Brookdale

Very friendly staff and the facility is kept immaculate. My mom was always clean and happy when we went to visit her. They took great care of her while she was there. However, she was not fond of the food.

Brookdale was very clean! Everyone was really nice and helpful and they offered several fun activities to choose from. My Dad especially enjoyed the food. I wish he would've been there for more than a week and a half to enjoy it more.

Everyday staff is amazing. The office personnel and sales personnel, communicated quickly and efficiently with every question and issue we've encountered so far, (3 weeks in). The cafeteria has awesome food and a great variety of choices for every meal! The only letdown so far is the 10 hours of free maintenance assistance during move-in. It turned out more hassle scheduling than the need. Figuring out all the perks is a bit confusing in the beginning, but I think we will get it.

[name removed] and all of the staff at Brookdale have been and are to be commended for their hard work and attention to the tenants. Those living there too have been loving and receptive to [name removed] and us as well. The facility and community living there make it easy to say, I would highly recommend them to any and all who choose to live there.

The food is good, not much of a variety. I think the price at all of the facilities is outrageous. I have had some issues with some of my billings, but they were resolved after questioning them. I would, recommend this community to others, but be prepared for the cost. My husband is being well cared for, the people that work there in all capacities couldn't be nicer.

I would give them a 5. They are doing a great job taking care of my mom. She has severe dementia and they are able to help her stay reasonably calm and comfortable as she goes through this final stage of her life.

Staff as well as residents were friendly and very welcoming. Small group activities so it has been easy to get to know people and feel included.

Brookdale's facility/staff are very friendly, helpful in any way they can be. Not just to the residents but each other, too.

My mom shared that she felt it was cozy and Homie. I also have received positive support from staff in dealing with getting her settled and adjusted. I appreciate the open communication. I'm sharing their contact information with me so that I can check in and ask questions.

Very interactive with all the residents. Very caring and friendly to residents and family members. The food is delicious! It also looks good ! Sometimes I go home and make me the same. They always serve something different. I'm only here for dinner and always have (different) soup before the meal and a dessert afterwards.

[name removed] was a big help, also giving us contacts of locations really helpful. This has worked out well at Brookdale Senior Living for our mom. The search for all the living communities was helpful. Brookdale also has spend down to Medicaid.

Staff are friendly and get to know their residents well. If caring for your loved one isn't an option, this is the next best thing. My parents have complained that the food has been cold multiple times. I think they should focus on lower carb meals. But I know they have budgets.

My mom has been at Brookdale Winston-Salem for several years. Her Alzheimer’s has progressed and is now severe. Throughout her illness, Brookdale has taken excellent care of her. The staff there truly cares about the residents, learning their personalities and caring for them. We are thankful that they get them up, dressed and out of their rooms for the day and keep them busy with activities.. We are so incredibly thankful for Brookdale.

The staff to resident ratio is perfect. Someone is always close by to assist with any needs or questions. All the staff is compassionate and respectful to the residents

My mother is being well taken care of and is making some friends. She eats well, has support if she needs it and I know she's safe. They are always helpful, kind, and go the extra mile. There were some hiccups at the start, but nothing that hasn't been worked out. We are very pleased with everything so far.

It's been a good place. Keeps them busy. Everyone is so personable. [name removed] I believe he is the administrator of the Troy Brookdale and you couldn't ask for a nicer guy. I think the meal, room/apartment sizes are all good!

Brookdale is very nice. The staff was great. Especially our Sales Counselor and the Head Nurse. Very nice layout with great amenities. Made a hard move seem easy.

Be sure to have as many conversations with as many staff members as possible on visits. I visited 4 places and chose Brookdale because of how available and approachable the entire staff was on my visits. Speaks volumes about the commitment to care for their residents.

First impression walking in the door was that Brookdale was more "homey" than other facilities we visited that were more "institutional/clinical". The only "bad" thing I could think of....not that it's necessarily "bad" is that there's no "system" for visitors. I.e. you just walk in and go visit - there's no one to stop you/ask you to sign in, or ask questions.

Good: Cleanliness Niceness of staff Security Assistant with daily activities (washing clothes, fixing minor issues) Dining reminders. Staff know everyone by first name. Bad: Sometimes it takes a while to get in/out of the secured building because no one is manning the door in the later hours. More informational seminars would be helpful for the residents