Arcadia Management

We didn’t put my father there. The evaluation was a very bad experience overall.

I really am at s loss for words to describe my moms care at the arbors westbury facility. From The director to the aids there was blatant incompetence down the line. The director [name removed] has no training in this capacity and should not be in charge of a building and the people in it . The staff tries very hard but they are short handed constantly, which makes for very dangerous conditions for the elderly people living there. It’s unfortunate that ownership only cares about making money and not helping take care of people.

I would give no stars, but the most of the staff were nice and very helpful. My mother began her stay at The Arbors walking the hallway with a walker and enjoying conversing with peers and staff. Not even 2 months after her admission she was a shell of the person she was at admission. Her conversations consisted of one word answers, and most times she was incoherent. She was discharged to the hospital with dehydration and a UTI. Her basic needs were not being met. Water/fluids were not given to her a regular intervals; she was unable to obtain it by herself. She was overmedicated with an antianxiety medication; even though I had asked for the medication to be discontinued. As a matter of fact, it had been increased without my knowledge. Concerns were constantly being brought up to staff; my sister and I had to constantly be on top of mom's care. If your loved one only needs a place for supervision; if they can take care of themselves, then maybe this might be a good place for you. Mom was on the "Secure unit" and the care was horribly lacking. I have written to the Director regarding these issues and have not received any response.

Most front desk and some wellness staff are friendly and helpful. Many, including those in management, are not. The activities staff are friendly and caring and the activities are adequate. However, the overall management and care are unacceptable. At first glance, the place appears clean. However, the shared bathrooms (used by guests as well as residents) often smell horribly and are often soiled with fecal matter and urine. Housekeeping does not keep up well with cleaning in both private rooms (the few that I've been able to observe) and in some shared spaces. Wellness has made a series of different errors (some with serious consequences). Showering and dressing assistance are inconsistent and inadequate, resulting in poor hygiene and health concerns. Any concerns brought up to management are not addressed in a timely nor a professional manner. Calls and emails are not returned. Questions and concerns (including immediate health/safety issues) are not taken seriously nor addressed adequately. "Promises" to fix issues related to showering, dressing, laundry, wellness, health/safety, roommates, etc. are not kept. Over and over again the same issues arise. Employeee and management turnover rate is high. There is serious lack of communication among and between staff members. It's sad that people entrust their loved ones to a place that on the surface looks great, paying 4-star prices for 1-star service.