Carriage Crossing Management

They seem to be very good with all the elderly people there, including my mother. The only thing is they do not take the time to work one-on-one with any of them. They do not tell them truthful answers to questions and that should be done so the dementia patients can accept the reality of things.

I had a decent tour of this community. Everything went well, and everyone was very kind to my family and myself. The community looks very nice, everything I saw looked nice and very clean. The staff was very kind and friendly. There are nice resources available for the residents. It was a lovely experience, but a bit expensive for our budget.

My mom is getting the adequate care here. They have activities available for residents however my mom is not participating yet. The community is clean for the resident and guests. She is not really liking the food but it seems okay. Overall, it is meeting her needs but not her expectations.

My mother recently moved into a nice studio apartment at Elmcroft of Milford Chase. She's still fairly independent, but needs help with medication and meals. Eating with other residents in a dining room is ideal for her. I looked at eight facilities in the Atlanta area and this was my favorite by far and fortunately the closest to where I live. It almost has a boutique feel- small and intimate with many in-house services: doctors see residents in their room, physical therapy on site, dentist, audiologist, manicurists, hair salon. Also, bus trips for shopping and lunches in local restaurants. A unique feature which I love is the building is a big circle, so in whatever direction you head, you end up back at the place you started- wonderful for seniors who are disoriented. Our overall experience has been very positive. The building and grounds are lovely- peaceful and quiet. The administrators are warm, caring and easy to work with, and the staff is friendly and helpful- almost to a fault. The only issue we've had is to ask for some privacy measures and less supervision- staff entering her room throughout the day with her medication or to check on her with just a quick rap, instead of waiting for her to say, "Come in." She keeps her bathroom door propped open and was walked in on by a staff member (all women) when just emerging from the shower which startled and embarrassed her. Our request to correct this issue was responded to promptly and courteously. And I appreciate more attention than less with a new resident. It is easier to ask for less supervision than to need more. The quality of the food is inconsistent- some meals delicious, some poor and in my opinion too many sweets- desert served after lunch and dinner with ice cream several afternoons a week. We also have asked for additional safety bars to be added to the bathroom which have not yet been installed. These are minor issues compared with how happy my mother is in her new home and how satisfied we both are that she is in good hands and receiving good care.

One of the biggest complaints I get from my mother-in-law is the FOOD. She is used to country cooking. But it must not be too bad, as she has gained 30 lbs in the last 3 months. She has no will power, so she eats everything, even though she is diabetic and should not have it all, she eats it any way.

You need to hire more help for patient care. The care takers or partners are overworked. It is too much to expect what you ask of them. Only one housekeeper. Really!

Sorry, I'm unable to give first hand information for I am not the occupant. Mrs. Susan Kuykendall moved into EcoCroft at Milford Chase August 27th and she seems to be liking the facility very well. I am merely a neighbor who, along with my late wife, happened to know Mrs. Kuykendall and her late husband since about 1960. I still try to be of any assistance that I'm physically able to handle like being able to take her for groceries, very light shopping and sometimes we have a meal together away from the facility. Mrs. Kuykendall, being new to the facility is of course having to make a drastic change from where she owned her home, drove her auto, and had been independant since 1995. She is likely to get upset quickly, for having to depend on anyone as much as she does now , is taking some getting used to.. Like I say, she seems to like things pretty good and will adjust in a couple of months I'm sure.

Nice place. V does not like. Will probably revisit.

Great people and facilities but sometimes response is very slow due to low staffing. I would recommend to others.

The room is fine. And the facility is clean and taken care of. The memory care needs more staff. One person is not enough to care for those residents. So often, the residents are bored, sit in a chair all day, little to no activities. The large amount we pay for our loved one, we should have the better more personable and friendly care. The Assisted Living part is good. But Memory care for sure needs some help. Not all of the residents are mobile on their own, so there should at the very least be two people working this wing at all times. Thank You.

They have a new nurse in charge ([name removed]) and she's made a world of difference. Continuing to do the little things (if you're on the schedule for 2 baths per week - make it happen, don't give a bunch of excuses). So far so good - [name removed] coming in made everything better. Before, I would have given them a 2

This is difficult to do if I can't have the questions one by one sorry. Food was bad, it is dirty, staff were ok. That place is only good for totally independent people. Staff are nice but I don't think they deliver the care that is presented upon admission. My dad was found on the floor many times by myself or family and when we called for help it took a long time to get anyone. One time I went hunting for a staff member to help and had a difficult time finding anyone. They need more help!

Food and resident room cleanliness could very much be improved. Staff was very caring and pretty attentive. Based on the experience we have had so far, we would recommend Carriage Crossings to others.

Moving in on holiday weekend, limited staff was expected. However, the expectation was that things would improve. That did not happen. We were sold a set schedule for housekeeping, laundry, bath, etc that would be provided. However a schedule was never provided, and what few services have been provided are highly inconsistent. Move in date [date removed]-first bath not given until [date removed]. By [date removed] another bath had yet to be provided. Email was sent to director, [name removed], on [date removed]- who was out of office and had no backup personnel in her absence. No response was received. This lack of response required an in person visit with [name removed]-director of nursing in order to resolve the concerns. No response was ever received from [name removed]!! We have had the same issue with housekeeping. Sheets are to be changed weekly and the first time was [date removed] after more than a month. After two months of consistently reporting our concerns-we have finally seen slight improvement.

Seemed like a good option for the cost. I've been pleased with Carriage Crossing, but I feel like maybe they're just understaffed and because of that maybe not as much communication with myself or my Dad and not as much attention/care for my dad. I don't think he feels "seen" there.

I grew up in Decatur so I'm partial. There are good parts and bad parts. It's too bad because it was a great place to grow up.

My mom has been in Memory Care 23 months. We chose CC because the facilities were beautiful, the staff was welcoming and attentive, the D of Nursing had high expectations and managed her staff well. Now, the D of Nursing is gone and CC is covered by a regional director who handles 5 buildings. All the nurses we started with are gone and there’s a constant stream of new faces hired from an exchange continually cycling through with no accountability. They’re constantly understaffed. There is poor communication of expectations between nurses and caregivers. Last week we had a dangerous situation with medication and breathing treatments not being administered and It was unacceptable. The building director and memory care director listen and say they weren’t aware. Not true. MC residents are leaving. Keep in mind this 9.4 score CC received is based on reviews of ALL the buildings their parent company owns. We’ve chosen to move Mom. We no longer have confidence in CC management or staff.

I realize that they are going through a rough patch but right now I would not recommend. They have gotten rid of a lot of people and are very short staffed, you will clean the room and your loved one, you will have to ask a lot of questions because you are told nothing. If your loved one can take care of themselves you are okay. Food is excellent, they have activities everyday, they have an amazing theatre room, their therapy employees are great compassionate people, directors are nice. Price is comparable to other places.

We toured Cadence Marietta and it was good overall. The facility looked very nice. Our tour guide wasn't very helpful, but the rest of the staff was wonderful.