Chapters Living

They have a few good people/workers who find it difficult to do their jobs and everyone else's. Drinking Water available is bottled water. They run out of water frequently near end of month and drinking water is not readily available. The rooms have no sinks, just bathroom lavatories to get drinking water.The place has a great location and could be better with a manager who is present and actively managed the staff. Residents spend a lot of time discussing the lack of management here.

My loved one was a resident at Spring River Christian Village. The experience started out well, but then I started having trouble reaching staff and addressing concerns. The facility was relatively clean, but there are much better. The place is getting rather dingy and really needs a remodel. Most all of the staff were friendly and competent, but they usually seemed understaffed. The quality of care was average. The food was decent. I'm not sure about the activities, my loved one didn't participate. Their prices are better than most, but you are getting less. Also, now that my loved one has passed they are trying to get us to pay almost an entire extra months rent.

Wickshire South Lee Buford had nice living units and were probably the most inexpensive, but they were like villas unattached to dining or activity areas so I was concerned about mobility for my mother accessing those amenities by foot, especially in inclement weather.

There are some good caring people who work there, but they could use more activities. Yes, I would recommend Spring River Christian Village to other families, but I will say where ever your loved one goes, they need their family to make sure their needs are met. To many have no visitors and that is extremely sad. They need someone to speak for them. Make sure they are getting enough to eat, room is clean and that they are NEVER alone.

I think the facilities are nice and clean. The common room is an asset. And the staff are supportive. I would like them to improve their common appliances (washer/dryers) and meal service.

It was very easy getting, my loved one into the place. They offered the amenities that she needed. The staff did a wonderful job keeping things sanitary. I often had to call and leave messages, in order to get updates. The food was fine. The value for the money was good. My loved one was left unattended, and we had to move her to another facility, and the continuous nursing care was discontinued.

Memory Care of New Braunfels is a very comfortable, homey place. And much lighter and brighter than other facilities we considered.

Overall, they had too few staff to residents. Likewise, it was way too big of operations with too few controls in place to ensure resident well-being.

We really like some of the employees at Wickshire Canton - the interaction is primarily with the care givers. Some of the CNA's are very caring, understanding, attentive and others it is just a paycheck.

One of my loved ones lives at Wickshire and they are horribly understaffed in the kitchen/dining room. Residents have to wait sometimes over an hour to get their food!! This is inexcusable! On one occasion, my loved one was told they were out of the food designated for lunch and was told cereal was available.

At the time my mother in law was here, they were having a real staffing shortage issue which I know is not unusual in these types of facilities. This ended up affecting things like the quality of care. We ended up moving her because of this issue.

They are short staffed and that is affecting some other areas of the facility. The whole 3rd floor is closed because they are so short staffed. The food was very good when we got here but has since gone downhill. They have plenty of activities and they invite and include the families. They have game nights and you are also able to join your loved ones for lunch or dinner. They are raising their rates quite a bit starting in July.

My experience has been disappointing. The activities are lacking, there's nothing to do. There's no place to exercise and no library for books. It's very boring. The place is nice inside, but we're kind of disappointed. The food could be better, it tastes ok most of the time and sometimes it's not good. The choices lack variety and become kind of boring. They mostly serve chicken and a little bit of steak.

Large building. No dedicated outdoor area for residents. Clean facility and lots of activities for the residents. Staff very friendly.

We cannot get in to see her so these ratings and review are based off our experience during covid. We Colonial Oaks mainly because it was closer to family and we thought we would be able to visit and we were able to get them down on price. They have been pretty good about communication and send out email to let people know what is happening inside the facility. The activities director is great, my mom really likes her and they have a good relationship. She gets them motivated to participate in activities. They also have a Facebook page where they upload videos and pictures so we are able to see what they are doing. Overall, I would recommend based on our experience so far.

Nice place, liked that they had an area and company set up for physical therapy. The price was on the high end of my range and when care service and the community cost were figured in it went out of my range

This was to be a 3-way FaceTime video tour with my brother. After not having received a call after our agreed-upon time, I contacted the facility and was told that [name removed] was on the phone with my brother and had just finished up. So I was told that [name removed] would call me back, which she did immediately. I received my tour, actually was impressed with the layout of the premises and how they had labels for each section for their residents. I had a general sense that [name removed] did not have the experience that I felt with other facilities' care managers. She answered my questions, to be sure, but I just didn't feel the level of expertise that I was hoping for. Also, not a sleight against the facility but it is a bit farther than where we were wanting to place Dad.

I toured this facility while looking for a place for my Mother. My mom has some difficulty seeing and this community seemed very dark and on the older side. I know she would have had a hard time getting around. The staff members I met were very nice and friendly. The marketing director was knowledgeable and she followed up with us a few times to see how we were. I would recommend this facility if you are looking for something economical.

Over all a good facility. Very caring staff. Small facility which I like. Great food!!!!! Very nice set up. The manager has worked very hard to address all issues as they have come up. I would live here!!!!!!

I toured this community for care for gather. I notice that all of the residents were sleeping at the time. I like the facility. The community is not what we are looking for and we do recommend that families come and take a tour and see if this would be a place for a family member.