Benchmark Senior Living

We chose this community because the way they priced their services. For example, the time they help my mom get dressed, take a shower, etc is not in the cost. We also liked the setting of the community, they specialize in assisted living and they know how to do it right. The room sizes are a little on the small size, but the are adequate. The food is excellent, there is a lot of variety, it is nutritious, and they give adequate portions but still let you indulge. My favorite part about the community would be the people, treatment, and communication from the staff members. COVID has been a good test to see how great the community really is. I would absolutely recommend Ashland Farm at North Andover.

We chose this community because it had a good physical building layout, and my mom is mostly blind. Also the staff was very approachable and friendly from the management all the way down. The room sizes were adequate. The food was good, my mom preferred it over the other place she was at. Our favorite part about the community is how involved all of the staff are with the residents and how kind they and responsive they are with requests.

The community is usually very clean. The staff is also usually very friendly. We have had no concerns or complaints at all. They have been very careful during the Covid-19 pandemic and we have been very pleased with their response. It is expensive, however we do think Benchmark Senior Living At Nashua Crossings is a good value for the price. We are very grateful that my mother can reside here.

Finding a new home for my grandma was a really difficult choice. Chesnut Park proved to be a great one. My grandma and my family and I had a positive experience there. The staff is friendly, positive, encouraging and patient with visitors and residents. I couldn't believe how calm they stayed with my grandma and her fellow residents, despite some difficult tasks and moods. She was greeted by name constantly as she moved down the halls, which I know meant a lot to her. They were responsive and respectful of my families requests and needs for my gram. They work hard to provide appropriate activity for the residents, keeping them moving and socializing to the best of their abilities. Whenever I visited I had to hunt her down! I might find her at: the afternoon movie, a discussion group, music therapy, snack time, sitting outside or getting her nails done. Then, even at the end when my gram passed, the staff was SO lovely. The managers met us at the door, expressed condolences, offering hugs and kind words. They had cleaned her room up, carefully arranged her so she looked as though she was sleeping peacefully (sounds weird but in the moment but that means a lot) and put out extra tissues, water, and chairs. They even asked if there was any staff she would've wanted to attend the services. It was such a touching gesture, for some who would otherwise not have many at a service I'm sure it would be especially meaningful. Overall, Chesnut Park provided a great experience for us during a difficult time, thank you.

Finding a new home for my grandma was a really difficult choice. Chesnut Park proved to be a great one. My grandma and my family and I had a positive experience there. The staff is friendly, positive, encouraging and patient with visitors and residents. I couldn't believe how calm they stayed with my grandma and her fellow residents, despite some difficult tasks and moods. She was greeted by name constantly as she moved down the halls, which I know meant a lot to her. They were responsive and respectful of my families requests and needs for my gram. They work hard to provide appropriate activity for the residents, keeping them moving and socializing to the best of their abilities. Whenever I visited I had to hunt her down! I might find her at: the afternoon movie, a discussion group, music therapy, snack time, sitting outside or getting her nails done. Then, even at the end when my gram passed, the staff was SO lovely. The managers met us at the door, expressed condolences, offering hugs and kind words. They had cleaned her room up, carefully arranged her so she looked as though she was sleeping peacefully (sounds weird but in the moment but that means a lot) and put out extra tissues, water, and chairs. They even asked if there was any staff she would've wanted to attend the services. It was such a touching gesture, for some who would otherwise not have many at a service I'm sure it would be especially meaningful. Overall, Chesnut Park provided a great experience for us during a difficult time, thank you.

The community is pretty clean. The staff is friendly. Like with any community, it can take some time for the staff to attend to my loved one's needs. We do think the food is pretty good here. We do feel like River Ridge At Avon is a good value for the price.

We are very pleased with The Village. The staff is very attentive and they have had no cases of the Covid-19 virus because they are so proactive. The food is fantastic and the chef is incredible. The community itself is immaculate and they are vacuuming and cleaning every single day. The staff is phenomenal and go out of their way with us and the residents. It is very expensive, however knowing mother is safe and happy is invaluable.

As a registered nurse, I have never seen care like they have given there. Every person I have come across here is caring, compassionate, and kind. The staff is so exceptional and they have really gone out of their way to communicate with us about our loved one's care. You really get the feeling they care. The food could be better. I don't think they have enough activities available. They do have a lot of activities available, should the residents choose to participate. I think given how much we are paying, the value is up to par for the care they are giving. I highly recommend the memory care area at Whisper Woods!

I would give the staff a 10 if I could! They do more than just take residents. The overall concern for the residents is great and they are clearly personally invested in the well being of each of them. They did have activities available, although my mother didn't often participate. The food is good and they have a good variety and the menu they offer the residents is image based. They always had fresh fruit and desert as well! Benchmark suited the needs of my mother and for that, it was worth the value. They are wonderful; they didn't just do their job, they cared!

The community was always very nicely taken care of. The staff was exceptionally friendly. They know everyone's name and very helpful and caring. The care for my mother has been excellent. They have been very accommodating and they clearly go out of their way to care for the residents. The nursing staff and the director is excellent! The food is great and I personally don't mind eating there at all. During the Covid-19 pandemic, they have been delivering the residents' three meals a day to their rooms.

The community is very clean. The dinning room staff is very congenial to my sister and are very friendly with her and she has commented on this several times. The times I was able to visit it was very pleasant and I thought my sister was being well taken care of. The food was very good and the portions are a bit smaller, which my sister likes. She also likes that you can go back for more but it wasn't too much all at once. They are also very accommodating with the resident's preferences in terms of the food. The activities were also great and they had good variety. I was impressed with what they offered. When we toured, the tour itself was wonderful and we were treated to lunch. They were very accommodating and they even followed up with my sister and kept in touch with her. They visited at her home and made sure she was comfortable with moving and eventually, she decided she was ready to move.

The community was always clean. The staff tries to keep the residents engaged and are very friendly. They also have good communication with the families when they need. My family member is a little reluctant to receive help, but the staff is very accommodating and with always be willing to talk with us and address any of our concerns. My family member complains about the food, so we think it could be a little better. They do have activities available for the residents.

My Mom was a resident of Ridgefield Crossings for the past 8 years, about 4 years on the traditional side and 4 years in Harbor, the memory care unit. Since I needed to fly to visit her, I would stay a week, about 4 times a year, spending most of the day shadowing her, participating in activities with her, helping when I could. I really got to see her daily life. The associates were wonderful. They were caring, compassionate and competent. I had many discussions with them over my Mom's changing abilities and health. They were truly on top of her condition. Mom grew to love her aides. Mom had several different apartments over the years and they were all well kept and suited her needs at that time. The activities were well planned and reflected consideration of her abilities. There was always music, particularly live performances, several times a week. When Mom turned 100 years old last fall, we had a lovely party for her at the facility with the help of the personnel at Ridgefield. With the lockdown for Covid-19, I totally appreciated the virtual visits which the associates made sure happened. Ridgefield Crossings is a first rate establishment. My Mom was well cared for up until the end of her days (natural causes) and I would highly recommend this facility.

The community is very clean and very well presented. The staff is really fantastic. Especially during the Covid-19 pandemic, they have been very communicative and have reached out personally several times to give us updates. The personal contact is great here, because my father came in right at the beginning of the community lock down, the staff has done a good job of checking in with him and going the extra mile to make sure he is comfortable. In terms of activities, most have been stopped due to the virus, however they have had some limited options available for the residents outdoors. They have really gone the extra mile for both my farther and us as the family.

My father needs extra care and there is always someone that is there helping him. They have been very good. Even during the Covid-19 pandemic, they have been terrific. The activities director is the best staff member there. She does so many things besides activities, its unbelievable. She really goes above and beyond. Definitely a good value for the care, we are glad we chose Ashland Farm.

The community is very clean and well kept and well taken care of. They couldn't be nicer! They are courteous, on top of things, and they take care of people. We have been very happy with Greystone Farm. We do wish, however, that they were easier to reach on the phone. If we are able to get through and leave a message, it can be a while before we get a response. This only happens about 50% of the time, however.

The way they have handled the situation with the Covid-19 pandemic, and their overall program and staff are great. It's a very clean community. The staff in general are friendly, helpful, and courteous. They are proactive with their communication as well. They just started offering actives again, and my mother is just now starting to participate again. The Arbors is a good value.

The community was clean. We didn't have any issues in this regard, in fact we were quite pleased. The cleaning staff was very sweet as well. The care giving staff often went above and beyond with the care of my mother. They would do whatever they could for her. They were very good with communicating with us about my mothers care as well. Both the nursing director and the executive directors were great. They would immediately address any of our concerns, including a concern regarding price at the very beginning before my mother moved in. We were so glad we chose this community for her, she seemed at home here. The activities were good, although my mother didn't often participate. They would have someone come once a week and play music and sing with the residents, which my mother loved. When my mother did pass away, they were very accommodating. We would definitely recommend Benchmark at Shrewsbury Crossing.

They do a great job keeping the hallways and common spaces clean, however in the individual apartments, the cleaning could be better. All the staff know everyone's name and because of the Covid-19 pandemic, the community is on lock down, however they still allow us to go outside, which is wonderful. Right now there are limited activities available, but they bring around a cart with things to do. They do a pretty good job here. On the expensive side, Benchmark does a good job with using the money to put back into the residents and their stays.

Mom has been living at RX since January 2016. She now calls it "Home". A first class facility run in an extremely professional and caring manor. From the top down there is a culture of cleanliness, disciplined care, organization and a focus on the resident. The staff is uniformly caring, compassionate & cooperative. The leadership communicates with the residents & their families rigorously and in a manner that instills confidence. Their performance during the COVID crisis was aggressive, disciplined and always on point. All First class!