Benedictine

I toured Madonna Towers while looking for a community for my loved one. I know that they seem to have a good reputation, but I did not think they would be willing to take pets, and my loved one cannot bear to be parted from their pet.

Just not a great experience. Was there as self pay for over a week and had to beg for a shower.

There should be a check list before you sign up. We were misinformed many times. We do like it but it was a let down on facts before. So many checks and balances and misinformation. I think I could do better

They really need to do a better job of assessing the person coming in. Every week the care need went up and in the third week they said he needed to be in memory care. Also when the care went up he was not getting the care we were paying for. Those are my thoughts

The staff is not consistent with care from person to person... great concept for care suites but no options for meals. It's all or nothing for price when my loved one eats very little food. We have worked a lot with them and getting needs addressed.

It's a smaller community with a a homey environment, and there's a warm feeling when you come in. I would just advise that you ask a lot of questions about the care that they provide, and all the different options that are available, as I would have initially done some things differently had I known what I know now. My loved one started out in Assisted Living, where they have 8 different levels of care. He ended up at the top of those care levels, which was quite expensive. And then they weren't able to accommodate his higher care level needs very well. We have since moved him to Memory Care, which is actually cheaper than Level 7 Assisted Living. I'm hoping that he gets that higher level of care there. It does seem like it's getting better. He's getting more 1:1 care as well as more attention from doctors. But just know that you need to really be proactive and keep on the staff to make sure that your loved one is getting the care that they need. Some of the staff don't speak English well, and that contributes to issues sometimes. I don't think they do a whole lot of activities. The food is really good though. They seems to have a really good variety, it tastes good, and portions aren't way too large. Most importantly, my loved one likes the food. And he seems to be adapting really well now that he's in the place he needs to be (in Memory Care).

The physical therapy has been good and she's been making progress. When the staff took her clothes to clean them they took everything, even if they were already clean. The administration has been great. The privacy for the shared bathroom isn't sufficient. They seem to be friendly. Her appointments information never made it into their system. There was spilled water on the floor in the cafeteria once and no one cleaned it up. The floor in her room has been sticky. The bathrooms looked to be in good order. My mom likes the food. She likes the choices offered. They let us know what to expect during the month. They communicated very well.

Everything was okay. I just wish I had paperwork sooner.

My wife can't lock her door, so it seems like everyone just walks in on her and doesn't even knock and that scares her. Every time she turns around someone is trying to do therapy on her and she can't get any sleep. She can feel the springs coming through in the bed and that also makes it hard for her to sleep. The people working at the front desk are nice people, very friendly, and they greet you. It seems weird. No one seems to be in a good mood. The cleanliness is good. The dining room is first class, it looks executive and very clean. The food doesn't taste good to her.

The staff care is excellent! The night nurses on a couple of nights really bothered her. She was afraid of them. They were very mean to her. They were verbally mean to her to the point that she had lots of anxiety and could not sleep. The meals were good.

I see some things that need improvement. My loved one is getting rehab therapy two times a day. They are really working with him. The nurses are good. They keep his room in order and the laundry is taken care of. I like that they have self-service juices. They bring out salad and meals. If he requests something they bring it to him.

It looked nice, but wasn't what we thought would be the best fit for our Mother.

A nice facility in a nice small-town-feel area where you can walk to what you need, if walking is an option. The single rooms are decent size and clean. There is no staff to be found on the weekends!! You have to look hard to find anyone except the food prep staff. The food is fair at best and mostly from a can, so not overly healthy but comforting to a certain age group. The price is on the lower side which reflects the lack of staff. The flip signs on the doors are a joke since no one is there to see them and act on them, and one side states "I'm OK" and the other side is blank. They are slow to correct problems also. If you have the money there are better places (Sunrise), but that is a big "IF" for most people.

We were going to take a tour of the community, but as soon as we pulled up to the community my loved one said no absolutely not. My loved one did not like that the community was isolated from everything and every body. My loved one said that it just wouldn't work out.

I liked it but I couldn't see putting someone in there with memory issues because the building that was dreary looking. They had nothing posted for the activities. When I asked them what they had they just said they would plan some. There not on activity the whole time I was there for 45 minutes.

My loved one is housed at the Benedictine Memory Care facility. Communication between staff, nursing staff and the residents' loved ones is very disappointing. Especially when the resident is unable to speak for themselves. Trying to get answers is worse than pulling teeth. Phone calls are either returned at their convenience or not at all. And questions are avoided or vaguely answered. And most of the aids do not speak very good English. There has been a lack of activities for residents to do. And I feel that the environment is boring and stale. Very disheartened to find this facility lacking in these areas.

When the times comes and I need services I will always choose Benedictine. I am comfortable there and it is familiar. The therapy has done a good job. My loved one is just combative all the time, making friendliness difficult.

It was not a good experience. The people did not understand her needs and she was better than they were set up for. She wanted her meals in her room and they pushed her to the cafeteria and it was made for people sicker than her.

They started off on the wrong foot, the disorganization with the weekend crew was obvious. I think the nurses need to be present more, checking in on her more. It looks neat and smells clean. She hasn't liked the food. They have their own lingo that was hard for me to understand because I'm not in the industry. They shouldn't use technical jargon with the families and patients.