relocating. They are extremely dissatisfied with the frequent squabbles between the higher-up employees and Terry's (the manager) inability to control this, and they are unhappy that some employees are consistently late for work. They find both of these things very disrespectful especially since they pay a substantial sum to reside there. They find the food to be of mediocre quality and claim the caretakers and generally pleasant but find the squabbles and the employees' lack of work ethic to overshadow the good qualities.

My mom is a current resident and the only reason I have not moved her elsewhere is because she has made friends. The residents look out for one another as much as they can. The staff are very frustrating. Not friendly, not helpful, and they do not care about the work they do. It takes weeks of pestering for anything to get done. I feel bad for residents who do not have actively-involved family members. If you ask someone for help, they will pass you on to someone else. The head nurse either lies about what her staff do, or she is unaware that her staff do NOT do what she thinks they do. The food is NOT nutritious and they are very bad about accomodations. Plus, items from their "always available" menu are frequently unavailable. I do not believe that anyone who runs this place cares about the wellbeing of the residents.

Don't put loved ones at the Landing. Much of the staff is good, but they are stretched thin. They are on their third administrator in a year. The place is a mess. I moved my parents out of the Landing, it was a very bad experience.

My father was a resident at Cedar Ridge Senior Living (respite) for less than 8 weeks, until he passed away from a fall while in their care. Despite the fact that they were given a 30-day written notice that we were not keeping his room (per our contract) and despite the fact that we moved all of his things out of this room WEEKS prior to that 30 days, Cedar Ridge continues to bill me as if he is still a resident. I have called and emailed them multiple times and rarely get any response other than "we'll look into it and call you back" which they never do. I have even called the Executive Director, [name removed], several times and have not heard back from her. This is completely unacceptable. I DO NOT recommend this place! My father didn't like it and now I'm dealing with their incompetent staff. Very unhappy and I wish I had chosen a different place for my Dad.

I would rate them a big fat zero on every category! My Uncle received horrible care at this place. The staff was rude and unattentive and allowed horrible things to go on at that place. Shortly after we moved him in, they closed for months for COVID and when I finally got to see him, I was shocked at his condition. He was so thin, unkept and in horrible physical condition. I immediately got him out of this place and moved him to [community name removed].

My mom is a resident there. She really enjoys the companionship of the other residents there. Her room is ok. The food is the cheapest they can find. They raise the rent at least once a year. She's paying almost $[removed] a month. Today she tested positive for covid. So she has been isolated in her room, and staff told her she will be in there for two weeks alone. They are supposed to take meals to residents' rooms if the resident is sick. My mom called and ordered dinner to her room. She called at the proper time. She called three times. It's after 8pm now, and no dinner. I don't live in Ashland. Are they going to let her starve to death in that room? She is over 100 years old. She is afraid to complain lest they evict her. I called their front desk and they said the kitchen staff is gone. She might call Admin to ask what to do. So do we recommend Maple Ridge?

I would give all of these rating questions negative scores, but that is not available. They are a business to make money every thing else is secondary . My mom was there 3 days and got covid and didn't go back...they charged me a total of [removed] dollars.

The staff is extremely unprofessional and very uncaring and very unsympathetic towards the patients or people that are living there at the residence. As far as any improvements, you know getting professional staff would probably help. As far as recommending, the only recommendation I would make is that people avoid the place like the plague.

I had a horrible experience with Cedar Ridge. My dad was there 4 days and was never given his insulin once!! Had to be rushed to the ER day 3! He had a blood clot in his catheter and Home Health was called 3 times, in which over a period of close to 2 hours they never showed up!!! I am in the process of calling attorneys to take my case for my dad. His faith in them forced us to look at putting him into the VA in Claremore. And he feels they took so much from him... I'm terribly upset with Cedar Ridge. Trying to get someone to return a phone call has been another story.

My loved one was there a short period of time, and passed away. We got her settled in, and after that things were shut down due to COVID-19. They requested for me to bring more clothes. I talked to the Hospice Nurse, and she was fine, and when were finally able to visit the facility smelled like urine, and it did not smell like that when we initially visited. They had not washed any of my loved ones laundry. They tried to give my loved one pills/medication while she was comatized. It was a horrible experience, and they treated my loved one horrible. I would not recommend this place to anyone.

management team made a decision to not accept my father back after being hospitalized. Social worker at hospital was confused and surprised as he has worsening dementia, and Wyndemere suddenly decided not to accept him back, but never contacted his POA directly. Nice workers, but clearly understaffed to do a good job of caring for your Loved One.

The care is not consistent. Day-to-day care does not happen on a regular basis. Needs are not met. Family members have to advocate for their loved ones on a daily basis. And the cost is not worth what you get. I have been very dissatisfied with our family's experience at Hawk's Ridge. There is a high rate of employee turnover. Employees are not knowledgeable about what their job is. More training is necessary, and employees need to be paid for what they're doing, which is not happening. The high cost of living goes to upper management and not toward the service and care of the people who actually live there.

I do not recommend this facility. My mom has lived there over a year and every month since she moved in has gotten worse and worse. Frontier management has fired/replaced all but one of the former employees to cut costs. The culinary department has no direction and although they supposedly have food handlers cards, that's about all the qualifications they have. They make sandwiches for dinner at least 6 days a week. My mom is so unhappy! Avoid this facility!!!

My sister is in the memory care section and they simply place them in front of a TV and call that an activity. the staff has constant overturn, and they don't really care about the residents. Every second available they are simply on their own personal cell phones, not attempting to interact with residents. I spent 2 full days there and that is what I observed. I saw a lot worse actually. I will be moving my sister out of there soon.