Commonwealth Senior Living

This community was okay. The people were very nice and helpful. The community looked clean and kept up for the most part. The only thing that we knew would be a problem was that they have 2 to a room and dad needs his own private room.

The community was very nice and the people were great too. The residents were out and they were doing things. The area was clean and there was no smells to anything. It just was not the right fit for my parents.

I selected this facility because they offer the care my loved one needs, and it is convenient to family and friends. Their meals are good; they are patient, kind and attentive. However, they are short-staffed on weekends. When I visit on weekends there are no clean linens in the bathroom, the trash has not been removed, carpet still has the same crumbs that were there my previous visit, and the bathroom has not been cleaned. But I feel the environment is safe and beneficial for recovery.

This a great facility! Every one has been very helpful and nice! Very clean and neat like a well kept hotel! They are taking very good care of my mother in law. The staff was very caring and great about getting her situated!

Most of what I have seen about Commonwealth Assisted Living at Hampton has been good, but there is some area for improvement. I really like the facility. It is very nice, warm, welcoming, and well kept. The food sometimes is not as warm as it should be when it comes out. The rooms are well kept for the most part. They can be a little slow answering the buzzer when I come to visit. Sometimes I can be standing outside waiting for twenty minutes or more. Most of the staff is very good, but then there are others that need to step up their game.

The Landing is a very nice, clean facility. The dining room and lounge areas look out over the lake with ducks, swans, geese, etc. and is a lovely view which dad enjoys. Dad likes the food, although I wish they would serve some salads and green veggies sometimes. The staff are very friendly. The front desk ladies are welcoming and cheery. The care has not been up to the level I was expecting from information I was given or told, but dad is still settling in so it may take a bit to get everyone used to the routine. Most concerns I have expressed to the staff have been addressed. The nursing employees have been very helpful and the head of nursing is open to my concerns and will get back to me with answers to my questions in a timely manner.

The facility is lovely and clean. It offers many social opportunities for the residents and is caring and friendly. My only issue is with communication. My mom says when she rings for assistance no one comes, if asks for something she doesn't get it. I do realize, however, that my mom isn't always reliable. I have left messages at the front desk for the staff regarding my mom and they don't get passed on. (Such as hair appt.) I asked for a handle be fixed on her dresser 2 weeks ago and it still hasn't be fixed. When I call sometimes the one answering doesn't seem to know who my mother is. Sometimes I get sent to the correct area, get put on terminal hold. It would be great if these issues could be addressed ASAP.

Their contracted services works very well and they are all very very good. The staff is amazingly kind and attentive, and that is huge! I would say they have some communication issues across the departments which makes me have to follow up a lot myself to make sure things get done sometimes. They are under construction at the moment so there is the effect that has on the appearance and such, but of course that will pass in time.

My mother was only in this facility for 5 weeks. At first I was not pleased with the facility, because it seemed that they did not pay enough attention to my mother. But in hindsight, I would say that they were just trying to give her her space to let her adjust to the facility without pushing her. The problem was that my mother had decided that she did not want to be in this institution or any other and so she was very difficult. She was actually passing away during the time she was adjusting to this facility. But they got her to accept them and up to the time that she passed, they were very good to her, very attentive and helpful to the family. Her room was clean and the facility and employees were very good at what they do.

The rooms appeared clean and organized and the residents content. this facility is nearest the VA Hospital and was one where the staff and administration were anxious to assist me. $ approx $3510/month with added cost related to laundry and cleaning. Less emphasis upon outside trips but was mentioned with option for outside transportation to medical.

Sara very helpful. People friendly, residents seem content. Cleanliness average +. Dining room, lobby and rooms have minimal natural light. Rooms small. Staff friendly. Limited area outside for walking. Pretty good activities. Bus transportation on Wednesdays.

Visited facilities that appeared wonderful, however, they could not accept mom with the medical problems that she had. Wish there had been a way to screen those out ahead of time.

Crystal Springs is the only Assisted Living facility I have found in the W. MI area that has a dementia lockdown area. If you compare their rates with a nursing home facility you will find they are approximately 50% lower! The rooms are like a hotel room and can be made to feel like home by bringing in familiar items. I am happy to have found Crystal Springs though it is 65 miles from my home! My only objection is that if your loved one is there on the 1st of the month you pay for the whole month. I paid $1,000 entry fee and for 6 weeks; my husband passed away under Hospice care in exactly 4 weeks from his date of entry. Thus, I paid for 2 weeks care that was not used. It seems to me they might consider adjusting according to days or weeks used. I am familiar with other facilities that do make the adjustment.

I visited this one by accident and it was kind of depressing. The residents looked kind of catatonic, it was an assisted living plus PLUS if I were to label it. It's for people with more needs, they have on staff nurses but I think that's when people are a little too far gone, where they can't bathe themselves or they get lost.

She left because she was not getting the care she needed here. Actually, it was getting to be time where she needed to be moved to the memory care unit. They were friendly though, there was not as many activities and they were left on their own a lot more

Recent management changes have resulted in reduced response time and conditions. Hopefully the original standards will return soon

The staff was very nice. The facility is lovely. The room size was nice and Dad even shared a "double" with a roommate. Some rooms smell like urine. My Dad loved the food as much as he could since it wasn't my mom's cooking. My Dad probably needed a nursing home, at the end. Bed sores got very bad and he would not change positions for long. The care team let him dictate whether or not he moved based on his mood. They sometimes wouldn't change him, if he didn't "feel" wet. But he should have changed position every couple of hours and changed diaper too.

Facility seems fine for those without neurological conditions, but Staff is not neurologically trained/experienced enough, nor has enough patience for effective care of those with Parkinson's

The staff is often short staffed, with most staff being helpful and kind. Activities are varied and interesting for seniors The food/ dining is average to good. The facility and rooms are in excellent shape, spacious and attractive.

It has the potential of being a great place but supervision needs to be tighter. Too much of people standing around either waiting for others to do job or things just not getting done. I felt they wanted my husband to go on hospice so the facility staff didn't have to do as much. He was in memory care & I always felt the residents there didn't get as much attention as others & they needed more.