Chapters Living

Memory Care of New Braunfels is a very comfortable, homey place. And much lighter and brighter than other facilities we considered.

Overall, they had too few staff to residents. Likewise, it was way too big of operations with too few controls in place to ensure resident well-being.

We really like some of the employees at Wickshire Canton - the interaction is primarily with the care givers. Some of the CNA's are very caring, understanding, attentive and others it is just a paycheck.

One of my loved ones lives at Wickshire and they are horribly understaffed in the kitchen/dining room. Residents have to wait sometimes over an hour to get their food!! This is inexcusable! On one occasion, my loved one was told they were out of the food designated for lunch and was told cereal was available.

At the time my mother in law was here, they were having a real staffing shortage issue which I know is not unusual in these types of facilities. This ended up affecting things like the quality of care. We ended up moving her because of this issue.

They are short staffed and that is affecting some other areas of the facility. The whole 3rd floor is closed because they are so short staffed. The food was very good when we got here but has since gone downhill. They have plenty of activities and they invite and include the families. They have game nights and you are also able to join your loved ones for lunch or dinner. They are raising their rates quite a bit starting in July.

My experience has been disappointing. The activities are lacking, there's nothing to do. There's no place to exercise and no library for books. It's very boring. The place is nice inside, but we're kind of disappointed. The food could be better, it tastes ok most of the time and sometimes it's not good. The choices lack variety and become kind of boring. They mostly serve chicken and a little bit of steak.

Large building. No dedicated outdoor area for residents. Clean facility and lots of activities for the residents. Staff very friendly.

We cannot get in to see her so these ratings and review are based off our experience during covid. We Colonial Oaks mainly because it was closer to family and we thought we would be able to visit and we were able to get them down on price. They have been pretty good about communication and send out email to let people know what is happening inside the facility. The activities director is great, my mom really likes her and they have a good relationship. She gets them motivated to participate in activities. They also have a Facebook page where they upload videos and pictures so we are able to see what they are doing. Overall, I would recommend based on our experience so far.

Nice place, liked that they had an area and company set up for physical therapy. The price was on the high end of my range and when care service and the community cost were figured in it went out of my range

This was to be a 3-way FaceTime video tour with my brother. After not having received a call after our agreed-upon time, I contacted the facility and was told that [name removed] was on the phone with my brother and had just finished up. So I was told that [name removed] would call me back, which she did immediately. I received my tour, actually was impressed with the layout of the premises and how they had labels for each section for their residents. I had a general sense that [name removed] did not have the experience that I felt with other facilities' care managers. She answered my questions, to be sure, but I just didn't feel the level of expertise that I was hoping for. Also, not a sleight against the facility but it is a bit farther than where we were wanting to place Dad.

I toured this facility while looking for a place for my Mother. My mom has some difficulty seeing and this community seemed very dark and on the older side. I know she would have had a hard time getting around. The staff members I met were very nice and friendly. The marketing director was knowledgeable and she followed up with us a few times to see how we were. I would recommend this facility if you are looking for something economical.

Over all a good facility. Very caring staff. Small facility which I like. Great food!!!!! Very nice set up. The manager has worked very hard to address all issues as they have come up. I would live here!!!!!!

I toured this community for care for gather. I notice that all of the residents were sleeping at the time. I like the facility. The community is not what we are looking for and we do recommend that families come and take a tour and see if this would be a place for a family member.

I had a pretty decent tour of this community. There was construction going on at the moment. So the community was not the best looking at the time, but everything else looked nice. The staff was kind to my family, and myself. It was a good experience.

We liked this community. We did notice a small odor. The staff was friendly and caring. It was more than what we could afford but really liked it. They had a nice menu of food choices. We would recommend that families tour this community.a family member.

When I walked in this facility I was not very impressed at all. It was a little too dark for me. The residents were all quiet and looked somewhat uncomfortable. I felt like this would not be the best choice for our loved one. The staff did show us around, but it just was not the place for me.

My Mother has only been there seven weeks. She is getting use to it. She has a very nice room with all of her own things. The activies she has not participated in, she is having trouble with balance and walks with a walker. she has maculate degeneration on the eyes. We moved her here so she would have 24/7 care and she does have that some of it better than others. The nights are the worst for her.

I felt that the continuous turn over with workers, showed that they either weren't getting the quality of workers they needed because they didnt pay them enough, or they didn't have sufficient training to get them to stay. The care from the workers that had been there a while was good, they really cared. The bathing, feeding, and extra areas of attention were not so good.

I felt the Gladstone facility was too dark as my Mother and Aunt have low vision. I was also looking for a place where they could have their own living room and that did not seem to be available. I was very concerned that all of the rooms had Bath Tubs and my Mother or Aunt cannot manuever in and out of a bathtub. My Mom couldn't even with assistance. I felt the outside area was not inviting. However the Platte City facility outside area was very nice and only one level. If there had been rooms with private living rooms, and a walk in shower, I may have considered it. It was very nice. Even saw an old friend there who likes living there. I like the fact that they check up on the person if they don't make it to meals.