Charter Senior Living

The staff are very kind and helpful. Their memory care staff treat the patients with kindness and respect.

They are attentive and understanding of my mother's changing needs. Everyone including director, business manager, nurses, caregivers have been open to my questions, comments, and requests. The facility is clean and well maintained. She is well cared for and comfortable.

Everyone there is extremely friendly and helpful. It's a very nice environment but unfortunately my father cannot participate in many of the things Woodholme has to offer.

They care about you and your family member that is going to stay with them and they show it. I asked GOD to guide me in my decision and HE confirmed my choice. When I went to talk to them they were listening to the KLOVE radio station which is a Christian station. And I also asked them if they read the GODwink books and they said yes. So I felt like GOD is with them like HE is me.

What we like the most about Charter Senior Living is the care and respect that was shown to our Dad and our family was wonderful. Dad was only there for 6 days, but we went there daily and the staff always took the time to assist us and all the residents!

I would rate all categories as a 5 except for "value for money". I would rate it a 4. It was less expensive than other facilities when I was shopping around. However after the new owners took over, they raised the price by $[fee removed] with no real change in value added. Staff is very friendly and helpful. I feel that my family member is well cared for and he seems content when I visit.

These things stuck out over other places. Location close to us. Quality of the rooms. Prices fluctuate with different levels of care needed. Prices were more affordable compared to other facilities. Nursing staff report being generally happy with their job and with the facility, even though they are understaffed. Responsiveness by a few administrative staff has been inconsistent. They have recently been in a transition phase. Breakfast trays are, on occasion, cold when they should be warmed. We feel that transportation to medical appointments, which is only available 2 days a week, is an issue. Issue. They advertise ease of transporting residents, but we have not found this to not be easy.

5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member. They take really great care of their people. My mother in law fell yesterday and they called us while getting an ambulance to take her to the ER. Even after the doctors decided to keep her overnight, Charter has been calling to check on her care. She's in great hands. I hope Charter is around when I'm older.

The facility is cheerful, bright, cozy and welcoming. The staff is loving, compassionate, professional and each one truly cares about each resident. The rooms are a good size for one person with enough space for a bed, dresser, recliner, table and a chair for visitors without being crowded. The facility has a large lounge where the residents can gather for activities and fellowship. There are also two other rooms where families can visit in private along with a beautiful courtyard.

Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.

The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I visited they were always having something going on. I never went to visit that there was not a a very pleasant Smell throughout the building. They kept everything clean. Which is a blessing in my book. My mom was only here 10 months but she was treated like family. When she passed it was a very sad day for the entire staff.

The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had a loving demeanor. Yes , I would recommend to others.

Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.

The staff are super, very caring and helpful. You can tell they really care. A couple went in together and bought my Aunt a Birthday gift. They seem to go out of their way to accommodate my Aunt.

I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep the residents involved and the staff gets to know the residents & work with them closely.

Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.

The environment is clean and presents like a resort! The staff are caring and love your loved ones when you aren’t there to. A variety of activities in and outside of the facility are offered. I highly recommend considering Charter as an option!

My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to residents I can see, during my visits, all that is offered. Also, luckily Crossings is close to our home so convenient.

A 5 for every category. The facilities, medical and ancillary staff were all amazing! The staff treated my Mother in law like family. They were very compassionate.

I'm retired Air Force and enjoy all the Veterans.