Charter Senior Living

I have found that compared to where my mom previously, the management team and staff are a lot more involved and responsive. I have the cell phone numbers of all the people I communicate with on a regular basis and I didn't get this at her previous senior center. As with any place taking care of a loved one, you have to stay involved and let them know that you will be checking in regularly so that your loved one doesn't get lost in the chaos that can come about and there have been a couple of occasions where I have had to make my expectations known. Anything I have requested has been handled immediately and no concern has been treated as less than important. At her previous senior center there was no accountability for my mom's deteriorating health but at Charter, everyone is transparent and highly engaged in her becoming a better version of herself even when that baseline shifts.

A Big 5 on all. What I like most about the community is the great staff, they are very caring and treat you like family. They always make it feel like being at home. I would 1000% percent recommend it to others.

I am delighted with everything at the memory care unit at Charter. I was warmly welcomed by everyone I met and given great information before Dad moved in. I’ve been supported every step of the way which is particularly helpful as I don’t live in the USA so can’t visit regularly. The fact that Charter isn’t part of a faceless national chain makes it so much more personal, with staff being committed to great communication and openness. In contrast to previous placements, I genuinely don’t feel we are just there to generate income for the company. Friends who visit send glowing reports - Dad is treated with patience, kindness and courtesy and staff work hard to put his needs first, understand his personality and offer the best care I could wish for. His room is kept clean, his personal hygiene is attended to and staff work hard to help him feel safe and secure. They also accept and work around any difficulties that arise given his dementia and mobility issues.

The staff are very attentive and genuinely care. It is small enough that every resident gets a high level of care. It is bright and clean and the mood is always positive.

From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!

We looked at several facilities and this one checked all of the boxes. My aunt is content in her new home.

The facility is very home-like and inviting, much more than others we toured or did a trial run at. The staff is incredible, very responsive and personable!

The staff is exceptional and kind. The dining experience is different than most assisted living facilities. You actually have a choice of what you want to eat. It is like going to a restaurant. They have the regular menu as well as other choices. The workers come out to your table and take your order. I highly recommend Charter Senior living. Everyone that works there knows all the residents by name and the residents play games, they have people come in and play music and sing. I can't say enough about how great Charter is.

That issue for placement was last May. You guys were a lifesaver for me. I filed for a court appointed guardian and conservator which was granted. She ran out of funds for Charter and just recently she moved where Medicare has taken over.

The food gets a lower rating because, at first it was amazing, however, within a month or so, they lost one of their cooks and it never regained its quality. Care a little low because there were a couple of times when meds weren't given at proper time frame and it was difficult finding staff at night time. They only had one staff member on at night. Everyone there seems to care for the residents and I always received follow up on concerns. I believe they have been having trouble keeping decent maintenance staff also.

Calumet Trace is a wonderful place to stay, I live in an apartment, I am free to come and go, but I just happen to know that they have a section more secure for those who need assistance living, and they are immaculately clean everywhere, definitely a good place to stay!

They staff really cares. They are gentle and genuine. I'm so happy my mom is there. Definitely recommend this community based on the experience we have had so far

They had OT and PT on site and cone get the resident from room. Can choose to use a Dr. that comes to facility, which is helpful. Lots of activities outside of just day to day, such as Mother's Day and Father's Day cookouts and special meals. Everyone very friendly. [name removed] in the office is extremely helpful. [name removed]in Memory Care is fabulous.

I would tell other families to start the process of looking for care right away. Sometimes there are setbacks, but be consistent about it. Both facilities that we looked at were wonderful, so make sure you don't see just one

The memory unit staff was excellent and attentive to everyone's needs. The variety of meals was very rewarding. Any questions we had for any staff was answered in a timely fashion. The activity in the unit was simple but rewarding to the guests.

Overall, Charter is far above the adult facilities we saw in NY state. The most obvious difference was the cleanliness. Everyone was very friendly and accommodating and generally speaking, I recommend this place anytime I hear somebody needs to place their parents.

The staff/ administration very helpful. When I needed assistance with a wheelchair, monitoring her snacking, washing a blanket when it was not her scheduled day they were there.

The staff was fantastic! As the daughter of a resident, I felt very reassured that my mother was in good hands. Everyone from administration to kitchen staff were kind and patient. My loved one was taken care of and she was happy!

We placed my brother in law in Charter Senior Assisted Living and found the staff very friendly and accommodating. The place felt like home. They have a multitude of activities. Very satisfied with the living quarters as well.

Staff is helpful, and the food is pretty good. They just have a high turnover rate, and response time is a little slow. But my father is basically nonmobile compared to others who are able to take care of themselves. Nothing terrible like the other facilities he's been at.