Aviva Senior Living

We are very disappointed that most of the impressions that this property provided us are not being brought put through. We were told that they have transportation which they do but it is during certain hours and the staff highly suggests that you have to work around their bus drivers schedule and the operating times of the bus. Some of the staff seems to be insensitive towards my mother's situation they tend to be rude and not very accommodating. She finds it very difficult to communicate with the staff because some of them do not speak English very well. My mother hates the food here nothing is good. However, she loves her apartment it is setup wonderfully for her age group and is handicapped accessible. I think the owner should be a better job at assessing the potential resident before accepting them because in my mother's case I think her care needs are too much for the staff to handle.

I toured this community awhile ago and remember that everything seemed very dark. It wasn't a good impression.

The food as I understand is not very good. I hear my aunt is eating peanut butter and jelly sandwiches or corn dogs. The facility itself is a little dated and could use an update. We were told they provide transportation to doctor appointments as long as it was scheduled. Now I am told only for Tuesday and it is mostly for the independent residents. She likes that they don't nag her and let her be independent. It is working and she is much happier now.

The community is overall a nice place, it is very clean, my mother-in-law has a private room with a living space and bathroom. The staff are not quite understanding the needs, it has been mention residents are starting their day at 4 am. The community provide activities like going to church and the food is good. The care provided is good but the staff failed to mention there are extra cost for medications and not properly basing my mothers needs for the billing. I would recommend the community if you make sure they are upfront with cost.

We toured this community while looking into senior living options for a loved one. The Glendale seemed like a nice place, I've heard good things about it and from what I saw during my tour the residents are active and friendly. However, the facility itself is on the older side. I didn't think it would be the best fit for my loved one, but it seemed like it would be a good place for someone looking for a more social environment.

Really nice facility. Their AL community is a little too controlling for our parents needs. Very strict & a little overly religious theme. Good place for someone wanting a lot of structure & control.

Nice, friendly, clean. Director is very hands on and creative.

This probably isn't a fair review. My sister only lasted there three days. She was so depressed and didn't fit in that a close family friend offered to take her in, with the help of hospice. She had just survived a hospice center and we were trying to keep her improving. The staff was exceptionally friendly and helpful, but the other residents were too depressing. She was so much more advanced than the other residents were that we were afraid she would regress. Unfortunately, my first impression of this place was correct: depressing.

My loved one was not here long, due to a few issues, but from what we saw during her short stay they do a good job with the care overall. The staff are friendly, they keep the place clean, and the care they provide is good. The issue we had was that we did not know that the memory care patients were mixed in with the assisted living residents, and having residents with such severe care needs in close proximity was just too big a shock for a woman who had been living in her own home for so long. We also had an issue where although she gave a month notice when she decided to move out, they claimed she did not and tried to charge her for an extra month. It took 4 months of fighting it, even with the some of the staff arguing on our side, to get that charge refunded.

Nicely decorated. Terry Mack left in December. Sherry is the new contact. Memory care is not right fit right now but they would help move from assiststed to memory care when needed. Total of 82 rooms; so memory care

I am seeking Assisted Living care for a family member, and we just had a tour at Emeritus in Canton, Ohio. The facility is very nice and I can tell the residents are treated to a lot of activities. The accommodations are also nice, and it helps that all of the rooms can be personalized to make it into your loved ones new home. However, I must say that our tour seemed a lot like buying a car. I forget the exact title of the representative we worked worth, but I will refer to this individual as our "tour guide." After seeing a few rooms, our tour guide mentioned putting a deposit down several times, which was awkward. I was also asked to sign a waiver to allow my family member's medical records to be released to the on-staff nurse so she could review the level of care that is needed, to which I politely refused. The room price negotiation also came into play, which again, was awkward. We simply wanted a tour and some information. We are planning to see a total of 8 places before we make a final decision. We want to make the best decision we can for our family member, but Emeritus gave me the feeling that we needed to sign on the dotted line right away. Our tour guide wanted to follow-up with me the very next morning, and I explained we had a few people we needed to talk with, so I did not want to be contacted until the following Monday. However, the very next morning I received a phone call from the Director thanking us for taking the tour. Everything here seems a little forced. None of the other places we've toured so far have been this "sales-focused" and I would go as far as saying "desperate." I am now a little bit hesitant to even consider this place. If my wishes were not honored regarding the phone call situation, it doesn't give me high hopes that my loved-ones wishes will be honored either. It's also somewhat alarming that there is no wait-list at Emeritus, where as other facilities are booked. I say all of this from a touring perspective. In no way does my tour reflect the quality of care and overall operations of the home. Just be prepared to feel like you're buying a car when you just want to look around.

We looked at this place. I thought it just looked a little big dark. It wasn't inviting.

When you walk in you immediately walk into their living space where they hang out and watch tv and the room was literally filled with peopel. Then there's this octagonal room and off of that there were 4 seperate wing, the set up was very confusing. I would see how people there would get confused as to where their room was. They had some staff there that appeared very questionable. Some had no teeth, they were unkempt, no friendly smiles and there was an older. They told me it would be much nicer about they did renovations, but the staff is very important to me

Again, Care Plan formula vague if requiring assistance- Only activity observed was Bingo- Continuing care- ?they try to locate a SNF for placement

loved the balconies & patios. lots of appeal. negative... no handicapped toilets.

smoke ok. pets ok.

Meals planned, extensive care facility.

Our family had an in person tour and when my brother and I went it was a great experience, but the second time around when we took our mother it was horrible, we thought they would really take to her and they did not it was a world of difference

When I toured this community it was an Emeritus. I just was not impressed that it was two different floors and they had an elevator but my loved one needed extra assistance. With dementia operating an elevator… you’re lucky if you can operate a door. The community didn’t smell all that great. just wasn’t a nice community. The one side of the building had a view of office buildings. It was kind of like a used car lot with them trying to bargain

To be fair -- my evaluation is low in many critical areas based on my mother's experience & my interaction with staff based on her care needs being ignored. The facility is beautiful; I met people who had lived there for 2-4 years & were very satisfied with it. My assessment is that it was not a good placement for mom. In their initial evaluation of mom's condition, I asked if they were able to care for a person who could not do anything for herself physically. They assured me they had patients in worse condition. However Mom had to wait hours after calling for help; the aides (sweet gals) did not know how to move someone who could not stand on her own. She did not get a shower during the month she was there, because the aides did not know how to help her. In trying to move her, they reinjured her leg. She had to be transported to the hospital twice because of developing wounds & sepsis. When I discovered her infection (I could smell it from the hallway), they said oh maybe that's why there was blood on her sheets. They had to change sheets too many times so that the morning I'm referring to, mom was lying on a plastic coated mattress. The antibiotic treatment to treat the sepsis at the hospital was such that she developed fluid in her lungs, & congestive heart failure. Only the grace of God brought her through. I do think the facility is a very nice community for those who don't need nursing care. It is unfortunate they didn't realize their limitations in providing the kind of care my mom needed. My evaluation would have been much better had mom only needed an assisted living community. We loved the dining experience there- food was very tasty, the dining area was cheery, bright, & lovely view looking out the many windows. There were a variety of daily activities for those who were well enough to participate. They need to be realistic in identifying those persons who will benefit from living at Aviva Hills & be honest in knowing those they can help & those they are not equipped to help.