Aspen-Ashley, Inc

I would like to personally thank all your staff for the excellent care you gave our mother. We are very pleased with your facility and with her stay at Ashley Court, especially with your staff's patience.

One of the things that we found suspect was that some residents had a roommate and had a significantly reduced monthly payment. We tried to get my Mom in a room with another resident who agreed and they said there was no "double " rooms available, but when I looked around I discovered that all the rooms were exactly the same. At the time they had vacant rooms so we think they would not put my mom with a roommate because of that. Also, my dad was there for one week before he passed and we had to pay the $[fee removed]fee that they called the "community fee for just that one week. Definitely overpriced.

The staff were very friendly and knew how to approach and communicate with people with dementia. They did not provide very good care. Dad did not get his teeth brushed or shaved unless I requested. He was usually dressed in other peoples clothes. They had change in management a few months before dad passed away and the care seemed to digress

Overnight there was a great deal of noise, loud voices, vacuuming, disturbances. Med management was lacking. Some practices were also suspect, leaving my mother at times without her needs being met. Clients who needed extra management were left to wander, with one entering my mother's room and leaving a mess on and around the toilet. We were only there for 2 weeks. Had it not become apparent Mom would not be living much longer, I think i would have sought another care facility.

The people are nice and seem to get along. We picked this community because of the cost, location to our home, and they had an opening.

We thought Aspen Assisted Living was too small - not enough people.

Maybe, liked [community name removed] better

Still fairly new people learning to work together, staff ratio high...assisted & memory care intertwined,clean,friendly nice rooms

Did not tour after discovering that they do not have a fall protocol. I was told in a phone interview that my mother-in-law would have to leave her door open so they could look in on her every so often. We are not comfortable with that idea. Otherwise I was hopeful this could have been the place for her. It's hard to rate without touring.

Clean, a little older, not as many meal choices as other locations, and a lot of Dementia patients.

The staff communication with families is not good. Staff changes so often I don't even know a lot of them. Every time I go in there's a new person. I know it's difficult right now with Covid/staffing issues. But it seems like the staff is not being properly trained , especially in memory care. And I don't know that their staff-to-resident ratio is being followed either.

It is not the best but it is not the worst. My mom was only there for a few months. The food was acceptable. The room sizes were ok but the bathroom was way too small for someone with a wheelchair or walker. They had outdoor space to sit and walk

Ashley court was okay, they were better than the place we were before. They were good about communication, and calling if there was anything we needed to know about. They didn't have anything for activities, and our loved one was very bored. The activities they did have were hit or miss, it was not a very stimulating environment.

Everyone very nice but disappointed with service to my wife. Not what I expected for the money I’m paying. Working on improving the service and they are cooperative but I shouldn’t have to go thru this as they are the experts. If I could get her stabilized with meds to control the sun dowing I’m bringing her home as I can take better care of her.

We had some issues with the nurse in building 3 We had no issues when in building 2 but felt there wasn't as much attention to care in building 3 The food was less than appetizing It was nice that they tried to include everyone in the activities...[name removed] is amazing Building 2 was more worth the money than building 3. We felt my Dad should have been in building 4 & maybe he would have had better care

They do not have good fill-in workers for their staff. We were not aware that we could order different types of food, but the activities were great. I would never put another family member at that facility. My suggestion to anyone checking out Ashley Court to have a meeting with all of the principals at once not just the marketing person. The reason for the low overall experience score, is because the staff dropped my mom and she had a fracture in her leg, which caused her to go from level three to level four, which took her out of Hospice. [name removed] is great however they have staff that they use for contract purposes to fill in and that was absolutely horrible. Communication between the principals and the staff needs to be more open. The staff was working with Hospice . They were not giving her showers because they said that was hospice responsibility. Hospice only comes in at certain times and they are to fill in the gaps miscommunication. The Weeeknd staff is filled with contract workers and they are very, very unfriendly one day.

My brother-in-law was there for a while. Place looked fine, almost rustic-resort like. Staff were pleasant. I heard from my family that the food was not good. The best cook/chef had left. The main thing that was a game changer though, was that residents could NOT control the temperature of their own room.

Prvt rm=$4850, semi=$4350 all services included. Incontinence supplies NOT supplied. Specializes in memory/high cognitive care (John's case). This must be an affiliate of Courtyard because everything was the same as the Farmington location. Although I do not like the building, the location is ideal. It still presents as slightly depressing. Sharon's email etiquette is lacking in business professionalism.

Always short staffed. Provides the state maximum caregivers allowed by law, but as a private pay facility I expected more and better care, which should include more caregivers. The caregivers are taken away from patient care to do laundry. If 2 caregivers are allowed by law, they should be caring for the residents, not doing houeshold chores. Gone in and walked around for 15 minutes and did not see a caregiver. Told at admission my mom would have a caregiver appointed to her. Never happened. Had to brush her teeth myself. Private pay should allow for more caregivers per patient, but they have as limited as possible so they keep more money for themselves.