Benchmark Senior Living

Active, bright, cheery, well laid out facility. Staff visible and friendly. Dementia issues with residents well understood. Plenty of activities to keep dementia residents engaged and more stimulated. Could see one coming to this facility and thriving.

Things have gone very well overall at Benchmark Senior Living! The people here are very friendly, and they do a great job looking out for the residents. The facility itself is clean and well kept, and they seem to have a lot to offer the people who live here!

We toured here as we were looking for options. It was clean and the staff was friendly. They seemed to have some good activities. Overall it didn't look like a bad place.

Overall I think they've done a good job at The Village at Kensington Place. My loved one is having a little trouble settling in, but I think the staff really went out of their way to ease the transition process and welcome her to the community. They've gotten a little less hands on now that she's been there a while, but I still think they're doing a good job overall looking out for her.

Very positive visit. Ed was very informative and cordial.

Very welcoming to my mother.

We toured here as we were looking. It was a lovely place with lovely people. We liked the set activities schedule, and it was closer to home than the other communities we looked at. It was overall a well rounded place.

We moved mom in here. It didn't go great. It wasn't anything that The Village at South Farms did or didn't do. They were clean and friendly and all of that. I just don't think it was the right fit for my mom. I'm not sure anywhere is. She just wasn't happy.

We are happy with how Harbor Point takes care of John. He is safe, and can find some activities he still gets enjoyment from. Most important there are staff members who are so very dear and responsive and caring and who makes his face light up whenever he sees them. They are always there with a cheery "hello John." It is so very heartbreaking to see a loved one fade, but HP environment makes it as painless as possible.

They were very welcoming to my uncle, and everyone has been very cordial and has engaged him in activities and everything that is going on there. There have been some communication challenges with the nursing staff regarding his medication. Overall though it has been a positive experience.

River Ridge has a very nice homey feel to the facility and is kept clean and in good repair. The staff is very friendly and knowledgable. My relative lives in Harbor Care which is the memory care unit. She is very happy there.

It's going okay. I would like to have better aides. They are friendly enough, but they don't do a great job. I don't have any issues with the cleanliness, and there isn't really anything else I would like to see improved or done better. Just better aides.

Overall things have gone well with The Atrium. Generally we have been happy with the care and services they've provided, although sometimes I feel like they could improve their methods of communication. I often don't feel like messages don't always make it through the chain of command to the person they need to get to. But otherwise everything has been good. The staff are all very friendly and personable, and they have all sorts of activities to keep the residents active and engaged.

This was just a month long respite stay, so not based on a long term residence. I think they were overall satisfied. The people were great. I believe it was kept pretty clean. There were a few times that they had to wait a little while for some assistance, not a long time, but longer than they would have liked. There was not enough staff in the dining room, the food was often cold, even things like coffee and eggs. There wasn't enough activity going on, it was a good safe place, but there weren't a lot of activities, they had some that didn't really appeal to my parents, bingo and things like that. The people there, Holly the manager, the nurse Deborah, and Andrea, could not have gone more out of their way to make it happen for my parents. They went out of their way to stay late and greet them when they came earlier than expected, they were very responsive to my parents. The most important things were handled really well, and we really appreciated that.

They really do an excellent job here at Greenwich Farms! It's a beautiful, well maintained facility, and it has a very warm friendly atmosphere. Now that Mom has settled in and gotten used to the community I'd give them 5s across the board. However, we did have a bit of a rocky start here which is why I gave them a 4 overall. This was an upsetting change for Mom, and I think they could have done a bit more to help ease the transition. I would also have liked to see them communicate a bit better with the rehab facility she was in previously, there was a bit of confusion during the first few weeks there as well. However now that she has settled in she is secure, happy, social, and showing a lot of improvement both mentally and physically!

Very nice facility. Attractive decor inside and well kept grounds outside. Staff and residents very friendly. Eric Calderwood took us on the tour. He is professional but at the same time personable; answered our questions and addressed our concerns. The apartments are nice. Kitchen area has a small stove and a microwave.Very much liked the size of the facility, not overwhelmingly large for walking to/from diningroom or activity areas. Enjoyed a delicious meal in the country kitchen. Great location in lovely residential section of the city, yet close to local amenities for shopping, medical, entertainment,etc. Apartments are rented on a monthly basis and do not need to be purchased by occupant. Nurse and CNAs on-site to assist residents with medical and personal care needs.

We toured this community when we were looking into care options for a loved one. We were impressed by what we saw here, and liked it very much! It was a clean, well kept facility, and the staff were all very friendly and professional. Unfortunately they didn't have any openings when we toured, but they are definitely a facility worth looking into.

It's very clean, and the staff is very nice. She is very unhappy with the food, I have had lunch there, and it was satisfactory, but dinner is dreadful. It's not fresh, it's mostly frozen. We go out at least twice a week for dinner, because she just won't eat. We have been told by other residents, not to eat the hamburgers, because they are like hockey pucks. The activities are okay, but there should be more singing, and less of the activities director talking at them. It seems like they don't give enough chance for the residents to give their opinion or respond. The nostalgia thing is too scripted, in my opinion. The community is terrific with response if she brings anything up or if there is an issue, they take care of it right away. They are very nice people, and they seem to really want to be there. This was the most active place, and the staff was the most involved of the places we saw. It is very homey, we like it.

It's been great! There haven't been any concerns, the place has been really great. There have been little things, but that is just part of it. I am very thankful we have found the place. My mother is actually more active than she has ever been. It has been a Godsend!

In the first year one would expect a certain amount of staff turnover. Sanctuary Care had more than we expected. It seems to have leveled off which makes it much easier on the residents.