Ciel Senior Living

The nurses were good. They were really understaffed and did not give the attention that was needed. Their management is terrible, they dont communicate. They make promises for level of care and do not follow through. I am super dissatisfied, and would not recommend to anyone.

Great place for the money. Clean new decent staff

This is an okay community if this is the most you can afford; however, if you can spend more I suggest going to another community. During the tour it looked good. After my loved one moved in, the community started having staffing troubles. The residents have gone from ordering from a menu to just being served the food and the residents have to take their meals back to their room. This is because the community doesn't have enough staff to accommodate the residents in the dining room. The daily activities are limited to maybe 2 activities a day. The community originally had a car and van for transportation for the residents to use; however, the community didn't renew the lease on the car. The property was just sold to new owners, we will see what happens.

We were told they handle hospice and end-of-life. Then told once she's released from the hospital they would not take her back causing more stress on our mom and family members. Their practices seem inconsistent and not clear.

Dad was unhappy there, hated the food, and eventually threatened to call a taxi to take him home.

We have had some really good things at this community and some really bad with them also. I feel like my dad one is being taken care of adequately. They have activities like an ice cream social, a dance, and more for them to socialize and stay active in the community. I have not had any experience with any other communities so I dont have anything to really compare it to.

Plus things: Lots of activities for the residents. Meals appear to be tasty and nutritive. Rooms appear to kept clean. Minus things: Sorely understaffed on weekends. Response time to call buttons being pulled by residents horrible. Constant smell of urine in hallways outside resident rooms. No nurse on duty (just on call) at night and on weekends. No attention to residents personal habits - if the resident isn't up and ready to take a shower when the caregiver wants to give it, the resident doesn't get a shower.

short staff at night shift need to focus on outreach and maintain communication with family of loved ones. Hire executive chef instead of temporary replacements regular housekeeping for residents residents belonging are missing and lost with no explanation from caregiver or facility.

This is a new facility, opening late summer of 2021. We decided on Harbor Chase based on the overall plan for care and resident engagement and the impressive layout of the facility itself. Not to mention, we really got a good vibe from the staff we met as well, especially the head nurse. The promise was never fulfilled. After moving my father in, it did not take long to realize that something was amiss. They were only at about 30% resident capacity, yet the existing staff was clearly overwhelmed. The engagement activities were sparse at best, my father’s room never appeared to have been cleaned and I witnessed memory care residents left to their own devices for very long periods of time without being checked on. Within a week of our move in date, the director of the Memory Care unit quit. Not long after that, the head nurse also quit as well as two of the aids that were at least trying to keep up. Ultimately, the level of care was sub-par.

Our family had a virtual tour with Fieldstone and it was nice, but there is a movie theater inside for residents to go through and even though some people might enjoy that we just did not think that was going to work with our loved one especially due to her health state.

Unfortunately Bella Vista did not work out for our loved one, it seemed like they told you everything they offered and would do but none of that was happening. It seemed like they just left residents in their rooms or by a TV, so it was not a very stimulating environment. If your loved one is bed ridden this would be a good place, but for those who may be more independent or active this would not be the place. There was a lot of hallways inside the building so it seemed claustrophobic. They said they had a bus service that would take the residents to and from grocery stores and doctors appointments twice a week but that did not happen. If it did happen you would have to sign up to use it so it was just difficult to use.

We toured HarborChase of Plainfield and the staff were friendly, but it had a very depressing and dreary atmosphere. It did not seem anywhere near as nice as some others we looked at.

I'm not happy with the fact they seem to be short staffed. They are allowing visitors for residents to see family. I am having to clean my loved one's room, and this is something the staff should be doing. What is the assisted living for this community, I keep asking myself. My loved one doesn't enjoy the food. The people at the front desk are wonderful. The staff communication with the family is horrible! They have an activities schedule for the residents to choose from.

We chose HarborChase because it was close to family and they had a good sales pitch, but some things promised did not occur. Mostly with the activities, we were promised non stop activities and they have basically stopped all of those and there were not many to begin with. When extra care was needed, they did step up so we did appreciate that. I would recommend them but also check others out as well.

We toured this community for care. We were not happy that the community was clean. The residents did not seem happy. We did not like that the staff do not work with the residents or try and keep them active. We would not be able to recommend this community to other families for the care of a loved one.

This community seemed to have an odor of a nursing home when we visited. This would not work for my parents. The people we met were nice. This community was a little pricer than the community we chose.

It's a good facility and we were pleased until my father fell. No one was there to help him and it could have been life threatening. I have since spoke with the community and things have been resolved.

This community is very clean and newly renovated.The housekeeping staff comes in every other week and stays on top of things. The biggest issue is the residents. It's a very old crowd and no one seems to have the same common interests as I do. It's also depressing to share meals with the assisted living patients. They don't offer many activities but have said they plan on increasing them. They also don't offer an are for social gatherings.

I went to tour the community and i wasn't very impressed with the exercising program they offer. The exercises the residents did were to a television program. I didn't feel this was a good fit for my mother. The community was very big i was looking for something a little smaller. They had meal plans available for the residents. It was a clean place with very nice staff. The guide did a good job explaining everything that they offered.

At HarborChase of Plainfield they are good at taking caring of things after the fact. They are not good at preventing injuries in the first place. I was promised many many things and I am not getting them. The safety factor is my biggest concern. The staff are extremely friendly. They have him in physical and occupational therapy, so he is getting good care. My husbands mind is in good condition and I would like to see more engaging activities for him. We will see what the next few months bring and I will decided on whether or not I will keep him here.