Chapters Living

Either love it or hate it. I did not like it, although the outside patio was the best one of all--really home-like.

We were not pleased with Wickshire. We feel that the staff here kept our loved one over-medicated so that they would be sedated and less of a problem. When we said something was wrong to them - they blew us off all the way up until the time that they called the ambulance. We went to see our loved one and all of us knew something was clearly wrong. The hospital found that the medications had built up in our loved ones system. Then they would not take our loved ones back. When we expressed concerns about our loves ones health, the staff said they checked, but in truth ignored our concerns and did not listen to us.

My mother was here for just over 3 years. The first 18 months was mostly good. The staff was consistent and when you had an issue it would be addressed. But the last 18 months the turn over among ALL the staff was constant. There have been 3 directors, 4 nurses, 3-4 activity directors and all the CNA's have changed and often. They went months without a nurse at all. The latest director has been the worst director so far. We attempted to get help from corporate many times to no avail. The care was so bad we decided to put in the 30 notice and move mom to a different facility. Prior to the 30 days being up, she had a bed sore so bad we took her to the hospital where she stayed 3 days. She was in such bad shape, we did not feel we could take her back to Autumn Leaves. She passed away 7 days later. Per the contract, since she passed, we should be reimbursed for 2 days of care. But they refuse to reimburse us now. After 39 months they want to refuse 2 days.

My wife had been at Autumn Leaves for over 2 years. I recently moved her. On the positive, the office, marketing, and activities staff have been at Autumn Leaves for a long time and are good. The health director is new but in my limited experience is excellent and cares. I hope she stays. The caregivers and nursing staff as a whole care and really try. Management is taking new residents with significant behavioral / health issues and that with the normal deteriation of mental / health of long-term residents, in my opinion, combines to seriously overburden the caregivers which are staffed at the minimum levels required by the State of Oklahoma for an assisted living facility. The problem is that many of the residents need a lot more help that is normally required in a regular assisted living facility. The result is very high turnover and 'call ins / no shows' of caregivers and nursing staff in an industry known for its high turnover to begin with. This result in the community is turmoil, confusion, inconsistent care, and sometimes inadequate care especially where personalized care is needed. I lbelieve the problem is not enough staff to adequately care for the number of residents with their behavioral / health issues that are present at Autumn Leaves. Management will tell you Autumn Leaves is adequately staffed. I would recommend they take the place of a caregiver for a week and then tell me Autumn Leaves is adequately staffed. At first Autumn Leaves was good. In January 2014 it was told to us that [removed]. Management handled the situation poorly and in my opinion Autumn Leaves has been in a state of turmoil and decline since. [removed]. I left as soon as I could make other arrangements for my wife. I had been unhappy with the care and had concern for the safety of my wife and should have left a long time ago. Autumn Leaves might be a facility to consider if: 1) Your loved one has significant behavoral / health problems in addition to dementia. 2) You don't mind paying a good price for at best fair care. Autumn Leaves uses the slogan; "Our family taking care of your family." It may have started as a family endeavor but it is now a corporation with many facilities across the country. Based on my experience with Autumn Leaves in Tulsa, I would change the slogan to say; "Our corporation making sure we and management are taken care of." Be aware.

Facility filthy and no one answers the phone. Laundry running over no staff in all departments. Smells bad ,missing door knows and stains on furniture. Low food choices. No activities. My family member was attacked by another resident no one knew nothing or seen it. No trained staff. Floors and carpet dirty. Residents in too little clothes or too big. I was disappointed visting.

"Awful"

Mom has Alzheimer's. The Director of Sales (not sure if that title is correct) was new at the time, and she assured us that they were qualified to care for Alzheimer's residents, and there were activities throughout the day that they could involve her in. Five days after Mom moved in, we got a call from the Director of Admissions saying they were not qualified to care for Alzheimer's residents and we had two weeks to move her to a different facility. They did not involve her in activities throut the day, and one nurse even told us that Mom just stayed by the front door all day. After we moved Mom, we requested a refund from Heritage Village for the balance of the month. By then there was also a new Director of Admissions. We were told we had to contact the national office. Finally, six months later, we got our refund. Because there was so much turnover in staff, we did not have a good experience with Heritage Village. I hope they have improved since then. The only other thing I can think of to add is that while Mom was there, they had to treat the room next to her for bedbugs, but I know from my interviews with other facilities that bedbugs could show up at any facility.

My husband didn't get good care. The whole thing was a sham costing many thousands. No real care. He was healthy when entering and died after after hospitalization 5 weeks later. There are no trained caregivers. There was no offer of water or group activity. One person put her feet up and scrolled on her phone. She had just been asked to work a double shift and was the only caregiver around.

That place was horrible! They had no emergency devices for patients to call the nurse. They were there but they were in operable. My mom was there for two weeks before we moved her to her house because she was getting horrible care forced to sit in a large cold room with every other patient in the place staring at one TV show not of her choice. Meanwhile they couldn't get any cable in her room for the entire two weeks enter calls for assistance and answered. To top that they recommended hospice was absolutely atrocious! Within two weeks of mom going home these women were threatening to force my father to send my mom back to known memory care Saying that he wasn't caring for her properly. They were promptly fired and green country hospice was hired who are absolutely amazing! Zero isn't an option eh? The facility is fine itself as far as the staff who clean and help. The admin is scammy. We felt like their recommended hospice was basically trying to scam us into taking her back there because dads care was better than most would do. The lack of emergency call equipment and moving all patients into one cold community room so they could be watched easier than being in their rooms is just wrong. Mom was introverted and didn't like that at all. They are more there for themselves than the patients. And that's not the caregivers it's the admin making those decisions. So give it a 1.

I would never recommend this facility! The meals looked terrible and they sent my dad to Freeman Hospital because (in my opinion) they didn't want to mess with him. Freeman Hospital told me that he was healthy, but has dementia. I would never recommend this facility to others.

We did not have a good experience with Wickshire. Lots of communication breakdown. They told us that they sent the paperwork to the doctors office at the beginning of January yet I had to reach out towards the end of January to figure out where we were with all of that. That is the same day that her doctor office said they received the papers for the first time. They have been trying to charge us for the entirety of January February and March. She passed away [date removed] after only being in there for just over 24 hours yet they are trying to charge us for 3 full months. She was to have a shared room when we showed up to move her in that room was being used as a private and we had to wait for them to arrange it so that we could move her in. We have email communication with one of the directors with the date that we were moving her in which he told the office it would be The next day even though we specifically put a date on it. While moving her in, no one even talked to us. we have not been happy and just got a bill from Wickshire for over [fee removed]..

The community is very short staffed; however, we realize a lot of places are. The staff they do have wear many hats. I would recommend you not wasting your time coming to the community. We have been very unhappy here. We have tried to address our concerns with management and the management team hasn't tried to resolve our issues for us. The management hasn't even gotten back to us about the concerns. During the tour we let the tour guide know that we had dietary restriction needs, and we were told that the community would work with us on this. The food in general hasn't been good. I don't believe the community has a dietitian on site. Some of the meals are high in carbs. There is a menu that the community will send out and there are times that the menu hasn't shown up yet and it is mid-day. The meals aren't served at consistent times for the residents.

DO NOT SEND YOUR LOVED ONES HERE! This place has a new director who does not care about residents, employees, safety, or basic human decency! My mom would go hours without begin changed or turned (despite family and friends being with her around the clock, requesting said care! Her palliative meds to keep her comfortable were given HOURS late sometimes, again despite multiple requests from family and friends! The director blatantly disregards voiced concerns for safety and well being- even firing the few GOOD staff - for bringing negligence to her attention, they frequently go weeks without a nurse on staff (illegal, point blank) causing medications to be withheld and hospice orders to be ignored for days. Cannot keep any staff longer than a few days to weeks due to poor working environment. This place is GROSSLY NEGLIGENT, UNSAFE, and inhumane!

It was one of the worst decisions our family could of ever made, they did not meet any expectations. The friendliness of the staff was one of the reason we picked this community but once we moved out loved one in it was a completely different story.

The food there is terrible and there are zero activities. The staff is decent enough but they are overworked & underpaid. In the short time I resided there they went through four directors, 4 or 5 activity directors, 3 maintenance men, and lots of caregivers. The administration is behind it and I want to make it perfectly clear that it's not the staff. The staff do what they can with limited resources, and yet they're not appreciated for all they do. They claim to have nursing care 24/7 but there is NO NURSE between the hours of 9:00 p.m. and 7:00 a.m. The nurse is only "on call" then. There is also only one CNA on staff between 11:00 p.m. and 7:00 a.m. and too many times they fall asleep & do not answer their call light. You can go weeks asking to see a doctor or a psychiatrist before you finally see one. Run, do not walk away, from this facility. Don't believe the administration. They lie to cover up another lie. The residents who can voice their concerns have all left.

They do not do wound care at this facility. They are rough with the residence, they stated we don't have time to give you the care you need we are not a full-time nursing facility. I would not recommend this community to others.

This place is terrible! We had hoped it would be a good place for our mom, but the care she received in just two weeks was horrendous! The staff (even the head LPN) was caught in multiple lies about bruises and injuries we discovered. Staff prefers to medicate residents, so they are easy to handle. We moved her out after two weeks because we honestly feared for her safety. The food is disgusting and the staff doesn’t care If residents eat. Residents weren’t allowed to have butter knives and the food wasn’t even served in bite sizes, so how are they supposed to cut their food? We saw residents inappropriately groping other residents with staff no where to be found (even though there are cameras). The layout is a bit of a maze and saw multiple residents fall. We had to inform staff because no one was around. We were also guaranteed a refund because of the multiple incidents that occurred, and it’s been almost a year & continue to get the runaround. Please don’t put your relative here!

This place is terrible. We hoped this place would be wonderful for our mom, but we were horrified with the care. We moved her out after barely two weeks because her safety was at risk. The staff was caught in multiple lies about bruises and falls that occurred. The food was not edible. Staff did not care whether residents ate their food (no butter knives are provided, so residents can’t cut their food.) We witnessed residents inappropriately groping other residents. The layout is a maze and residents get confused. We saw many residents fall and we had to inform staff even though they are supposed to be watching cameras. We were guaranteed a refund due to the horrendous care & it’s been impossible to actually receive it. We continue to get the runaround. Do not put a loved one here! There are much better communities in Tulsa for a better cost.

While the location looks great, pay attention to the staff and level of care. The director ignored residents asking for help, stating she would get someone to assist them but didn't. Residents were left alone in common areas with no staff to engage with. They were clearly bored even though the activity schedule stated they were suppose to be having an activity. Food was left out in the bistro area from breakfast or lunch even though it was past those meal times.

My husband stayed their and the very first week, they never helped him brush his teeth, never put deodorant on him, he got pneumonia and then put him in the hospital, when he was released from hospital I went to pick up his belongings and 5 tee shirts were missing and 2 pairs of brand new slacks, the. bed was made the exact same way as when I made it the week before ( I dont think he ever slept in his bed) and I talked to nurse,manager, head of nursing home and supervisor over laundry aides and they all told me they would look into the missing clothes issue, its been over a month and not one of these people have returned my calls, and I keep calling them back numerous times with still no calls back and they are checking into it. [removed]......dont bring your loved one to the mingo locaton in tulsa!!!!