Carriage Crossing Management

The first week she was there she was robbed, they took some jewelry, and then they came back a couple of weeks later and a few other people were robbed. She woke up in the middle of the night and there was a lady standing over her and said she was doing the laundry, at 3:00 in the morning. I have called and never have been able to get a response. There was another person who ran this community before and they were top notch, that person is not there anymore. The people in the cafeteria are nice and the nurses are really good, but Suzanne who really runs the place, doesn't seem to have very much business sense.

The lady that tours you is great at making you feel that it's a great place once you get signed up. She basically ignores you. The administrator isn't truthful and doesn't seem to care about concerns. The head nurse is not the best either. They are short staffed all the time.

While [name removed] will promise to let your loved ones age in place as a selling point on the front end, ultimately it's not her call and is up to head of nursing how long they stay and when they go. Deceptive sales. Other than that, pretty good place.

At the moment we are unsure if we would recommend this community to others

The staff is not trained well, and the leadership is more concerned with money vs patient care. They are not equipped to handle memory care patientence but they say they do. They basically lack professionlism, they are not able to deescalate situations among the residence.

My father transferred from a new community near by to Cadence Marietta. Cadence also a lot closer to the hospital he was assigned to less than five minutes away, which was a huge benefit. We never saw any issues with the community's cleanliness. The issue here was with the staffing because there was not enough well trained staff. After 5 o'clock and at night, the staff gives much lower quality care. We think this is because they didn't have the budget to pay better people because they were paying so much to keep the building looking nice. During the day the staff is great. They are very friendly, accommodating, and responsive to visitors and families. After the day staff is gone, families are still allowed to come in 24 hours a day, it is much different. For one thing, it is very dark in the parking lot because some of the lights are out and they have not changed them after repeated requests for them to do so. We feel that at night, there isn't enough attention given to the residents by well trained aids. The meals were excellent. There is definitely someone in the kitchen who cares about the presentation for the residents because the food was great. The dinning room is like a home. We would eat there often as a family and we always enjoyed that. My dad didn't often participate in the activities, but there was definitely an effort to organize things for them to do often.

It's still a nice place, but the costs are at least doubling on Jan. 1. It will be more if one needs more help. What we liked about Elmcroft was that all care was inclusive, but the facility was sold, and now the costs are sky-rocketing.

Our family was new to the concept of assisted living when we started with Elmcroft. There are friendly staff here and they do care about the residents. The facility itself is also nice. However, they are understaffed and promise to do more than they are really able to do. There were significant gaps in care. Accounting was never consistent and often a process of rechecking bills to verify their accuracy. This process itself was scattered and not consistent. After leaving this facility our family member stated over and over again that they didn't want to return due to not feeling properly cared for with medication and supervision.

It has been a few months and I have noticed they are not providing the basic care for my love one. In the beginning I asked what I needed and they said they were able to do it all. Now I am exhausted making sure they do as they are suppose to. The director has a great personality and ensures things will improve but they it don't last. They have a mixture of good and unprofessional workers. To improve they can screen their employees better

We put mom here in July. Told the staff about mom's dementia. They said they could handle mom with a little prompting. We were paying the lowest rate $71 per day. In October we were contacted and a meeting was scheduled. We thought they would probably want to increase her rate to the next level. We were told after they said they could handle mom and only 3 mos there we were asked to leave. Told us they were not a memory care place. The move in was tough on all of us but the move out has been very inconvenient. Be very aware of promises made and promises kept.

We ended up not having a good experience here and moving my loved one out. The level of care was not appropriate. When we were touring they made it sound like the care they provided in assisted living would have been sufficient for my loved one, but it was not. The facility itself was clean, and the staff were friendly, but be sure the level of care if appropriate for your loved one.

The place looks nice enough when you first see it but don't let that fool you. The rooms for residents are tiny and if you don't require assistance, can be where Independent living is offered, run, don't walk to find another place. They treat all residents like kids. And if you are a family member and they don't like you or you question their policies, you may be banned from entering the place.

Someone should never call a place and be told her parent couldn't speak to her cause she wasn't worth it. But [name removed] did ... she told me that. And do not expect to reach your relative if they are there and their phone doesn't work and it's an emergency with their grandchild. Cause they don't care...

We had a terrible experience here. They are understaffed. Level 4 patients get no care. My dad suffered falls 5 times during a span of 2 months. They were required to check on him every 2 hours with level 4 care. When we came and visited him each day no one showed up to care for him. They would leave him in the cafeteria alone for hours while people went back to their rooms because they were short staffed. Hardly any showers/baths. He was left in his own urine daily. I mean hours upon hours of urine. His diaper and wheelchair would be soaked. We were not the only clients to have their loved ones not well cared for here. At least 2 other people had experiences like we did.

The staff are friendly when they want to get your resident into the community. Once your loved one is in, the community doesn't care. There are residents dying there, and there are residents being transferred out to other communities. My loved one has fallen several times and my loved one laid on the floor for a few hours because the call button didn't work. The community stated that the call system went out and they are bring a new system in for the residents to use. There have been COVID breakouts over the last couple of months. When this happens, they place the residents on lock down and they aren't able to come out of their rooms. There isn't enough staff to care for the residents, properly. I feel there is some prejudice going on in the community. My loved one was discriminated against and the staff member that brought it to my attention and the director's attention was fired for bringing this to the forefront. The community doesn't have a proper dining room and no proper meals either. The residents are receiving cheese sandwiches for meals for example.

They don't have many activities. I wouldn't recommend Carriage Crossing to others for their loved ones. I don't care for the community as the staff doesn't listen to the concerns of the family. They don't answer questions that I have about my loved one. I feel like they didn't truly understand what is causing some issues with my loved one.

We did not have a good experience at Cadence Marietta. While we were here they changed personnel many times. There was one night we went to visit and my loved one was at the table waiting to get served and was never served so the front desk lady had to bring the meal to the room. My loved one was very sick at one point and they never communicated it with me or went to check on him. They also had major issues with the AC going out during the summer time.

Some of the staff members were great, and somewhere not that great. Our experience with Cadence Assisted Living at first was great, but then they really started to mislead us. The communication was great, but then all of a sudden everything went quiet. Due to the extremely high level of medication that gave our loved one, they called us saying she needed a higher level of care then what she initially needed. We were disappointed in them at that moment. The workers themselves were great, but after that experience that was caused by them, the staff administration became less accommodating and less helpful.

Elmcroft is a beautiful and well maintained facility. If only the staff lived up to the appearance and promises it would be the place all seniors dreamed of. When we first visited the community we were very impressed. We were told there would be a four minute response time to a signal for assistance, at seven minutes the call would go to the supervisor. The usual wait time was between 15 and 45 minutes. Housekeeping did a great job, just did not come often enough. At one point the bed was not changed in two weeks and had to ask a family member to do it. Laundry was done for the residents once a week. Clothes came back clean and folded. Only problem not everything was returned. The people that work their seemed to have no compassion. It was all a matter of getting in and out of your room as quickly as possible. In all fairness they're are severely overworked. The same people that care for the residence also have to serve the meals and clean the dining room so don't expect help after any meal. In conclusion I would no recommend Elmcroft to anyone as a place for their family member. The caring and compassion is just not to be found with a few exceptions.

I am not happy with the care that my friend is getting at this community. The staff are not taking her our of her room. The community is not as clean as it could be. There seems to be a lack of communication with the staff. I was able to speak with someone who was respectful, but she acted like she did not know what was going on. They have offered her activies, but she does not want to partivipate. I suggest other familes consider the care that is given here and take a tour for the care.