Century Park Associates

Staff was friendly & helpful. Was impressed with the sign-in procedure. Interior looked pretty upscale. Very clean. large property and well landscaped. the facility is tucked away from high-traffic areas. Nice Christian Church nearby but the offer in-house Sunday Chapel & a Friday Catholic service . Residents were friendly . My Buddy thinks the food is great in assisted living . And they are very supportive as he lost his wife recently. I live independently in a different seniors facility in another part of the city. It's certainly a step or two up in quality

There seemed to be a change in attitude once my loved one moved in. Before he moved in, there was a lot of enthusiasm and caring about us in general, but once we moved in, that waned. The only positive constant was [name removed] and the male director whose name I can't recall. I felt my loved one received better care overall on the Memory Care side, but I understand that may be due to not having as many residents in that unit. (he eventually was moved over to the assisted living side). My loved one said the food was really good when he first got there but then got worse. Staff changes. Telling him he couldn't have eggs for breakfast but not explaining why. He was even offered "better food" and a "lower rate" before he moved out. I can hope that was said in jest, but I wasn't there and my dad said it wasn't.

Our experience with The Bridge at Ocala has been great for our family and loved one. The staff are always friendly when we visit our loved one. This is a community I would recommend to other for their loved ones. Communication could improve. Calls are not always returned medication changes should be discussed prior to making changes. Test results should also be communicated especially with primary family contact.

I would recommend the facility both for independent and assisted living. They are short staffed which is causing some service issues, but nothing serious- just inconvenient. They have music and other entertainment, holiday, and monthly birthday celebrations, crafts, resident council, hair salon, 24/7 concierge, cleaning, and offer meals.

It was a good experience working with the staff here at The Bridge at Paradise Valley. I like the facility - as we were going through the process and even today, it has been a great fit. I have nothing bad at all to say about the staff, they have all been wonderful. She has a deluxe suite that is close to the dining room and it is on the first floor and easy to get to. The nurses office is also right down the hall which is nice in case she ever needs anything. We were very pleased with the placement of the room. I would absolutely recommend this facility to others looking.

Our family had an in person tour with Remington Heights and it was nice. It had full kitchens in the apartments but the facility felt more like an assisted living facility rather the. Independent living. The meals were plated not buffet. There were no laundry hookups in the room. The outdoor areas were very nice. There seemed to be great activities for residents

This facility has been great overall. The staff at this facility have done a lot to help my mom and have really gone out of their way to make her feel at home, including nurses, kitchen staff, and housekeeping staff. I'm very happy with how they treat her. She's safe, well taken care of, and getting what she needs here. My only complaint would be the lack of staff and staff turnover. I asked about that prior to moving mom in and was told that they have a stable, consistent staff. Lately that hasn't been the case and I'm hoping that it's temporary. I will say, there are staff members here who have worked at the facility for 10+ years, but there has also been quite a bit of turnover. I've seen turnover in several departments including nurses, office staff, and housekeeping staff. I'd just like to see more consistency and for mom to have the same staff around her consistently everyday. We did have one issue that disappointed me. The heat went out for over half of mom's building during a recent cold spell, it was out for 4 days and the water was out for 2 days. I wasn't notified, I went to visit mom and that's how I found out. When I complained about not being notified, the facility finally sent an email out to families to let them know. But I feel like that should have been done/communicated immediately. They had no back up plan, so I ended up purchasing a space heater for mom to use- which isn't ideal for many reasons. Otherwise, communication with the family has been pretty good. Housekeeping and Laundry are done weekly and trash is collected daily. That's been impacted a little bit lately due to staffing shortages, but not terrible. All in all, compared to what I've seen I think this facility is one of the better one's in the area. I'm happy with mom being here and I would recommend this facility to family and friends.

They are very friendly. They can improve on the consistency of food quality, and increase assisted living quality. We picked this community, because of the location, availability, and manager & sales rep. Understand your loved ones medical requirements thoroughly. They have nice apartments.

Overall, I like this facility and it's been a good experience so far. I love that the staff recognize me and know who I am/who I'm there to visit. I feel that I can go to them with any problems, I just wish there were more of them. They seem to be spread a bit thin and adding more staff members could alleviate that. But the staff that they do have are great. They were really helpful during the move in and transition process. They also connected us with someone local to help with getting VA benefits, which was a huge help. Housekeeping and laundry is once a week and they do a good job. I've never seen this facility not clean. The activities are awesome, they try to encourage the residents to be active. They email a monthly activities Calendar and also post a schedule in the elevator. That's been very helpful for us, since our loved one won't participate unless I take her. They have a beautician on site, but services are expensive. They provide free basic cable in each room. The meals are wonderful, I've joined my loved one several times. They always have choices and the food always looks so good. My loved one eats better than I do! Additionally, they have a Nurse Practitioner and Dr who come through twice a week. I like that my loved one is monitored and evaluated often. The staff also works well with my loved one and her Dementia. I would recommend this facility to friends and family!

For the average person, this is a great place. It's an older facility, but a nice one. Everybody is so friendly here, both staff and residents. My mom has made friends and is very happy. When there are issues, they're pretty good about taking care of things. I do wish their communication with the residents would improve. For example, they have a community laundry room with 2 washers and 2 dryers. One of the dryers was broken for 6 weeks but nothing was mentioned about it. When I asked, I was told that the part was ordered and they were waiting for it to arrive so that it could be fixed. Understandable, but even just posting a sign in the laundry room to let the residents know would have been helpful and appreciated. The food is good, they do a really good job with variety. The director is great and seems to always be available. He gave us his personal cell phone number and email address, he's even here on Sundays! I would definitely recommend this facility to friends and family.

What our family really likes about the The Bridge community is the staff team, they are so kind and so friendly. An area we do think they could improve on is just faster and better response time for the residents as well as just more attention to detail. However based on the experience we have had so far we would recommend them to other families.

[Name removed] and the team made everything so easy on us and really went out of their way to make this placement work for us. We had a terrible time finding placement for my in-laws and they really went above and beyond to accommodate us. I would highly recommend this facility to others. The grounds are so nice, lots of room to walk and get some time outside. It's so nice to have a place that the kids can run around while we are visiting and the weather is nice.

Overall, this is a nice place. The Director isn't always as available to answer questions as we need. It took a couple of months to get some small issues resolved, but we got them taken care of. It's a little bit pricey, but comparable to others in the area. Most of the staff is pretty friendly. Housekeeping is weekly and they do a good job. My loved one speaks very highly of the staff and this facility. I would recommend them to family and friends.

The amenities are nice. We have a little problem with the medication aspect of the day. The appts are not always well managed.

The facility is older but it's nice and the staff is awesome. For the money it is the best I could find, 4 is a good rating from me. Dad doesn't use the activities but they always have something going on! 1/2 glass of wine and the piano gentleman sings and plays some afternoon is really nice OSU TAILGATE with snacks on game day . Special meals per medical requirement and front desk [name removed] is awesome. [name removed] on a scale of 1-10 would get an 11!

I would tell a friend that they are a wonderful, warm community that deeply cares about its staff and residents and you can tell from the well attended events and the kindness staff. I would ask that they increase their capacity to take residents on trips. Maybe buy another van? They only have 1 van and the same group of women sign up at each outing so as not to leave room for other/ different residents to go.

They are very friendly, and clean and have great activities often for the residents. The campus stood out over the other places that we toured. Very open and welcoming.

It takes awhile to settle in, but everyone is friendly.

This is a good experience overall. However, if your loved one has a lot of care needs the community may not be able to meet them all. It would have been nice to know more about the demographic of the residents when we posed this question to the community during the tour. There are three meals a day served to the residents along with snacks that are available. The residents also have choices to choose from. The community is able to provide hygiene care, housekeeping, changing of linens, and medication management for our loved one. The community took a bit time to organize the medications for our loved one, and this was a concern for the family at first.