Benchmark Senior Living

My mom moved into the Village of East Farms a little over 4 years ago and I was bracing myself for her complaining that it’s not her home and bad food but I figured in time she would settle in but I was wrong. The entire staff was so welcoming and courteous she felt at home almost immediately. They got her out of her room and introduced her to people who were new there too and who have been there awhile. And 4 plus years later the staff still treats her with dignity and respect. After that amount of time I’m still impressed how they all know her and what she likes to eat. All of the staff has been very helpful to me as needed. If anyone is looking for an assisted living facility I highly recommend The Village at East Farms.

I would tell others that if you have a deep enough checkbook send your loved one here. They all care about what they do. The Director of Care will come with tea for my loved one and allow them to choose which cup. She then sits and visits with my loved one.

We would recommend this community to others, they treat them all like individuals and really get to know each and everyone of the residents.

My mom is happy here. The communication with the staff has been good, with updates of my loved one. The staff is always willing to take my call. The community is having activities and my mom enjoys them. She is up all day participating in them.

The staff is available for questions and they are quick to respond. The communication is very good and I feel comfortable asking questions to the staff. I would recommend this community to others

The community is new so it is very nice and clean. The rooms are really nice and decorated very nice. I would recommend this community to others

As a worker in the field of dementia care in homes, hospice, and facilities, I highly recommend the Arbors of Bedford. My friends have placed their loved ones there with great satisfaction of care. Anyone with loved ones in care facilities should always be involved in the life of those in residential care - it’s best for everyone involved. Those taking complaints to the internet cause all to wonder why did people keep themselves or their loved one there if they perceived in their minds difficult issues? The Arbors is a part of Benchmark now, where accountability, excellence, and ever seeking improvements is the standard and culture.

The activities they have at the community are excellent, and we absolutely would recommend this community to others.

It is a great place. They seem to really care for my loved one. They are allowing me to get my loved to appointments. It is a bit expensive, and due to this I will be moving my loved one to a new community.

The care services that they provided were excellent, the staff members were friendly and always kept us well informed. I would recommend this community to others.

Our mother has been living at River Ridge for a year and a half and we have been very pleased with her experience. She had only been there 9 months before covid restrictions were put into place. River Ridge has done an amazing job putting safety measures in place for the residents and staff. As frustrating it is not to be able to see mom when they are in lockdown, the knowledge that they are keeping her safe outweighs the frustration. The staff is very attentive which is so appreciated. Our mothers medications have always been brought to her in a timely manner. The staff works diligently to try to make things interesting for the residents in this strange time. Mom says the food is good and varied. The building is very well kept. The rooms are very nice and the weekly cleaning is a very nice plus!(as well as laundry!!) It’s easier to reflect on pre-covid as there were many more activities available for the residents, trips to restaurants or museums, the Bistro in the lobby, daily ice cream socials and happy hour, movies etc. Hopefully this will be back sooner rather than later but in the meantime they are doing a great job and working their hardest to make River Ridge a great place to live! They are succeeding!

My mother is a current resident of River Ridge. Anyone who knows me will tell you that I am extremely hard to please but I can genuinely say that I am extremely pleased with our experiences thus far at River Ridge. The staff is amazing, thoughtful and caring. My mother is gluten-free and on her move in day she was greeted with a Welcome Basket full of gluten-free treats that I know the Executive Director went out and bought herself. My mother moved in to River Ridge during Covid so it is hard to say what the activities will be like once Covid is a thing of the past, but I've got to tell you that the daily ice cream delivery to my mom's apartment is a great treat. I strongly recommend River Ridge....trust me if it's good enough for my mom (and my high standards) it will be great for your loved one!!!

We chose The Atrium at Drum Hill because we got a call from them and it sounded like a good program. I was taking him here for 6 months and then COVID hit so they stopped the services. It was a good program for us at the time.

We chose Orchard Valley because they were one of the only facilities we could find that took her level of care. Most places said if she was not somewhat ambulatory they would not be able to take her. The room sizes here are average, she is in a studio. It is an older building so the doorways into the bathrooms aren't meant for people with wheelchairs. I would recommend the facility.

The staff is extremely friendly and did the best they could during covid. They treated my aunt with kindness and respect and that was important to us. I would recommend this community to others.

Hello, My mom, [name removed], enjoyed her time at Ashland Farm in North Andover before her passing in November this year. She received exceptional care, and enjoyed her first apartment very much. The staff is very professional and caring and treated her like a family member. I am so grateful for the care that she received there and most especially her most recent time spent in Harbor.

Mom has been at Carriage Green for three years and she is very happy. The staff is so friendly and warm and truly cares about their residents. The community is very cozy and always clean. The residents eat their meals in the dining room that looks into the courtyard. They have many activities including games, crafts, daily social hours, music, movies, etc. I live in another state and the staff always keeps me informed as to what is happening in the Community. I feel so confident that my Mom is being well taken care of. When we visit, we are always welcomed with friendly faces and they all feel like family! I highly recommend Carriage Green to care for your loved ones! With COVID, it has been a very difficult year for nursing homes and assisted living communities. The Carriage Green Team has followed all state protocols and has gone out of their way to keep our loved ones safe and healthy!

I would totally recommend this community to others. This is a true community, and is a smaller community. All the staff know the residents and families. The activities and the atmosphere is upbeat. My loved one is happier than she has been in her whole life. The Falls was able to assist with the transition of our loved one into the community. They have been a resource to us with any questions.

When dad died mom wanted to leave Florida and go back home to CT. I started calling assisted living facilities. The Village gave my husband and me the time and day we requested. When we got to the facility we were screened and then [name removed] came to greet us. [name removed] is very upbeat and obviously likes what she does and where she does it. I had a question sheet and [name removed] took her time answering all of them and giving us further information about South Farms. We were then given a tour of the facility. I was impressed, but this was our first stop of three. After touring the other facility I wrote an email to The Village with some comparisons I had. The Village got back to me immediately and addressed those concerns. Before making a decision I emailed The Village again with more questions. Again they got back to me very quickly with the answers. Mom has now decided to become a resident at South Farms and I continue to have questions and they continue to answer them in a very timely manner! [name removed] likes what she does and is enthusiastic about promoting South Farms but she has never been pushy. The Village continues to help us navigate mom’s journey to residency. I’m expecting The Village will continue to help us make a new home for mom and will make her feel welcome Everyone at South Farms that we met on our tour was pleasant and welcoming

When looking for an assisted living for our dad it was important to us that we find the right “fit”. He was widowed for nearly two years and was starting to need more support than we were able to provide. The decision was not an easy one and we toured numerous communities. We immediately felt at home at Benchmark. The staff were welcoming and kind and the lunch we shared with him was delicious. Our dad made friends and participated in many activities. He invited friends to come and visit in his new home. We were all delighted with our decision. We had no idea what March 2020 would bring so we were grateful that Benchmark communicated the health requirements required for Covid 19. We were blessed that they kept the residents safe and healthy. They followed safety protocols and were always available for a call or email with questions or concerns. Highly recommend Benchmark at Split Rock.