Claiborne Senior Living

Our first impressions of the Claiborne were favorable. Check in day was a nightmare. No one came to show him around, introduce him, explain things. A staff member came to take him to lunch, he didn't come back, we thought they were finally showing him around. But, they had taken him out to a porch by himself. By the time we decided he'd been gone too long & searched for him, he had been sitting outside, by himself, in the Sept heat, was sweating profusely & had no idea where he was or what he was supposed to do. Later a nurse visited, apologized & said all this happened because the supervisor wasn't there. The super came in to see us later that day & we were convinced (because we wanted to be convinced) to let him stay but that night they had to sedate him because he was agitated (didn't know where he was). 3 weeks later, he was in hospice, a week after that he was gone. We will forever regret leaving him there. Our only consolation was that he was ready to go & we were exhausted from travel & 24/7 duty while with him. The people in assisted living seemed happy there, but the dementia placement was a mistake for him & us. A costly mistake at over [fee removed] for the 3 weeks. The activities rating is low only because he enjoyed what they provided but was rarely asked if he wanted to attend. The meals looked good, cleanliness was good, some shabby spots where repairs weren't finished, smell was not an issue, but as in most placements such as this, clothes were lost several times even with his name on EVERYTHING. This has been hard to write. Our memories of his final weeks are not good as we imagine him feeling isolated, abandoned, confused, & alone. Maybe it was truly just his time but we can't help but feel like those 3 weeks there contributed greatly to his demise.

I also don't think they are trained very well. They aren't trained how to wait a table. And how to be mindful of the folks they are serving at the meals. Staff is really good. It feels understaffed because when you hit the call button it sometimes takes 20 to 30 minutes before a caregiver comes to see you. Also, the dining room is very slow at times. There were several times it took me 40 minutes before I got any Food. But the main problem with Brickmont is the owner. [name removed] is a micromanager who doesn't allow her leadership staff in the building to make any decisions. Anything that anybody wants to do for the residents has to go through [name removed]

My loved one was previously a resident at Brickmont of West Cobb and it was a horrible experience for her. We moved her out after being a resident at this facility for two months. It was a complete bait and switch and I do not recommend Brickmont of West Cobb to others.

Frequent staff changes. Practically impossible to reach upper Management to discuss issues. The owners insulate themselves and show no concern for complaints or concerns. Food was better but is now just thrown on the plate. The level of care promised to us was never provided.

It is horrible - They are disrespectful. They never follow up on things. They do not do their jobs when it come to responding to tenants needs. All and all not a good place to consider if you are looking for a facility.

The facility is not trained in handling individuals with dementia and behavioral issues. It's hard to get in contact with their corporate office or speak to anyone on the phone. Most of their care staff was nice but did not have to ability or knowledge on how to handle individuals with dementia.

They accepted my mom knowing her limitations. We moved her from Michigan - a big deal!!! And she was hardly a resident. They sent her to the hospital 3 times within a month. Told us she was going to die - their nurses said she had a Kennedy Ulcer . We hired 24 hour care because they couldn't care for her without a person dedicated to our mom. We wanted her to stay and not die in the hospital. Then a wound care specialist said she wasn't going to die. We couldn't afford to the continue the 24 hour care in addition to paying Brickmont and when we canceled the 24 hour care, they didn't care for her, sent her to the hospital again because of her wound. And are charging us an additional month of rent, saying we chose to move her. They couldn't care for her, yet they think we should pay another month??? Would never recommend this facility!!!

I would tell my friend to not waste their time on looking at this facility. It is poorly run and the help changes constantly. We initially chose this facility because of what we were told by the sales manager and director about the operations. I would tell anyone considering this facility to run as quickly as they can from this place.

I would never recommend this facility. We moved in a few months ago and since then the Director has changed, the head nurse has changed and the food score last month was a 73 and NONE of this was communicated with families. They have no communication set up for families at all.

Shortly after placing my 93 year old mother in Brickmont West Cobb I encountered problems with billing. No one in management was of any help. I got answers like “I don’t know or email billing”. After posting a negative review and making several requests I received a letter stating that they were terminating the agreement and we had 30 days to remove my mom from the facility. General manager would not give me a specific reason and would not answer direct questions. These people are unethical and uncaring. They make up rules to reflect their interests, right or wrong. Happy to be gone.

My mom was at Brickmont about 6 months. In the beginning things were good. BmWhen my mom got Covid, it showed me a lot. She said she felt like an animal. There were only a few caretakers that was kind to my mother the rest she said they wouldn’t even speak to her when they came in the room never acknowledged that she was even there. We were also charge charged for food, even though she was quarantine to her room. Phone calls are rarely returned if ever and billing never answers your questions. The only way to communicate was with billing department is through email there’s no phone number and if you ask anyone about anything financial they tell you they cannot help you you have to contact billing The food is not good. They water down all the drinks including coffee. I contacted the ombudsman program and was advised that they get more complaints on Brickmont of Acworth than any other location in the area. I was advised if I could get my mother out to do so. Wish I could say more

We just got a 21% increase for monthly/daily costs. That's a $[removed] INCREASE per month. Rooms are not well cleaned, food is awful. Communication from management is non-existent. Laundry inconsistent. Services are not delivered as promised and items get lost. There is a constant battle over coordination of care. Phone calls to management are NOT RETURNED. Billing is erratic and there is no way to question billing or resolve billing issues. STAY AWAY from BRICKMONT. STAY AWAY FROM BRICKMONT.

Do not ever choose this facility if you care about your loved one. They do not hire qualified people. They simply ignore them. Our mom was there for 5 months and I regret every single day she stayed. We had plans to move her but when her toe nail ‘somehow’ got ripped off, we just decided to move her home. Unfortunately for us, we waited to long and she passed after being home for just a week. She experienced many falls, cuts, bruises, etc in their ‘care’. They just kept saying it was the progression of the disease. But we know it was simply neglect. Run from this place as fast as you can. Management is terrible. You never get responses to your emails, billing is chaos. All around a negative 100 if that we possible. Definitely an F-

They have a lot of turnover and that makes continuity difficult. Some staff does know how things need to be done but the owner, not the director, manages things and it is more about money than care. Most residents aren't happy and are only there because it is a cheaper experience than other places. They do not tend to the needs of the residents, many times ignoring their requests for assistance and not answering call buttons when pushed. The residents are forced to help each other sometimes because their call go unanswered. They do not honor the services they promise such as housekeeping, laundry, bed making, trash, etc. They do not care that the residents are unhappy and do not listen to their issues or suggestions. I would not recommend this facility at all. Horrible experience.

The directors and executive directors are terrible and don't call back. They LOST my mother the other night by calling 911 and didn't know where she went and I had to call all the local hospitals to find her. They still haven't replied to my emails and messages about losing her the other night. They don't clean and they NEVER put sheets on--I have to because they lay a flat sheet on her mattress. I have 3 sets of sheets, 3 bed pads and 2 comforters and she NEVER has sheets unless I put them on. They don't come when she calls--or when I call. I wish I could go back and send her somewhere else.

If you care about your loved one DO NOT put them in Assisted Living here. My Mom was here the last 30 days or so before she passed. She constantly got cold food, cold coffee, had to ask for water all the time. Their response was she is at the end of the hall and short staffed. Also her nightly medicine normally got there pass 9:00 pm. She was bed bound so had no choice but to wait on them. When she would press her pendent for help it could take up to 45 -60 minutes for someone to come to her room. The attitude of most staff there is poor/negative. The salesperson [name removed] is concerned with making a sale and moving onto the next person. He is not a compassionate person at all. The director [name removed] will not respond to your emails ~ I sent 3 emails on important items and never heard back from him. Sure, the place looks great but do your homework before you place a loved one there.

My loved one was a resident at Brickmont of West Cobb for about a month before we chose to move her to a different facility. I would rate this facility at a zero if I could. I can't speak to the Assisted Living side, but the Memory Care side I would never recommend anyone putting their loved one there.

Brickmont of west Cobb , other than the caregivers, specifically the admin has been pathetic. Our family has tried to get answers to our questions and the admin just looks at u like your an idiot , they tell u you can’t call anyone for answers, u can email and then u never get an answer back, if u use this facility get everything in writing, I never felt so dismissed in my life , I think this place was a mistake for us , they also have a nurse on staff who will not return calls ,the only time we ever talked to her she was very rude

At first glance this place looks beautiful, but think twice before your put your family member there, especially the memory care unit. They are out for money with zero regard for their residents’ health or well-being. My grandmother’s room was filthy. At one point, her furniture was covered in mold from the humidity in her room. We complained several times and nothing changed. She was rarely, if ever, bathed. Staff turnover is constant. The employees seem disinterested and under qualified to work with people with Alzheimer’s and dementia. There were a few excellent employees but they never lasted long. Trying to complain or discuss issues with the directors is a waste of time. They do not care as long as the outrageous payments continue coming in. In fact, they will yell and threaten to ban you from the facility, or threaten to fight you. The memory wing residents sit alone for hours because they are so understaffed. Don’t be deceived by the pretty exterior.

We moved our loved one into the Claiborne because he was promised intellectual stimulation. That did not happen and the care was poor. Then they brought in a new Clinical Director and the situation improved DRAMATICALLY. Now, due to the fact that this organization has lied again, this time in the form of promised raises for staff, the Clinical Director who made all the difference is gone. Do not believe the sales people, talk to the staff.