Chapters Living

Their fees are a little high. The staff is friendly - the nursing staff does not seem to be very friendly. When you approach them, yeah, but when you just see them they kind of run other way. I don't get any questions answered, put it that way. Most of the time the nursing staff either doesn't know or isn't there. The doctor ordered my mother to be on insulin that lasted 36 hours but it was being given to her every 24 hours and she became hypoglycemic and we almost lost her. I think that was the doctor's mistake but the nurses could have caught on. It's kind of like deliver the meds and go home. I'm a nurse so I know and that's just not the way you run things. They were helpful in getting eveything together to transfer my mom. I have to give them credit for that.

Visited on 5/18. Smallest Sunrise facility within 15 minutes of my house. Rooms have handicap accessible showers. Closest to doctors and Good Shepherd Hospital. Will cost about $116/day. Nurse from facility will assess dad on 5/20. Overall this place is much better for my dad than home.

I liked this place very much. It is still on my maybe list.

We have toured Heritage Village and have set a move-in date, subject to family approval of my decision.

Another Sunrise entirely devoted to AD care through hospice. Well run with cohesive staff. In an outlying suburb, mostly staffed and populated by local people. Perhaps 5 years old with many original staff. Very appealing & suitable. Point system here differs from point system at Sunrise Wilmette.

We toured with Sunrise of Barrington and right when we walked in, all we could smell was urine. It was also very cluttered.

My parents needed an assisted living community after leaving a nursing rehab facility. Because they were both dealing with memory issues, and wanted to be able to stay together. I followed up with Memory Care per recommendation from the nursing home. Mom and daddy were happy there...and even though mom has since passed on it is still daddys "home sweet home"!

My 90 y/o sister moved in the week before Thanksgiving, so she hasn't been there long. She seems to be doing much better than she was before moving in to Heritage. They make sure she takes her meds properly, and the meals are good and balanced--something she wasn't getting before. She likes the staff & they are so kind to her. The interaction with others has been good for her. It may not be as fancy or roomy as soon of the other places, but many of the frills seen in other assisted living homes would not be of use to her. So far so good. The family is relived to have her in a safe, sound environment.

When I first walked into Autumn Leaves, I did not like what I saw. I had been taking care of my mother for years and I had no experience with memory care units. When I first walked in, there were residents right as you walk through the door. There was someone tapping me, and some going up to my husband. I just feel that they should make it where there is a wall or something so you don't just walk into where all of the residents are.

Harbor House was okay. We have since moved mom somewhere nicer, and I can definitely tell the difference. This wasn't bad, but the food is better, and it's nicer, and bigger, at the new place. So this just gets an okay.

My mother has complaints, but I haven't seen the things she is complaining about. They have been very good about a lot of things. They were really helpful getting us moved in. I have seen little things, there was a light out in a hallway. I haven't seen any major problems. They are probably a little better than average.

The staff is very friendly and helpful! Pricing & location (near my home) Their willingness to work with me to get my mom in the facility

No matter where we placed my mother the experience of watching her pass away from anesthesia dementia was a nightmare. Some of my ratings will reflect her difficult situation. I felt that my mother was very secure in the memory care unit. There was a lot of staff turnover which I was told was common in that industry. I think that is detrimental to the patients.

We received reasonable care for the price given and the nursing staff were gracious.

Most of the staff has a great disposition and are friendly. But often requests aren’t answered or addressed as quickly as needed. The cottage units are really big, have great screened in porches and some are done up very nicely for but [amount removed] per month. But the food is the biggest detriment. It is often a casserole of some kind or a small sandwich. if you don’t live in the main building and live in the cottages, it is brought down to the clubhouse and thermal coolers which probably adds to it being lackluster.

I took my brother out when corporate arrived and fired a bunch of the staff. So I don't know how it is now. I hope a lot better. Staff was too slow getting back to me. Cleaning personnel wouldn't wasn't doing a good job, cleaning up rooms after the patient had an accident in their rooms. Also in the dining area when someone one had an accident, wouldn't mop up the urine until the patient got through eating. The executive was very slow to get my total amount I paid while my Brother was there. It was a total mess, so I took my brother out of that facility and took him to [location removed] where I lived. The best employee that was caring and quick to respond was a lady named [name removed[. I hope she is still there. The lady from corporate that came up there was really nice, caring, and got things done. She was professional!!

I don't feel medical care nor medical referrals are adequate. The deep-pile carpet in rooms is an awful idea for reasons on cleanliness. The people are kind.

The location is great. Staff is seriously undertrained. Lack of knowledge about meds they give. We were told things that are just not true. They said nobody ever moves out of this facility once they move in. There were a few moved within the first few weeks due to issues with the staff. There is no accountability for staff members.

The staff is friendly except for (1). The least is problems with medication by (1) staff member. Thankful my dad is able to recognize his meds.

They were very clean and my mother in law liked being there. Communication was lacking a bit. She wasn't there very long, so it's harder to rate. Overall it was a great experience and worth the price.