Carriage Crossing Management

My family and loved one have had a good experience with Carriage Crossing at Rivergate. The staff are great, caring, and helpful. Everyone seems friendly. There are meals and activities to keep the residents social. Overall, this is a community we would recommend to others for their loved ones. Dinner yesterday, French fries with gravy on top. Open can of tomatoes and cheese on bread Hot dog only for dinner. Please help!

My loved one was a resident at Carriage Crossing Taylorville. For the short time that my mom was there, everything about this facility was great. The food and the activities were great. The staff was exceptionally kind and helpful. I would recommend this facility to family and friends.

Very difficult getting medication to my loved one through their insurance. This a problem with outside facility as well as this one. The staff are friendly and polite. I have never tried the food, so I am not sure of the quality. Memory Care has few activities due to the needs of the residents in their care. The cost is high considering we have to furnish the room and everything our loved one may need. The cost covers room, food, and staff to care for the residents. The facility is clean and they keep up with laundry. For the type of care that they do, they are very good. I feel they are a little under staffed in the Memory Care unit. I would recommend them to other families.

Some good. Some bad.

I am very happy with the care my mom I getting. Most of the staff I am very happy with, especially [name removed] overnight nurse and [names removed] the day nurses are good and keep me informed. I would recommend to others, most definitely, these places cost way too much and insurance should help cover it.

The community is currently undergoing a change of ownership and this has possibly caused a lack of communication. The dining area is very nice, and nicely decorated. The meals look very good. The staff try to engage the residents with activities. Overall feel when you walk in the community tries to make it feel comfortably. [name removed] at the front desk is incredible.

I toured this community and was happy with it. It was a nice place.

Our family thinks Cadence Marietta was very nice and based on the experience we had we would recommend them to other families

We really liked the location of Cadence at Rivergate but as far as improvement we think they could of improved on the quality of the meals as well as the dining experience. We would still recommend this community to other families as a consideration for themselves or for their loved ones

There is ground work that needs updating and sometimes it is not getting done. The outside grounds need to be kept better. They have friendly staff, and willing to hear the suggestions from the family on the care you are anticipating for your loved one. The staff communication with the family is good and they will try and have an answer or get one back to you as quickly as they can. Exercises, group activities, and more are some of the activities for the residents to participate in, if they choose to.

Cadence did an excellent job for my mother. My family is very grateful for Everything.

Our responses are based on memory care: A better assessment of the resident upon entry may have alleviated the multiple adjustment periods as he was moved from AL to MC within [dates removed]

I like the place and it was very good. overall I would recommend the community to others for their loved ones. The staff were very receptive to questions or concerns about our loved one. They worked well with hospice.

Excellent

Our loved ones seem to be enjoying the meals themselves, but with all the staffing struggles right now the dining service at times can be slow. The activities are doing pretty well right now, they have had to cut back and make the group activities smaller but we are hoping with the new CDC guidelines they can get back to normal routine. Our loved ones seem to be happy here.

Answered all of my questions and responded to correspondence very quickly.

This community was nice it was just not what I was looking for for my loved one.

They do what they can with the activities, at the moment they do'nt have an activities director but they are working on hiring a new one. One thing that stood out to us was the size of the units, and we would recommend this community to others.

The friendliness of the staff members and their care services would get 6 stars, and the meals and dining would get 6 stars.

The cleanliness of the community is nice, but the community has been through a little bit of a shake up with the staff and going through a lot of changes. This has caused some hiccups but they are working well with us to fix it. At first the friendliness of the staff was a 5, then it went down to about a 3, and now its back up to a 4. Our loved one is not to keen on the meals, but we do think that is caused by the rapid changes this community is going through. The activities are still pretty limited, and we think this is because they just don't have the staff to get all of the residents, engaged. When it comes to the value for cost we do think it needs to be more inclusive to one price, and have the services match up more to the costs. One thing that really sold us on Cadence was the bathrooms, they are extremely spacious and easily accessible. They have a built in bench in the shower which we really liked. One thing that is very important to our family is the communication and transparency between the management and the residents, and the management and VP's with the families. They are checking in with our loved one more and more and were all on the same page which is critical.