Ciel Senior Living

My loved one liked the food and then they changed the chef, so now I don’t know anymore. There is an outside area for her to enjoy nature in. She hasn’t really complained about anything. She seems happy there.

Everything seems to be going well so far. They were more affordable that some of the other places we saw. The only issue is with the food, I'm not sure what's going on, it takes a really long time to get served. They are working on it though. The people were really working with us to get in. They are very clean and friendly. They are quick to respond to any concerns that come up. They do a pretty good job of having activities available.

We really liked this one, but it was quite a bit more expensive than the place we chose. It was clean and nice, but the floor plans weren't as open as where we chose.

the Park in Plainfield has become home to my father in law. He feels comfortable in his new surroundings and has made new friends. He enjoys meal times and "mingle" activities. He's also taken part in holiday events. The caretakers are friendly and have taken the time to get to know him on a personal level. His apartment is kept clean and his personal needs are met.

They are pretty good with taking care of him for the most part but, I think they are a little slow in responding to a call button, and I think they are understaffed. They are clean and friendly. He has transport service, and when they bring him back to his apartment they help him get situated, but sometimes they don't put the wheelchair or walker nearby, and he is trapped in his chair, that is a concern. I have spoken with the activity director and there just aren't any activities. They watch dvd's and watch exercises on the dvd. Even when the weather is more decent they don't do outings. We really liked the price and location. He can age in place and if he needs extra care you can have extra care, but they have their own preferred pharmacy and hospice.

Surprised myself by liking this place. Not 100% sold on the location... Will probably bring Dad for a visit here. 1 bedroom is awfully small... 2 bedroom is better size wise. Need to check $$$

Visited today. $2069 for 1 bedroom, 600sq. ft. Units are being redone with new kitchen appliances and all new carpet. Unlimited dining from 7-7 anytime anything off the menu. Twice a month housekeeping. Laundry extra. Salon in facility. Pool, theatre. Crafts. Nice, clean.

Took tour on 5/7/13. Beautiful facility with some interesting floor plans and pricing 'specials'. They could assist with colostomy - fees will be provided upon request since mom may have reversal.

This is the closest to me. Within walking distance. Very new, only 20 residents which can be good or bad. My Mom is the decision maker so as I see each facility I am beginning to stress the need for her to be closer to me. She has not warmed to the idea yet so I have to be patient. It has to be her idea and as long as the weather is not warm enough to convince her to take a ride to see the different places I know she will not consider a move.

Small facility but nice. Section of town could be better but not overly worriesome. The director was very attentative. Gave us lots of advice we didn't think of or possibilities we didn't know, i.e. VA benefits for mom if dad was even activated for at least 1 day. Going to try to get that info and documents. Doesn't accept ALTC directly. Future concern. Didn't have chance to very or sample food as wrong time. 1 rate covers everything, least expensive of the day, lots of visitor parking, Direct TV, made to order menu, friendly staff as we toured and introduced (some approached us i.e. outgoing), due to small size = more personable?, parking available for mom's car if need be, scooter acceptable, indoor hallways = out of summer heat, single floor in directed care area, can move to more independent area when gets better, portable call button. [removed] No on site doctor availibility.

Nice facility, but not quite what she is looking for. I attended a Life Celebration a here last weekend. I'll keep them in the back of my mind for a tour if she doesn't like the other places.

Great Place.

Really liked this place, location was good, pricing was good. The only downside was the lack of open social areas throughout the facility. there were no gathering places for people to just sit and visit or play cards or just people watch.

This is a good community for your loved one. As a family member you do have to be involved and there periodically just to make sure that your loved one is being taken care of properly. I do feel like this community could use more help and assistance to care for the residents. They have activities like chair yoga, word games, coloring and more for the residents to do to stay busy. It would be great if they did additional things and provide activities that would give help the exercise.

Good community, not the right fit.

Needed alternate shower facilities for Mother after an injury. Facility is beautiful (approx 2 yrs old) but understaffed with some residents having to assist other residents on a regular basis. Mgmt advised. Need to watch billing practices. Chef is very talented. Top notch with high quality food.

After touring several assisted living facilities in the Naperville/Plainfield areas, Harbor Chase of Plainfield felt like the right place for my mother. The apartments were very spacious compared to the competition and the prices were comparable. My mother has been living there a little over 3 weeks and seems happy. The administrative side on the other hand is not well run. The Director of Sales was new and misquoted service level pricing, made multiple pricing mistakes on the paperwork, sent incomplete paperwork to our lawyer for review, and gave misinformation several times on how the medication management options worked. When I came to pick up the keys which were supposed to be at the front desk they weren't available. When I mentioned to the Executive Director that the Director of Sales made several mistakes all she said was that she was new. The Executive Director is relatively new also. She didn't even ask for input. I've worked in sales and marketing for 14 years and consider this unprofessional for senior management. In addition, a nurse tried to give my mother the wrong medication at the dinner table. They also have been giving her magnesium daily that came from the nursing home but didn't show it should be given in their notes. The notes from the NP show that my mother should be weighed weekly and should see the dietician. She was just weighed for the first time since arriving last week and has not seen the dietician. Today my mother complained that they haven't emptied her bathroom garbage can for days. This isn't even all the little oversights that have occurred. I overheard another family member complaining about a medication dispensing error to a nurse.

Overall, our experience with Bella Vista has been mixed. There have been some disappointments, and some things that I feel they have done extremely well. Some of the promises that were made when we moved in have not happened. I also feel that the dining experience could use improvement. They do not provide any kind of menu for the residents and the staff seems to have very low morale. The transportation is also not as constant or extensive as we were led to believe. Aside from these items, I feel that the facility has been updated very nicely, and I thought that the person who toured with us did a superb job. My loved one felt very welcomed here, and they did a great job helping her transition. There are some things that could use improvement, but there are other things that they extremely well here.

I liked this tour but could see they were dealing with a staff and management turnover. It is a private pay community. They don't accept medicaid. It was nice and clean. It just wasn't a right fit for my parents.

I toured Bella Vista while looking at places for my loved one, and I liked it really well. They had a lot going on there by way of activities like painting classes, theatre, outings, and other events. It seems like a lively community, but they were not able to meet my loved one's needs, we did not move there.