Aviva Senior Living

I picked this community because I had other family living there.Their meals are not up to par considering we are paying almost 5,000 a month. Sandwiches for supper 2 times a week and no choices...not fair if you don't like fish you are out of luck. They don't clean his apartment twice a week as stated. And they do not switch contaminated gloves unless I am there watching them several times a week during food service.

I toured with AVIVA Maybelle Carter and it was a huge disappointment. Granted, they said that they were about to do an expensive renovation, but I found the place to be very depressing and offered very little natural light.

Make sure what they tell you is true. We were told our loved one would have a furnished room - it was not furnished. We were told they would help us find a Medicaid bed when the time came, and they are not helping with that. They raised his rent $1000 within the first month, with no warning or explanation. They wait until his medicine is gone before they call us to refill it. Those are my main complaints. I don't know who their marketing person is, but I called to get information from them for the Medicaid transfer, and they told me that the nursing home we're moving him to does not take Medicaid, when in fact it does. So I'm not sure why they're telling me that this other facility doesn't take Medicaid when that facility has let me know themselves that they do take Medicaid.

Unless you're able to advocate on a daily basis, I wouldn't leave a loved one there without checking in on them. I constantly have to follow up with the staff. Please use this place as a last resort. I would give the food a zero if I could. My loved one got a grilled cheese sandwich with no cheese one night. I think they keep their prices down to get people in there, but the service is very poor.

I would want others to know that you need to be an advocate for your loved one who is in this facility. They struggled with getting my mother the correct medications and we had to make sure she was receiving them. We had to keep on top of things most of them time, so just make sire you are paying attention. At this time, I would not recommend.

I've been told by a resident that the office staff has not accepted rent checks for months. Also, transportation services are curtailed.

This is a great community for the most part. I toured it with my mother. Our tour went well, but I soon found out that my mother went back with a friend. She had written a check for them, but with myself being the power of attorney for her. They should had never taken a check from a person with dementia. It was upsetting because they would not refund the money.

Our loved one enjoyed their stay at Maybelle Carter Senior Adult Care. Our loved one enjoyed the variety of activities offered like bingo, going out for ice cream, church service, and other social events. Our loved one already had friends at Maybelle Carter. They offer a nice variety of options at meals and the food is good. Most of the staff are wonderful, and our loved one would have liked to stay there long term. Our loved one decided not to stay because of the lack of respect of privacy and on several occasions miscommunication from [Removed], a member of the staff.

With the dramatic turnover in executive staff and directors of Memory Care from Jul, 2013 through April , 2014, the quality of care for Alzheimer's residents suffered. Rarely were there any activities to engage them. In my mother's case, and by their own admission, the staff permitted my mother to lie in bed up to 20 hrs a day. Often the staff would sit around and chat with one another during mealtimes instead of helping to feed those who could not do so for themselves. I was appalled. In another instance, I helped with a party for the residents, and the staff kitchen in Memory Care was so dirty, I had to clean the counters and some flatware first. I moved my mother to another facility.

We did not have a good experience with this community at all. It really was a horrific situation, they were doing absolutely nothing with my loved one. She'd get up for a meal, and then just walk back to her room and get into bed with her clothes on and sleep for 20 hours. They didn't have any sort of activities for their memory care patients at all. The aides and LPNs were doing their best, but they were so understaffed and had so much employee turnover. They transitioned to new ownership during our stay, which caused us all sorts of difficulties with billing, we received incorrect bills for months in a row. I really would not recommend this place at all.

Ms wortketter is a very gracious and friendly hostess, but we found the facility to be too bland in overall appeal for bro Ray's tastes and needs.

Way too depressing. Studio Apt $3100. No kitchen. $500 initial fee.

[name removed] is extremely rude and I would NEVER send anyone I love and care about to them if they speak to people inquiring with a nasty and disrespectful attitude. Very disgusted and disappointed. If I could give 0 stars for friendliness and staff I would. Will be looking elsewhere and definitely steer everyone away from this location.

The maintenance staff is incompetent and the facility is understaffed. My mom waited 45 minutes naked and wet on the floor after ringing for help. She developed pneumonia having just been released from the hospital with pneumonia. Her threshold remained a trip hazard until her PT raised an issue and it was fixed 3 days before she left, 25 days after moving in. She frequently went without food because of how they serve it. The hold bars in the showers and bathrooms are not ADA compliant and there are illegal outlets too close to sinks. It's an accident waiting to happen. I just hope no one else gets hurt. Oh, and they destroyed her wheelchair and didn't take accountability for it and then put her in a wheelchair that was too small for her further complicating the pneumonia. She ended up back in the hospital.

Overpriced Don't deliver on promises. Exec Director is FAKE, loud and obnoxious. Seems to only be concerned about money. Not caring at all. Good thing Caregivers are very caring, run by a wonderful, caring Resident Director, [name removed] and assistant RN. Had a chance to view memory care, run my a nice man, can't remember his name. Food was great and is now borderline disgusting. We moved mom out and she has since passed.

The administrators are unacceptable. The director chooses friends over qualified employees. Always short staffed and the residents are suffering because of it. If you're looking for quality care go elsewhere. A very high turnover rate with employees.

The front desk staff are very rude and condescending. They make promises, such as, she would have a refrigerator in her room when she moved in. It's been three months and she still doesn't have one. The food that's being served is not identifiable and served cold most times. When you interact with the person at the front desk when I mention my sister's name they roll their eyes and suck their tongues as if there was a problem. When I asked if there was a problem I was told no there's no problem. All of this and she still doesn't have a key to her room. She has to ask someone to give her access to the room she pays [fee removed] a month.

We moved our loved one in about 11 months ago. We really liked the options & management. [date removed], New Facility director took over & nothing has gone right. Staff is quitting, or they let wonderful nurses resign due to bad management. That all aside in the 11 months my loved one has lived there the price has changed 3 times! Effective [date removed] they are making all the residents take an assisted living package for $[removed]more a month! My loved one receives no cares from staff except what is provided with light housekeeping, laundry & meals. They don't have the staff to provide "cares" for all the residents. With this price increase we will be paying $[removed] a month for a 1 bedroom apartment!! That's $[removed]in 1 year! Plus, the activities director treats the independent & assisted living residents like children some of the activities are very undignified. Playing with Legos & tinker toys is not something my 85 year old loved one would like to do. We are moving our loved one.

The staff is never around, especially the front desk attendant. The lights are always off behind the desk. Their work days always end at 2:30 or 3:30pm. All of the employees are new even the Exec. Director is fairly new. I was promised many things when signing up but received very little. It is like pulling teeth! I do like the CNA's they are sweet and compassionate. That is the only good thing about this place. This place has lots of room for improvement. I hope they don't let me down.

We loved Atria Hamilton Heights! It's an older Historic building that is more to Moms' liking. Nice big one bedroom apartment. I think Mom will really like this one!