Charter Senior Living

We chose this facility because of the location. ratings and cost. The staff have been very responsive to family. One challenge has been coordinating medication management with the facility's doctor who makes changes that aren't always aligned with her community based specialists assessments and not in her best interest.

All of the staff know my loved one by name and always speaks. The activities are great. The facility is very nice and the transition has been very smooth. The communication has been good.

My family toured many communities and when we left Southern Pines we just knew this was the place for our mom. We have been so happy and mom has really enjoyed meeting new people and being involved in the activities. Everyone has been wonderful and very responsive to any questions or needs that we have had which made the move so much easier.

We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and outdoor access. No screaming alarms.

The care given by the caregivers is above and beyond excellent. The facility treats patients as if they were relatives. They have activities keeping patients active. I am pleased and relieved having selected Charter for [name removed]I would rate overall facility as a "5". [name removed] is healthy and happy. Entire staff and caregivers are rated "5".

I would give all a 5 We really hated to move dad but his level of care needs increased. He misses that place and mentions (frequently) that he wants to go back there.

Touring Southern Pines was a lovely surprise. The staff are friendly and interact with the residents. I've toured several facilities recently and Southern Pines is at the top of my list! The scheduled activities are fun and lively! There was a night and day difference from previous communities toured!

I would tell them that it's a beautiful facility, staff seems to be very caring and attentive, safety measures are in place, the cost is reasonable compared to others we'd visited. Mom seems happy. We picked because of the staff and location.

What we like the most about Charter of Cleveland is the activities available for residents and we would recommend this community to other families based on the experience we have had so far.

They had a stricter covid policy than other facilities (good thing). Personnel & administrative turnover was high during our time there. Dad passed in January of 2023, so this info is almost 2 years old. It was [removed] while he was there but was sold/transferred to Charter since he has been gone. Not sure what has changed over the past 21 months. The family was happy while he was there.

All 5 stars! It's the kind of place you can leave your loved one and know, without a doubt, that they will be well cared for.

My mom just loves that it is a smaller community and she said it feels so homey. And the staff is so nice .. she loves the activities!

We picked this community because of the location. Convenience for my Father to visit her. She had a one bedroom apartment. They allowed my Father to stay over night with her occasionally.

Mom is very happy there. She has made a lot of friends, enjoys the activities, likes the staff, and thankfully doesn't need any additional healthcare services at this moment in time. She enjoys the outings and the convenience of having a doctor come into the facility and they also provide shuttle service to any outside doctors that she may need to see.

All I have is great things to say about Charter. No joke literally everything is a 5. I was extremely impressed. I was there almost everyday and was very impressed. The fact that it is small makes it easy for residents with mobility problems to get around. It's fantastic that it's one story. Also, when they have little field trips, the staff goes on the field trips, including OT and the PT person. The director [name removed] is amazing.

My mom has been at this facility for over two years. I know that she always has someone to help her when she needs it. I also know she is safe. All the care she receives at The Cottages is top notch. I am pleasantly surprised when I visit and I see mom has painted, participated in something new for her, or even gotten her nails done. The staff really cares about the residents and there’s even an on site super chef that loves his job. Finding a care facility can be difficult but I know I’ll never look elsewhere for my mom to be happy and safe in her final years.

The food could be improved. The staff was very caring. Some of them were like angels with my mom. Very patient & warm.

I've had nothing but positive experiences with all of the staff members. They seem to really like their jobs and that gives me piece of mind that my Mother is being looked after. I appreciate the fact that I can call or text if I have any concerns. I'm extremely happy to have found the Cottages as my Mom's new home.

I'm glad we picked this place for my dad. It's easy for him to get around and he's made some nice friends there. The staff is very caring and always smiling. It's also very convenient for me to visit. The grounds are nicely kept and very welcoming for families and kids to come visit.

It is great so far. The facility is clean, modern, well maintained and very pleasant. It seems like staff are engaged with the residents, always sitting with them and talking. As opposed to residents sitting on their own while staff are engaged with their cell phones. I have access (the door code) to come and go on my own. We picked this community because of the price and the looks of the facility.