Ciel Senior Living

I enjoyed touring this community it was nice and clean. The staff was helpful with my questions. But I had one closer to my family that I went with.

This community is great. Especially when i took the tour. They have a lovely restaurant and not a cafeteria. The food is great. The only problem I have is when i moved my loved one in they closed the restaurant for remolding, now my loved ones hate the food. Other than that they offer a lot of activities and the staff is really helpful and caring to my loved ones.

I have enjoyed working with the staff. Yolanda is very personable, we like her very much. They are working hard to accommodate the level of care we need. We had a bit of an issue early on where laundry and things weren't getting done. The initial on-boarding wasn't as smooth as one would hope. My loved one hates the food. It looks like they have a lot going on for activities, and they go on an outing once a week. We originally thought that they had shuttle service for appointments, but it's not consistent, and transportation services aren't as convenient if you need to cross county lines.

My parents moved into Bella Vista two months ago. The staff is very friendly. The dining room service is slow, I believe they need to hire more staff in dining room. Once renovations are complete, Bella Vista will be right up there with some of the other beautiful independent living facilities. Response time from management team could be improved. All in all Bella Vista is a very nice place. The residents are very friendly.

They have a really great attitude, and they have made my mom feel very welcome. They pay really good attention to her. They could potentially use a little help with some of the care services as some of the providers that they use there are decent but not the best.

I arrived not having viewed the apartment that i had been given...it was not the renovated one i had loved when i had visitedonths before. They quite quickly switched me to a renovated one. The people here were welcoming, the staff arent adverse to giving hugs. The meals are fantastic, really varied with full restaurant menu available if you dont want the special...I love the specials. I'd like another planned bus trip for shopping, but there are a couple of days when the driver can take you to other places. I love my choice

It was very, very nice but out of our price range, and they didn't accept Veteran's benefits or ALTCS.

It is a beautiful place, but it's relatively new, I guess it's only been there a couple of years, and their memory care and all of that was only half full at the time so there wasn't enough there to stimulate my mom, it was real dead there but it was a very clean, gorgeous place.

I felt it was a nice facility, it was very clean and most of the of people there were nice. It lacked the one on one care my husband needed, because he has Alzheimer disease so he needed a lot of attention, I didn't feel like the staff there understood his needs. It is a good place for people who don't require a lot of help. My husband needed to be watched and helped with everything. I didn't feel he was happy there at all. My advice is don't put your family members there if they need a lot of assistance with every thing. It us not for people with severe dementia.

Ciel Senior Living of Collierville is a beautiful facility, but they seemed to be understaffed.

I would not recommend--there seems to be serious staffing problems (the executive Director recently left) communication with the facility can be difficult. We picked them because of the quality of the building and apartment construction

It is extremely clean and cheerful. The staff is wonderful. They are having staffing issues since becoming Ceil which affects the care they give especially for basics like showering. Their food is okay but very salty which for my mom with CHF causes her to retain water.

I just wouldn't recommend Ciel of Princeton to anybody with severe dementia. Not for people who need one on one care. Just my opinion.

There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.

I would continue to recommend it. My daughter and I looked at a lot of facilities and this is the only place we agreed on.

This was not a good fit for our family. The activities director [name removed] was the only asset to this facility.

My loved one was previously a resident at HarborChase of Plainfield and overall, the experience was okay at best, not great. The frequent staff shortages seemed to plague the place. The main nurses were okay, but the agency nurses/care takers that they used didn't really care and were only there for a paycheck.

The facility is beautiful and if you are looking for independent living with some extra care it's a good choice. They do struggle to keep qualified nursing staff.

Activities & amenities are nice (library, craft room, theater etc) Downsides / problems for us have been: - billing - we provided ACH info when we signed & they did not run her first month's rent & didn't tell us till the 20th. Then communication/ responsiveness resolving it was poor. - In-apartment cleaning: she's supposed to get a 2x a month cleaning and they haven't done anything at all yet. We asked and they've told us twice she isn't on the list and they'll add her. - food is OK. - staff has been a bit impatient for her asking /saying the same things repeatedly, which is odd when memory issues are the whole reason she's there

Improvements: a call button was not issued immediately - this took two months. Once our loved one was places on hospice, things did get better with the care. There are some communication issues between staff members. It took them three months to get our loved ones meal plan straightened out. Nighttime staff is a bit inconsistent. However when our loved one passed away, the staff were very kind to our family. If something wasn't ok I heard it from all of my siblings. Very stressful. I get the sense that there was a bit of overselling.