Chapters Living

The staff here is very good with the residents. They are caring, patient, kind and very skilled in dealing with the Senior's here. The activities are appropriate for the residents and they really seem to enjoy them and the staff. The facility is always tidy and clean when I have visited.

Autumn leaves was a great environment for a loved one every facility has turnover and keep in mind these are Alzheimer's and dementia patients some things get broken and every resident has the right to refuse care... I'm not taking up for the facility but you do have to look at things from a bigger picture and really things that need to be dry cleaned like real leather shouldn't be there but to call caregivers stupid is uncalled for.... I as a past family member think some things can be better but the love and caring you cAnt get in a lot of places keep up the hard work ladies and gentlemen....

Autumn Leaves is great community if you are looking for memory care for a loved one. My father has been here for almost a year now. The office staff is friendly and will address any concerns you have. There is some turnover in caregivers as to be expected in this industry but the important thing is that they bring in Agency staffing so that they are not short handed. Top Notch community when looking for memory care!

I think nobody can always be perfect. So hopefully they they are trying to do their best

Always good to visit several times to see how the day goes when looking to find a place for your aging parents. They are willing to work with the family to find the best care and value for her money. I do visit my mom everyday and on weekends the grandchildren visit. I would definitely recommend them to others.

The people from the director to the staff are wonderful- you get the feeling money is an issue- things could be nicer/ better maintained but the needs, people and food are nice enough. For accuracy the improvements are in the physical plant - I really think the humanity/food aspect was very good

They could use more staff in memory care because they are very busy. The staff is excellent and caring.

Overall it has been a good experience for her. She enjoys the staff and the activities but the food and the dining room experience has not been very good. I know they cannot do a lot of seasoning and stuff because of individual restrictions but their food choices are not very appealing and the wait for their food is a bit much for someone with back issues. If the dining experience was better I think she would give them closer to a 5 overall.

They have a terrific staff! It's clean & smells fresh, the food is so so from what I hear but there's variety & plenty to eat.

The staff really provided my nephew and his wife the best possible support during my sister's passing. I can't say enough positive things about the staff's compassion and willingness to go beyond expectations. I hope that they are still in operation when and if I need a place.

I would recommend Knoon Memory Care to others. It is close to home. There are more places to pick from to place our loved one.

Staff is very caring, easy to contact, keeps you updated on issues and events.

I would recommend this facility.I chose this facility due to the location, width of services, and cost.

The staff is caring and gentle and create a feeling of family. Yes, I would recommend this community to others. If like me they prioritize people above the artificialities of housecleaning and décor- but then I have a very messy child's play kitchen in my cluttered living room, unlike the many people who want the fancy hotel lobby idea of perfection for themselves and their loved ones which I don't begrudge ( we all have our ego fulfillment needs), so Harbor House is not for everyone but it is fine by me - a kind, easy, accepting family atmosphere.

They were experienced with care resistance.I would strongly recommend based on my experience so far.

Spring River Christian Village is a faith-based facility. I think the biggest challenge they have been having is to maintain optimal staffing. It seems to me that sometimes the staff to resident ratio is not at a sufficient level (mostly on holidays and weekends). I would definitely recommend them, if I become unable to care for myself, this is where I will go.

I gave a 3 for quality of care because it depends on who is working. I gave a 4 on meals because they get later and later serving the meals. I gave a 3 on activities because there is very little in memory care, assisted living has ALOT more. I gave a 3 on value for the cost because if they could fix the other issues, this would be a 5. Still 10X's better than [community name removed].

We toured Wickshire Canton and it was a good tour. The facility was a good value and the staff were very nice. However, the facility itself was a little more dated and less clean than some of the other facilities that we toured.

I would choose them ONLY for their low price. We picked this community because of the price. I would recommend this place to others if, they are considering price only.

Right after my loved one moved in they had a water main break. There was no water or the ability to flush the toilets. The community was using bottled water to assist with the care of the residents, and provide water for the residents to drink. They were able to fix the issue quickly; however, they are continuing to work to make sure everything is repaired. The food for the most part has been good. My loved one hasn't had any complaints about the food being served. The menu could get better, and deliver the food faster to the residents.