Atria

Atria provided a safe and caring place. My sister did not understand the amount need to just "buy in" to the ALF. Marketing could have been clearer. Nevertheless this was the best place for her. Having your staff put up anything on the walls and allowing to personalize the rooms gave her a sense of her home as her husband would not allow her to come home.

The activities and family oriented staff. Also the on-site medical staff is top-notch!!!

Wonderful to have the availability of golf carts driven by friendly staff to take residents to/from dining hall, activity center, and residences throughout the year. Wait staff at dining hall friendly and helpful. Activity staff friendly, patient

Staff very friendly and kind. Pricing, and apartment size stuck out over other places.

5 for all the above!! Atria west 86 is exceptional. Any problems are addressed immediately. Super friendly and accommodating. Nursing staff is fantastic as well as all the other staff.

My 94 year old mom had lived alone in a large apartment for more than 12 years. We tried to reason with her and talk her into assisted living for both her well being and our peace of mind about what was surely best for her. My brother works in the field of "Elder Care" and an associate of his recommended Atria to us for mom. My brother and sister in law told me that whatever I saw and decided on, they backed me up 100%. My wife and I went to Atria for a visit with [name removed] who gave us a tour and introduced us to several of her colleagues patiently answered all of our questions. We signed mom up on the spot. The residents were exceptionally friendly and happy and we know right there and then that we had found just the right place for our mom. At first she was angry with us that we didn't discuss this major with her, but I knew without a doubt that once she settled in she'd tell me "I wish I had made this move years ago. I love everything about Atria! Thanks!

First, from the minute, we walked in we talked about a plan, and everything Greg mentioned came to fruition. Our main concern was that our mom would put up a battle to go back to her home, which proved to be unsafe for her at this stage in her life. After 2 to 3 months, she stopped talking about wanting to go home, which was typical [name removed] said. I’m happy to say many months later, my mom now calls Atria “home”! Can’t say enough about staff, they have been delightful and [name removed]has been super helpful on many occasions. [name removed]l has an excellent staff and runs a beautiful facility. My sister and I are at peace!

My mom has so changed!! She was so sad for a while. Now she is a social butterfly. She couldn't walk, eat, or even breathe comfortably. Now she eats complete meals, walks comfortably at least a mile, and her breathing is normal. She walks around with a smile on her face!!

While she was there she fell in her bathroom and hit her head. They found her on the bathroom floor and called us to tell us what happened and that they were sending her to the hospital to get checked out. They communicated in a timely manner what happened.

The staff her meet with my son and he was very satisfied with the staff and moved my wife and myself in after I got out of the hospital after 41 days and couldn't walk. I'm now very able and I can tell you the residents look at this facility as it their home and the staff treats us as we are their family.

quite honestly, from our point of view as caregivers, all of the above would receive a 5 except for the food (in our mom's opinion) and the value (a little pricey, but certainly not a deal breaker) the facility is very bright and clean, the staff very, very kind and respectful. The administrative staff has undergone a few changes recently but the transition has seemed to be seamless. Activities are varied and appropriate. Overall, we have been very pleased and would highly recommend, especially since the Irvine area has pretty much anything that might be needed, plenty of shopping, restaurants etc. and a huge availability of doctors, dentists, optometrists very close by. Also, a really good pharmacy walking distance from the facility.

I think that the staff is very interested in offering activities that are worthwhile to residents. There are interesting trips around us that are taken.

The staff at Atria Kew Gardens are very friendly. The room sizes/amenities offered for residents are decent for the market. It's New York City.

I am so happy I chose Atria for our loved one. It checks all the boxes you would want when moving into an assisted living or memory care facility. From the moment I walked through the front doors I knew this was the place for us.

I really like Atria CC, it’s a very clean and well appointed facility; it’s warm and welcoming. The team that showed us around and did the evaluations on my mother and her partner, and got all the paperwork in order, they could not have been friendlier or more efficient. There are facilities that we visited that might be more appropriate for younger more vibrant seniors, but it is perfect for my 87 year old mother who has Parkinson's and glaucoma, and her partner who is turning 80 this year and is diabetic, neither one of them are very active anymore; they have everything they need available to them at Atria CC. They seem happy there, at least my mom does, her partner thinks he doesn't need to be there and doesn't consider it "home" and wants to go back to their old apartment, but that isn't going to happen; there is no way he'd be able to manage, especially without Mom, there alone. He is the one I fear will be needing assistance in the future, medication management and possibly memory care, but all that is available to them at Atria lessening the worry and/or burden on Mom. The ease and convenience of three meals a day and a bistro, all food is covered with their monthly fee, and the happy hour and free drinks in the evening, and three movies a day, these are a few of the things that are big pluses from Mom and her partner. They have figured out the ride service, with advance notice Atria will take them to appointments and pick them up again, and they are easily able to keep their car in the underground garage. And the location... Mom makes it a point to stroll out to Logan Square and the Parkway every day, weather permitting, it’s beautiful. Atria CC is a bit pricier than some of the other facilities we looked at but considering the location, and Mom and her partner were really happy to find an option in the city, it’s understandable. And it doesn't have skilled nursing or continuity of care; if they need that though, [names removed] are right there, so it isn't that big a deal to us. All that said, from my perspective, I couldn’t recommend Atria CC more highly, it fit the bill for my mom perfectly, I just wanted to see her safe and happy, and she is that.

Wonderful Nursing, CNA, Activities, Dining Room and Front Desk staff! Made my mom and our family feel like a part of their family. LOVED Atria Park of Glen Ellyn. Unfortunately it became too costly as her Level of Care increased, and she had to move.

1. Overall experience. (5+) From the start of this very difficult experience, everyone has been so helpful, understanding and informative. Staff answered all of my questions, often before I could even ask the question! Throughout the process of getting my mother moved in, I was completely comfortable with the decision that I made. 2. Cleanliness of the facility (5). This place is amazing. With the size of the facility and number of occupants its appearance both inside and outside was immaculate. The inside air was, for a lack of a better description “Fresh”. No overpowering fragrances, just clean fresh air. Fragrances lead me to question air quality…What unpleasant smells are they trying to mask and cover up. Not here. 3. Friendliness (5). The entire Staff, Caregivers, Medical personnel, Cooks, restaurant workers, Janitors and handymen always have a smile on their face. Upon seeing or passing them in the hallway you’re greeted with a cheerful “Good Morning” or “Good Evening.” My mother has been there since [date removed] and I’m amazed at the number of Staff that know her name and apartment number. 4. Quality of care. (5). I couldn’t be more pleased. Especially with the medical staff. From [date removed] my mother had 3 medical episodes requiring 911 assistance and transportation to a local hospital. Medical staff responded immediately and began attending to mom. While this was going on, Staff members moved furniture and other items knowing the first responders would need room to work. Very impressive!! Considering I was a law enforcement officer for 44 years and had responded to 100’s of medical incidents throughout my career it was clear to me that ALL staff had an assignment, they immediately responded, knew what their task was and handled. 5. Administrative Staff (5). They were extremely helpful from the get go. In addition to knowing my mothers name, they remembered my name as well! They frequently are seen walking through the hallways talking to residents or popping into activities rooms. They also are very available if I’ve had a question. They expertly guided me through the entire process, told me what to expect and how to organize matters for my mom. 6. Food. (5+). I frequently had lunch or dinner with mom at the beginning, honestly, I was checking up on the quality of the food. The Chef and staff prepare delicious, healthy meals. Not only is the food good, it’s “presentation” on the plate ties it all in. I actually call mom to find out what’s on the menu and go to dinner with her. 7. Activities (5). Numerous random activities throughout the month. When mom moved in she was very recluse which Staff had warned me about saying that new residents frequently exhibit that characteristic. But in keeping with what I’ve touched on above, Staff had a plan. They would daily stop by moms apartment to take her down for meals, activities. Staff would place my mom at certain tables with other residents, knowing that they would engage mom on issues and topics. I refer to these residents as “Closers”!! They knew how to “close the deal” with a new resident and make her feel welcome and at Home. That was very comforting to know that they helped mom adjust to her new environment. 8. Value for the money (5++). You definitely get your moneys worth here. Honestly, when I began touring communities, Atria Park was my first stop. I toured other facilities after. With every tour, I couldn’t help comparing them to Atria Park. This one is too dark….Atria had light everywhere. This one is too Quiet…..from the moment you walked in to Atria Park it sounded “Alive”. There was no contest. I knew where I wanted my mother to live. Please pass on my thanks to all that were helpful in this endeavor.

All a 5, very nice facility and personal. [name removed], the Director is very knowledgeable, friendly, and professional! The staff is very loving and concerned about the people at Atria!

Staff is very helpful and what they told us upfront has turned out to be true in practice. They are very attentive and have treated my Mom well in the 7 weeks she has been there

We were very nervous about placing my Dad in an assisted living or anywhere, but on [date removed], meeting [name removed] at the front desk and [name removed] showing us around made us feel sooo comfortable. I cried the entire tour hoping I would make the right decision. We didn’t look anywhere else. We went to lunch and within the hour we called [name removed] back saying we would love to have my dad there. It was a very hard decision, but one I’m sooo happy we made!!! From his admission on [date removed], my dad has been very happy & calls The Atria his “home”, which makes us very happy!! The entire staff has been so caring, supportive & loving towards my dad and our family. We can’t thank you enough ?? We GREATLY APPRECIATE ALL THAT YOU DO ?? THANK YOU !!!