Bonaventure

My loved one was previously a resident at North Creek and the experience was not good. I would not recommend this facility to others.

A one is my vote, every mealtime one woman screamed everyday and you were unable to have a conversation! It is not a dementia center I would say so stay away. Many are by themselves in their rooms. I would not recommend them to others.

This is a horrible Place for Mom, Dad, Grandpa, Grandma, criminals, pets. I would not refer people to Badaventure if I were you. The beautiful building exterior, high end amenities are used to trap people into thinking all will be good. These amenities are not offered to residents in the Memory Care area even though they pay more money per month plus [fee removed] non-refundable "community fee." When we arrived, residents were given gas station brown paper towels with their meals, only a fork, no cutting utensil, and don't cut their food. If you're continent when you get there, you'll be incontinent before long. If i was able to, I would have moved her out first 2 days! Only 1 or 2 staff is not enough. Our family member was hospitalized at ER Saturday am [date removed] due to no follow-up to get a urinalysis for over 4 weeks. UTI so bad ER was needed. Bad bruising that was yellowing already was noticed by her sister on [date removed] 3 hand cuts from improper transport. Fall b/c she was left in her room too long so she attempted getting up herself and fell. Still more problems.... Cant get PCP release for badly needed cataract surgery, keep forgetting to get from PCP. Vaccinations still pending since admittance [date removed] . Had/zero communication skills in that unit. Dir & Asst Dir have 0 voice mail= Dont Give a Damn

[name removed] was very nice. [name removed] ended up with cellulitis and went to the hospital. We were so disappointed in the experience but he was a temporary resident and the regulars looked fine.

I was previously a resident at Oswego Place Assisted Living Community and overall my experience here at this facility was terrible. The staff at this facility were good, but they were overworked. The food was awful. The cleanliness and friendliness were good. The care services were terrible. Overall, no I would not recommend Oswego Place Assisted Living Community to others.

We are also disappointed that A Place for Mom told us that all their previous problems had been worked out. They never stopped having problems and went through 7 Exec directors while my mom was there for a year. The place should be closed. Even an executive flew in from WA and told us this is their only facility that has never been run correctly and threw all the past exec directors under the bus. We were given several months rent back and also our community fee but my mother ended up passing away from a fall she took there, which started a chain of events. She fell when she was choking and was trying to get help when no one came. (long story). Do not recommend this place to anyone. It is dangerous and negligent and run on a very tight budget. Things continue on in a broken state for very long periods of time. No activities offered. Looks like a morgue around there.

I fill sorry for Bonaventure Memory Care residents . There is always a shortage of workers . The rooms are never cleaned. Disgusting food . From the promised service , approximately about 10% . People are constantly bumping and falling .If you love your parent or any relatives , you never them live in Bonaventure Salmon creek Memory Care .

Suffice to say my sister and I had major concerns with Park Vista. They had bed bug infestation in memory care and my dad was severely bitten and two separate occasions. We removed my dad from the facility. We reported Park Vista to the state for lack of care, concern ad health of the residence

Understaffed, bad housekeeping, missing possessions, undertrained, mistakes in medication management, meals/food presentation terrible and usually not on schedule, facility looks nice but care for the residents lacked. Administrators at the facility avoided conversation regarding complaints . We had to remove my mom from this facility because we were concerned about her safety. We made a report to the State of Oregon licensing department in [date removed] . Mom was in the memory care wing at this facility. I would recommend that people should not consider this facility due to lack of care and respect for the residents from Administrators to Care Givers.

I would never send anyone there again. It is beautiful, but they do not help and do not do what they say they will do. Staff changed like weekly. No activities in the locked wandering side. They cleaned and did laundry when we complained. Meals were not bad, but service was not nice. It was expensive.

DO NOT USE THIS AMATURE/UNTRAINED FACILITY! My mother-in-law was in memory care. She was not cared for. During an altercation with my mother-in-law, a staff member actually cut her skin leaving a 1" gash (we are talking torn skin). This alone demonstrates staff are untrained. My mother-in-law's hair look wet with grease, because she had not been bathed for many weeks. Her room was filthy, trash wasn't emptied, it took over a week for the facility to unclog a sink drain. Feces was on carpets, floor and shower. Urine stains were left on the floor and cleaned up easily. Staff spends most of their time in a central area and frequently yell at residents to go back to their rooms. This is one of many review posting I will be submitting. TAKE YOUR MONEY ELSE WHERE!

Bonaventure in Keizer was quite a disappointment! Memory care was not what they told me it was. Nurse was supposed to be on duty 5 days a week, didn't happen, hot dogs were on the menu constantly. Contract was quoted at one price, then they presented contract with different numbers. My husband did not get the care that Bonaventure told me he would get! I would not recommend them to anyone!

Upper management made promises that were never followed through with. High employee turnover, terribly understaffed. Meals and meal service is horrific. Sub-standard at best. Housekeeping staff is overworked and not given sufficient time to actually clean. Communication with management was next to impossible. Had to call several times to ever get a call back. Loved one ended up with serious injury, which was not reported, or family notified. Loose meds were found in loved one's room, that were supposed to have been dispensed and witnessed by med tech. It is a beautiful facility, but the looks of the place don't outweigh the negative experience of having a loved one treated as just a rent check. Utterly disappointing.

My mom first lived in the independent side at Bonaventure Castle Rock. For that purpose it was OK. The apartment was nice, the location good, etc. The disfunction of the facility really hit us when she moved to assisted living. This was against the advice of her care team. Bonaventure has a pretty bad local reputation. But we felt it would be less disruptive for her, so we believed the promises of management and took a chance. They acknowledged the problems and their poor rep. The managers will say all the right things. You will want to believe them. Unfortunately, all of the people we worked with were gone within a few months. In fact, there were *three* complete changes in facility management in the first eight months she was in assisted living. There is no continuity, and no integrity. If you do decide to risk putting a loved one here, get everything in writing. Until they make fundamental changes to improve their culture, do everyone a favor and don't support this facility.

Our experience was horrible here. I wouldn't recommend you place your loved ones in the community. My loved one was here for a short amount of time. During the time my loved one was in the community, a family member was with our loved one. The family was having to request that the staff come and care for our loved one. We were told that the community would be able to provide full care, and this wasn't happening. There were times that we had to request the staff come in and sit with our loved one to care for our loved one. There would be meals left at our loved one's door; however, our loved one was unable to leave their bed and the staff knew this. The management team would always make promises but they never followed through on the promises. They over promised and under delivered. Hospice was doing more care and work with our loved than the staff in the community due to the ratios. Hospice was better at caring for our loved one as well. The biggest complaint I have is the fees from the move-in fee to start with, and weekly payments. It was higher than I would have imagined for the short amount of time.

It was NOT a good experience. I could not get my mother out of there fast enough! Misinformation; NO follow-through on anything; inexperienced or inept maintenance workers tried 3 times to repair leak under bathroom sink, when hooked up washer and dryer tightened hoses with his hands so first time washer used sprayed water all over; mother was there 3 months, never got name tag for her door; was told Wi-Fi provided but never worked and no adjustment given just said room too far from equipment - not our problem; new chef and food terrible, many complaints from residents; halls not vacuumed regularly. Provided feedback to management who apologized but did nothing nor did they return calls! And worst of all on 2 occasions my mother was taken to hospital and there was no notification to me.

It was not a good experience for us. In the beginning it was fine, but no one ever did anything that they said they were going to do. We got no orientation or greeting. Administration was never there or in contact. The aides were great who worked with my loved one daily! I think it might be a good place for those who are more independent and can take care of themselves. But as far as assisted living goes, I would not recommend them. My loved one just needed more care than they could provide.

From the moment our loved one moved in, it was a terrible experience and we felt that it was just a money grab. We cannot speak for anyone else but this was our experience. The staff were not able to handle our loved ones care, there was not enough staff around and the staff they did have were inexperienced and not adequately trained. They had slow response times for when our loved one would call out for assistant. It took them 2 weeks to give our loved one a sponge bath which we had to raise hell about. It is a beautiful community and maybe it would work out for someone who does not need a lot of care, but it was terrible for us.

I wouldn't recommend the community to others for their loved ones. The community is very friendly; however, they are short staffed and has a huge staff turnover issue. The food is terrible, and is coming out of a can! It is inedible. The family is providing food to our loved one, because the food offered at the community is our my loved one ill. The housekeeping was supposed to be done weekly, and my loved one was lucky to get 4 times out of the last 7 months. We aren't getting what we were promised and they are not fulfilling the services as promised. In addition, we don't feel we are getting the services that we are paying for monthly. We have been informed by staff that they are sent to different communities and some staff have to travel over 50 miles to get to a location to assist the residents. The apartment my loved one has is beautiful, but it is rarely clean.

I wouldn't recommend you place a loved one here or move here personally. The staff and community is inept in everyway, there isn't one thing I am satisfied with, not even a little. The staff communication with the family is horrible. There is no follow up phone calls, or they will miss appointments to the point the family will keep calling and until the family eventually gives up. My loved one overall doesn't care for the food. Only four meals have been enjoyable, others have been non-edible. There are no napkins or drinks and some meals only consist of a hot dog and canned corn. There has only been one key given to our loved one for their apartment. The staff have a master key; however, they don't know which master key operates which door for the individual apartments. If a resident were to use the pull cord for assistance the staff wouldn't be able to access the resident's room in a timely manner. The community has had months to try to fix this, and it still isn't resolved.