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Benchmark Senior Living sets the standard for senior living throughout the Northeast. Explore among 68 Benchmark Senior Living locations offering independent living, assisted living, mind and memory care, and respite care, as well as 2,193 reviews and an average review rating of 4.3 out of 5. Benchmark Senior Living’s mission is to provide world-class amenities in a homelike environment, offer wellness support through innovative programming, and deliver personalized compassionate care services to residents. Serving as a leader in senior living throughout New England, Benchmark Senior Living seeks to transform lives through human connection and create meaningful moments that tie and bind people together.

8.8

Review Score

2,193 reviews
68 communities
2 senior living award communities
Starting from $X,XXX/mo

Benchmark Senior Living community listings

Showing 68 communities
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Arbors of Bedford

70 Hawthorne Drive, Bedford, NH 03110

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.8
Review Score
81 reviews

We chose the Arbors because most of the staff have been there for years and they have a great ratio of help to residents. Clean, Friendly and the open floor plan. And bright and cheerful. Other families...

Best Activities
Provides: Memory Care

The Arbors of Bedford is a dedicated memory care assisted living residence. Unlike other senior living communities, we are exclusively dedicated to caring for people with Alzheimer’s disease and other types of memory impairment.We offer an innovative and award-winning memory care program, Live...

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Benchmark at Ridgefield Crossings

640 Danbury Road, Ridgefield, CT 06877

Starting at$X,XXX+ monthly
15
15 Photos available
3
3 Floor plans available
9.4
Review Score
85 reviews

Everyone has been very nice, helpful & supportive. The food is ok but I hear they are getting a new chef. Room sizes and amenities offered are very nice.

Provides: Assisted Living, Memory Care, Independent Living

Residents of Ridgefield Crossings enjoy attractive apartments, comfortable community rooms, a lovely outdoor patio and garden and an ever-changing program of social and fitness activities. 24- hour assistance is personally tailored to each resident's changing needs and is provided for by a caring...

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Benchmark at North Andover

700 Chickering Road, North Andover, MA 01845

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
9.7
Review Score
39 reviews

Mom is doing great at Benchmark! They are the absolute best. The facility is clean and comfortable. Just like home. The staff is wonderful, they are so kind.

Provides: Assisted Living, Memory Care

Ashland Farm is the premier assisted living community in the Merrimack Valley offering traditional assisted living as well as the Harbor Program for the memory impaired. Ashland Farm provides residents with personalized service plans tailored to meet their unique needs. If you need help with...

... Read more

Benchmark at Rye

295 Lafayette Rd, Rye, NH 03870

Starting at$X,XXX+ monthly
9
9 Photos available
9.6
Review Score
51 reviews

We have been very happy with them. [name removed] expected initially there is a little tweaking to meds and changing over providers but they helped us through the process. Every person that works there have...

Provides: Memory Care

Benchmark at Rye ~ only one mile from the ocean, is the Seacoast’s only community devoted exclusively to memory care. Residents live their lives here with dignity in a secure and peaceful setting where they can connect to the people, passions and things that matter most to them.Coastal...

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Benchmark at Hanover

1143 Washington St, Hanover, MA 02339

Starting at$X,XXX+ monthly
17
17 Photos available
9.5
Review Score
9 reviews

Everything is a 5! Benchmark exceeded all of our expectations. The staff is amazing! They had really compassion and empathy for those suffering from Alzheimers and their family. At the end of my mother's...

Provides: Assisted Living, Memory Care, Independent Living

The Atrium At Drum Hill

2 Technology Drive, Chelmsford, MA 01863

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.5
Review Score
34 reviews

My father-in-law has a rapidly advancing case of dementia, both vascular, and that brought on by years of alcohol abuse, and deteriorating motor coordination. He requires more hands on care then a normal...

Provides: Memory Care

The Atrium at Drum Hill is an assisted living residence designed exclusively to serving the needs of individuals with memory loss. Our goal, in everything we do, is to create an environment that feels safe and familiar, empowering and fulfilling.Each detail of our unique, single story residence...

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Benchmark Senior Living at Forge Hill

4 Forge Hill Road, Franklin, MA 02038

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.4
Review Score
43 reviews

I would recommend Benchmark to anyone. Let's just say my wife was adamant that she didn't want to be in assisted living, and the staff certainly heard about it. Benchmark was understanding and patient with...

Provides: Assisted Living, Memory Care, Independent Living

Benchmark Senior Living at Forge Hill is Franklin's first senior living community. Located on Forge Hill Road less than a mile from routes 140 and 495, Benchmark Senior Living at Forge Hill is a state of the art community that offers a full complement of amenities and supportive services designed...

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Benchmark Senior Living at Hamden

35 Hamden Hills Drive, Hamden, CT 06518

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
9.4
Review Score
48 reviews

have found all staff from front desk, dining room, nurses, maintenance to be extremely courteous The pca's that help my mom and the activities director go above and beyond to ensure her well being.

Provides: Assisted Living, Memory Care

Maple Woods at Hamden is located south of Sleeping Giant State Park on a hilltop overlooking the town center of Hamden, CT. This community boasts skyline views of New Haven and picturesque views of Long Island Sound. We are convenient to shops, cultural, and business attractions. Our superb...

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Benchmark Senior Living at Shrewsbury Crossings

311 Main Street, Shrewsbury, MA 01545

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.4
Review Score
36 reviews

Patient only there 6 days then went to hospital and passed away. So didn't do activities or eat that much but food was a variety and looked appealing. We would absolutely recommend this community to other...

Provides: Assisted Living, Memory Care

Residents of Shrewsbury Crossings enjoy the pleasure of a close-knit community, the privacy of a spacious apartment home, and the peace of mind that comes from knowing our staff is always available to cater to their individual needs. Our spacious assisted living apartments have room for favorite...

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Whisper Woods of Smithtown

71 St. Johnland Rd, Smithtown, NY 11787

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.4
Review Score
24 reviews

Communication with the family is timely and accurate The staff are skilled in redirecting clients who are anxious or agitated Supervisors and management are engaging and aware of client individual needs I am...

Provides: Assisted Living, Memory Care

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Evans Park At Newton Corner

430 Centre Street, Newton, MA 02458

Starting at$X,XXX+ monthly
19
19 Photos available
3
3 Floor plans available
9.4
Review Score
52 reviews

Staff is friendly and responsive. It’s small enough that they know the residents well and clearly care about them. Good range of activities, from games and movies to art, music, and lectures. Food quality is...

Provides: Assisted Living, Memory Care

Evans Park at Newton Corner in Newton, MA is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to and from doctor’s...

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Benchmark at Billerica Crossings

20 Charnstaffe Lane, Billerica, MA 01821

Starting at$X,XXX+ monthly
13
13 Photos available
3
3 Floor plans available
9.3
Review Score
40 reviews

The only improvement they could make would be just the food. Every one is friendly that serves us. Forgot to mention the shower It is one small step & you have to hold shower head & wash at same time I feel...

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Billerica CrossingsAssisted Living at Benchmark Senior Living at Billerica CrossingsBenchmark Senior Living at Benchmark Senior Living at Billerica Crossings in Billerica, MA is an assisted living community choice for older adults who value their independence but need...

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The Branches of North Attleboro

40 Robert F. Toner Blvd, North Attleborough, MA 02763

Starting at$X,XXX+ monthly
5
5 Photos available
2
2 Floor plans available
9.3
Review Score
20 reviews

The administration staff that were in the building were nice. For the time my sister was there she told me she enjoyed the music that's the only thing she participated in, she did tell me she enjoyed the...

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Waltham Crossings

126 Smith Street, Waltham, MA 02451

Starting at$X,XXX+ monthly
20
20 Photos available
3
3 Floor plans available
9.3
Review Score
38 reviews

I have dealt with [name removed]- all great people. If I have? or concerns they address them immediately. Recommendation, yes.

Provides: Assisted Living, Memory Care

Waltham Crossings is a comfortable and casual senior living community, with easy access to the surrounding Metrowest area. Residents of Waltham Crossings enjoy chatting with friends in the fireplaced living room, barbecuing among the gardens, or joining in on a game of cards in the Cape Cod room....

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The Village at East Farms

180 Scott Road, Waterbury, CT 06705

Starting at$X,XXX+ monthly
11
11 Photos available
2
2 Floor plans available
9.3
Review Score
40 reviews

The place is gorgeous. My 95 yr old mother in law had a stroke and went from hospital to short term rehab. We were looking for a place for her and your organization suggested the village. We talked several...

Provides: Assisted Living, Memory Care

The Village at East Farms is a cozy country estate situated on a picturesque, 34-acre wooded hilltop. An authentic covered bridge, lavish gardens, and rolling panoramas provide the staging for a nine-hole putting green. At East Farms you will find private walking paths and gazebos that grace...

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The Village At Willow Crossings

25 Cobb Street, Mansfield, MA 02048

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.3
Review Score
44 reviews

I would rate all as a 5 with the exception of a 4 for Quality of care and a 4 for Administration. I definitely recommend this facility and am grateful to have found it through your organization.

Provides: Assisted Living, Memory Care, Independent Living

The Village at Willow Crossings is an active Senior community situated on a 20-acre woodland campus in the heart of Mansfield, MA. Manicured gardens grace the winding drives that travel through the picturesque campus, accented by the white picket fences of the charming cottage neighborhood. The...

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Benchmark at South Farms

645 Saybrook Road, Middletown, CT 06457

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.3
Review Score
42 reviews

We chose The Village at South Farms because the management was very friendly and when we visited, all of the residents were smiling. Staff morale is much higher than other places.

Provides: Assisted Living, Memory Care, Independent Living

The Village at South Farms is a cozy 'country estate' with a panoramic valley view that our residents enjoy from the southern-style veranda overlooking its expansive lawns. Lavish gardens surround the community and provide the setting for shaded outdoor seating and walking areas. A terrace off...

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Benchmark Senior Living at Leominster Crossings

1160 Main Street, Leominster, MA 01453

Starting at$X,XXX+ monthly
10
10 Photos available
2
2 Floor plans available
9.2
Review Score
37 reviews

The facility is modern, clean and has more of a home feeling than caring facility. The staff are great. They care about the folks they are caring for

Provides: Assisted Living, Memory Care

Residents of Leominster Crossings enjoy attractive apartments, comfortable community rooms, a lovely outdoor patio and garden and an ever-changing program of social and fitness activities. 24- Hour assistance is personally tailored to each resident's changing needs and is provided by a caring...

... Read more

Benchmark Senior Living at Plymouth Crossings

157 South Street, Plymouth, MA 02360

Starting at$X,XXX+ monthly
9
9 Photos available
6
6 Floor plans available
9.2
Review Score
32 reviews

We chose Benchmark because of the staff kindness and understanding of his needs. They always encourage him to join in activities and make him feel like a person instead of a patient. My brother is on the...

Provides: Assisted Living, Memory Care

Plymouth Crossings is a lively suburban hideaway, convenient to shops and amenities, and just minutes from historic, artistic, cultural and retail centers. Our community is a place people love to call home whether their favorite activity is catching up with friends, watching a performance or...

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Cabot Park Village

280 Newtonville Avenue, Newton, MA 02460

Starting at$X,XXX+ monthly
18
18 Photos available
5
5 Floor plans available
9.2
Review Score
13 reviews

All fives. Cabot Park has been a game changer for my mom! The Staff and Manager make all the difference! I would be honored to give more feedback on my appreciation of Cabot Park.

Provides: Independent Living

Cabot Park Village offers Seniors an opportunity to live independently, while enjoying a truly carefree lifestyle. Just a short walk from Newtonville Center, Cabot Park Village's location offers residents a wide array of social and cultural activities. Residents enjoy pursuing their interests...

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Benchmark Senior Living at Robbins Brook

10 Devon Drive, Acton, MA 01720

Starting at$X,XXX+ monthly
17
17 Photos available
6
6 Floor plans available
9.2
Review Score
20 reviews

Staff are warm and friendly. Residents make new friends easily. The activities are engaging - something for everyone. The food is really good!

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Robbins Brook in Acton, MA is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to and...

... Read more

Sturges Ridge of Fairfield

448 Mill Plain Rd, Fairfield, CT 06824

Starting at$X,XXX+ monthly
14
14 Photos available
9.2
Review Score
8 reviews

Sturges Ridge is a wonderful community where seniors can enjoy many activities during the day. The dinning room does a great job with many choices for meals and specials to choose from. The staff is always...

Provides: Assisted Living, Memory Care, Independent Living

A first in Fairfield, Sturges Ridge is proud to bring senior living experiences to the neighborhood. Enjoy the company of good friends, take in the beautiful surroundings, pursue your passions, and explore opportunities to inspire you and further enrich your life. Benchmark Senior Living at...

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The Village at Brookfield Common

246A Federal Road, Brookfield, CT 06804

Starting at$X,XXX+ monthly
8
8 Photos available
3
3 Floor plans available
9.2
Review Score
43 reviews

They have treated my sister very well only problem is they don't accept Medicaid and my sister money is running out it's too bad the nice places won't accept people when they don't have any money left.

Provides: Assisted Living, Memory Care, Independent Living

The Village at Brookfield Common is a haven of tradition and elegance nestled within a community of shops, services, and amenities available to meet your every need, with exceptional convenience. The hillside setting affords a panoramic view from the cathedral-ceilinged dining room, English tea...

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Benchmark Senior Living at Nashua Crossings

674 West Hollis Street, Nashua, NH 03062

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
9.2
Review Score
34 reviews

Everyone is welcoming- lots of activities, clean, food ok- nice friendly staff- transition can be tough- they can help you with that! wry nice place!

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Nashua Crossings in Nashua, NH is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to...

... Read more

Benchmark Senior Living at Chelmsford Crossings

199 Chelmsford St, Chelmsford, MA 01824

Starting at$X,XXX+ monthly
15
15 Photos available
3
3 Floor plans available
9.2
Review Score
29 reviews

All good except short staffed. Rugs should be cleaned more often in rooms. [name removed], my mom and sister [name removed] have been residents.

Provides: Assisted Living

Chelmsford Crossings is an award winning community located in the Merrimack Valley with easy access to both Rte. 495 and Rte. 3. We are a full service assisted living residence designed with quality services as well as affordability in mind. We offer a full array of services in a home-like...

... Read more
Viewing 1-25 out of 68 communities

Reviews
for Benchmark Senior Living

8.8
Review Score
2,193 reviews

Review Score

2,193 reviews
8.8

Out of 10


5 star

57%

4 star

29%

3 star

8%

2 star

3%

1 star

6%

A Place for Mom has scored Benchmark Senior Living with 8.8 out of 10 using our proprietary review score based on 476 reviews in the last 2 years. Over all time, Benchmark Senior Living has 2,193 reviews with an average "overall experience" of 4.3 out of 5.

Overall Experience
1,239
620
171
50
113
Date Submitted
110
260
476
Reviewer
92
1,540
531
16
Care Received
712
45
1,426
1181-1200 of 2193 reviews
Sort by

4.5
Anonymous - Family/Friend
Memory Care
October 10, 2016
Verified Review
Needing More Consistency

The care is going a well as it can for my parents. The staff are nice, helpful, and attentive. My only complaint is the lack in consistency. I have asked to separate my parents clothes, there are labels to see. I put a big note on his walker to be in a specific area to avoid falls. These are not always, consistently done. The meals varies, it is good some days and not good on other days.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Toured community
Memory Care
September 20, 2016
Verified Review
We had a good tour of Sunrise!!

This community looked really nice. The staff I met were really nice. This community has a homey feel to it. The community is in good condition and looked clean. This community was a little farther away than the one we chose.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Mary Tilton - Family/Friend
Memory Care
September 3, 2016
Verified Review
Awesome facility

Absolutely love this place. My aunt moved in 3 weeks ago and has been a very difficult resident. All the staff have gone above & beyond to make my aunts transition easier, they are all pleasant to work with. They really do aim to please and make the caregivers life easier as well. The food is excellent. My aunt who is very picky loves their food. This is a truly catered assisted living & the rates are comparable to other facilities.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Joseph Murray - Toured community
Memory Care
August 8, 2016
Verified Review
Professional

My wife is in one of the dementia units. Since she has been there only a few days, this is a first-impression review. I am most impressed with the extent of the staffing and its all around professionalism. They all have in addition an important attention to details.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

3.5


4.5
Glen - Family/Friend
Memory Care
July 23, 2016
Really nice place and very helpful staff

We had an immediate need for our father and were amazed with the response and help from the staff at Kensington. They helped us through every step of the difficult process and did it very quickly to match our needs. The concern about dropping dad off was addressed and went very well. I think we even saw dad smile once or twice! Looking forward to his enhanced future and we are very comfortable with his care and safety. THANK YOU!

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4


4.5
Anonymous - Toured community
Memory Care
July 5, 2016
Verified Review
A nice community!

When I toured this community the staff were very nice. I did not try the food but I saw the menu and it sounded good. The community was clean and I would have chosen it if it was closer.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Family/Friend
Memory Care
July 1, 2016
Verified Review
The Village is an extremely clean community!!!

The administration is awesome. They are always available, helpful and there for the families. The CNA's are good but it is a hard job. The activities director is wonderful. She is very interactive and motivated to to get the residents active. The offer fresh fruit salad daily, great healthy menu choices and the food tastes good. The only con I can say is the restrooms are not quite large enough for residents with electric wheelchairs and they do not have a lot of handicap bars in them.

Cleanliness

4.5

Friendliness

5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Family/Friend
Memory Care
June 20, 2016
A great choice!

My mother has been at this facility for over 6 months. The staff at Greystone Farm is exceptional. My mother feels loved and well cared for. The transition to community living was smooth with the help of a caring staff. Cleanliness is very important to her and she comments always about how well the place is kept. Whenever I ask how things are she remarks that she has nothing to complain about. The grounds are lovely and the many family events are first class and provide fun and quality time. A variety of weekly trips and activities offer stimulation and foster friendships. I highly recommend this place.

Cleanliness

5

Friendliness

5

Care Services

4.5

Activities

5

Value for Cost

4


4.5
Anonymous - Family/Friend
Memory Care
May 23, 2016
Verified Review
I would recommend The Birches!!!

We were not sure how my cousin was going to due during his 2 week respite care stay at The Birches. He enjoyed it so much that he asked if he would be able to come back again. The staff was wonderful every time I visited and I think they enjoyed having him stay there. The food was good and he also ran into some old friends during his stay. The community was well maintained.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Family/Friend
Memory Care
May 12, 2016
Verified Review
Friendly, welcoming staff!

Our experience with Putnam Farm at Danvers has been a very good one, overall! The staff here is friendly, welcoming, and they've really done a great job helping my loved one feel at home! Everyone on the staff knew her by name within a few days, and knew the sorts of extra assistance she would need. The facility itself is well kept and clean, and I really like the way their care program is set up. It's just a very nice place, overall!

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
M.B. - Family/Friend
Memory Care
April 26, 2016
Ridgefield Crossings_an excellent choice

It's a very big adjustment but both my parents are impressed with the staff, happy with the many amenities the community offers, and getting more comfortable over time with this new lifestyle. My siblings and I visited many senior communities in the surrounding area and most of them were impressive but, ultimately, this was an easy call for us. There is a different vibe at Ridgefield Crossings and a greater sense of vitality. Hard to say exactly why, but it probably comes down to a combination of both the residents and the staff.

Cleanliness

4

Friendliness

5

Care Services

4

Activities

4.5

Value for Cost

4


4.5
Anonymous - Family/Friend
Memory Care
April 16, 2016
Warm friendly well kept premium place

The staff from top to bottom couldn't be any nicer and any more friendly. The place is very well kept and bright and will maintained. They tell a good story about all the activities and all the science behind their treatment of various forms of dementia. Perhaps we waited too long to get Mom in there but I haven't really seen anything that unique in terms of activities. I have visited on various times of day and days of the week and mostly I see residents sitting around in the living areas with the TV on. Mom complains of being bored and when I see her she is usually alone in her room. I would l like to see more engagement of the staff with the residents but maybe I just catch it at off times. Don't know.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

4

Value for Cost

4


4.5
Ann Bonavita - Family/Friend
Memory Care
March 30, 2016
Mom is now thriving!

Mom has only been at Benchmark for 1 month; however she is now thriving again. Benchmark was so welcoming and caretaking of not just Mom but our entire family. The genuine level of care and attention that each member of the staff shows is life affirming. It is difficult to judge value when our exposure to the assisted living community is so narrow; however, I can say that the costs were on the lower side of normal for the area. The costs when stacked against the life Mom has now versus living on her own in an apartment with her family visiting nights/weekends and services maxed through the elder services is priceless. I only wish we had done this a year ago.

Cleanliness

5

Friendliness

5

Care Services

4.5

Activities

4.5

Value for Cost

4


4.5
Anonymous - Family/Friend
Assisted Living
March 30, 2016
Verified Review
A Great Find

Chelmsford Crossing is a very caring, pleasant home. We were embraced the first day and I feel my family member is well cared for and looked after. This was a good decision and our family feels very lucky that we found Chelmsford Crossing.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

4

Value for Cost

4


4.5
Richard - Toured community
Memory Care
March 11, 2016
First Appearance seems like a winner

Very helpful and friendly tour. I met with many people and they all seemed to very knowledgable. I made the decision to move Mom from another facility to The Arbors, as this place seems to be better

Cleanliness

5

Friendliness

5

Care Services

3.5

Activities

4

Value for Cost

4


4.5
Gus - Family/Friend
Memory Care
March 4, 2016

the best part of the Village is that my mother connected with some other residents and she is very busy. She has made some folks with whom she likes to doing activities. The people who work there are very nice and supportive. A difficulty that I have is that there are so many people who work with her that I have not yet sorted out who they all are or who the important contact people are.

Cleanliness

5

Friendliness

5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Resident/client
Memory Care
January 25, 2016
Verified Review
Superb

Staff is professional and friendly. They make you feel welcomed and right at home. They went through all the steps with us to make sure the transition went well. We are very lucky and love it here. Other residents are also wonderful.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Daughter - Family/Friend
Memory Care
January 11, 2016
There are always 2 sides.....

My mom has been at Sanctuary Care in Rye, NH since late spring of 2015. I have to say, reading these grossly negative reviews caused me to wonder if there was another facility with the same name as I personally have not experienced any of the things mentioned in these reviews. Prior to Sanctuary Care my mom had a very lengthy hospital stay followed by many weeks in a rehab facility. I know only all too well what incompetent, poorly run facilities are all about. My mom and I lived that nightmare and the experience literally almost took my mom’s life. So I feel a responsibility to share our experience with Sanctuary Care so anyone looking for a place for their loved one will have information from a more positive perspective to help make the best decision they can for their loved one. Whenever I have had questions or concerns (and they have been few and far between) I have requested a face to face meeting with the Director and have always received a timely response with suggestions about appointment times and have always been able to meet within a day or 2 of my request. I am well aware of staffing challenges too, but after speaking with the Director I am also aware of how diligently they are working to hire and retain additional good people. I have been associated with the health care industry for over 20 years in the Seacoast area and Sanctuary Care is not an anomaly with regard to staffing. It’s difficult at best. My mom is well taken care of, happy and treated with respect. I visit at all different times of the day and night and have never felt that my mom is neglected or not safe. I inquired…..Sanctuary Care meets and in many cases, exceeds state and federal safety and health standards. I am my mom’s only advocate, her only voice and if I felt that she was in a place as described in these reviews….I would not hesitate for one minute to find another more suitable facility. I looked at many places over the course of several months and they all had their pros and cons. But Sanctuary Care is where my mom belongs. I knew it the moment I arrived to check it out. I do agree there were some hiccups during the transition this past summer and I heard the rumors, but I chose to sit down and talk with the Director and hear both sides of the stories and draw my own conclusions. I can’t speak for any other families, but I can tell you how heartwarming it is to see my mom part of a caring community where everyone knows her name (and she’s the quiet type). Finding Sanctuary Care allowed me to fulfill a promise I made to my mom some time ago when we realized with great sadness, that dementia/Alzheimer’s were going to be a part of her aging journey…. that she would be well cared for, safe and treated with the dignity that she so deserves.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Family/Friend
Memory Care
December 18, 2015
Verified Review
Spotless

The rooms in this facility are very nice and pretty spacious. They do have quite a few amenities here which is great. The staff is just a delight to work with and they are always helpful. The place is always spotless.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.5
Anonymous - Family/Friend
Memory Care
December 3, 2015
Verified Review
Excellent care

The staff here is so friendly and caring. They are really great about communicating with the Family. The facility is bright, spacious and clean and it is inviting when you walk in. The level of care here for those who need care is excellent.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


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