Arcadia Management

I currently reside at the Arbors of Hauppauge. I have made many friends here. I have been living here 4 months. The staff are great and I have no major complaints at this time. I am happy to have 3 meals a day,and laundry service here. It was really getting hard for me to manage those chores at home. I am very pleased.

Rating would depend on required level of care. Attention paid to a good activity roster. Nice staff, good apartments and terrific food. Excellent value. On the down side, mom quickly advanced with age to need a higher level of care. They have no nursing staff and their wellness setup tended toward haphazard. They lost the case manager soon after our arrival and were struggling to fill the spot, which had one person managing over a hundred elderly residents.

My mom has made wonderful friends there. Quality of the food is mediocre...they've lost quite a bit of her clothing, only some has been returned. She is very happy with the activities & easy access to the outdoors on the premises

There are so many residents in the memory care that it is difficult for the care staff to keep and eye on them--even in general common areas.

They are friendly. But mom has been to the hospital 3 times in less than four months. Thus, I think her care could be better. My aunt noticed that my mom's oxygen was not attached to the tank. I'm starting to think she may need a higher level of care. They seem to have a lot of activities. I don't know how the food is, but my mom is not complaining about it. I am not happy about the room she is in. There are no windows.

In general, the experience is okay if you are very involved with your family member's care and advocate for them. The facility is generally clean, but Mom is in a shared room that often smells of urine and feces when dirty diapers are thrown into wastebaskets. The staff is generally friendly. Care is better when family is involved to point out areas in need of immediate attention such as not checking if diaper is soiled or making sure dentures have had Fixodent put in. The day staff is fine, night staff is less reliable. The activities are good and varied. As for the value for cost, we're very disappointed in the huge increase of 7% after one year. It will not be sustainable long-term for us.

My loved one was previously a resident at The Arbors at Westbury and everything was great for her at first. Everything at this facility was very good. However, she had a fall and they have not accepted my loved one back to the facility. I would say this facility is a good fit and a good option for residents who are still mobile and would recommend it for those who are. Otherwise, I probably would not recommend.

Well she didn't last there very long some of that was due to her stubbornness. She literally couldn't eat the food she hated pretty much everything they had to offer even the other options she said everything was too soft and chewy for like 90-year-olds. I tired a couple things she brought back and it was pretty awful. Also most of the activities looked like a scene from awakenings before the L-dopa treatment. She was hoping for at least some of the younger seniors to be more social and mentally active. Most of the people however were very nice, the staff was very accommodating.

I wouldn't recommend the community to others for their loved ones. The food is not good here. The meats are low cut and quality, they use off brand vegetables that are canned, and the food overall could be improved. The staff communication is good when I have a request or need something. Some of the care available is medication management, bathing and dressing assistance.

This community was nice but my loved one did not need all of the care that was offered at this community. They were very nice at this community and the staff were also very friendly.

When I toured I thought they were lovely and they were warm and friendly it seemed like a homey facility. Staff started out super nice but then it went downhill. She took 3 falls when she was here. Every time I went to visit she was in the same exact clothes since the last time I was there. I emailed them about this issue and I never got any type of response. When I called to tell them she had passed they talked about billing and were very insensitive. I was disappointed and dissatisfied with their services.

Make sure that your loved one is able to care for themselves enough to exist in the community. We researched it and thought it would be okay. But my mom needed a little more attention than they were able to provide, which was quite a problem for me. They did not handle my mom well. I don't think that they evaluated her properly. The people who lived at Arbors were a little more advanced than she was. She needed more care, which they did not have the staff or ability to provide. It wasn't a bad facility - it just wasn't right for my mom. And I felt like they cared more about getting their rent and getting her in there than their ability to take care of her.

The front desk workers are sometimes very rude, and there is not enough variety when it comes to the activities they seem to be doing the same ones over and over again, even before covid. However, our loved one really enjoys the meals and dining service.

The Arbors was good up until the end. Their communication could of been better, my uncle came down with COVID and they did not let us know he had it he ended up passing away from it. They had double rooms, and the space was very tight. The residence would sleep only about a foot or two apart. It was not very spacious at all.

I think that the Arbors is a good place. The staff is very helpful. I wish they could work a little bit more with my father. I understand that he does need a little more care. The original plan was for my husband or brother to help my dad with showers but that has changed since the quarantine. It has been really hard with the quarantine, I feel like I just dumped him in the middle of the woods since I can't visit. We are happy overall. We picked The Arbors at Hauppauge for it's smaller size.

My mom hasn't been at this community very long.But so far from what she has experienced the staff has been very friendly and helpful. She has liked the food no complaints. She has done some of the activities that she is able to do and she started to meet some new people.

The staff here were very friendly and did a great job with our tour. We were shown around the community and the staff answered all our questions. This is a very nice community and would be able to accommodate my mom.

The staff did a very nice tour here and they showed us all around and answered all our questions. The thing was that my mom was not interested in staying over night so she did not think that this was a good fit.

The Arbors at Bohemia is a nice place that my mom is settling into nicely. The food is okay, not the quality that my mom is used to. The staff is friendly and caring to my mom's needs. There are plenty of activities that the staff encourages the residents to participate if they wish to. They also offer transportation for shopping excursions. I was under the impression that my mom was going to have a private room, she actually shares a room and my mom doesn't seem to mind. The community is located conveniently close to me. I would recommend this community to others.

Plusses: bigger rooms, allinclusive price, meal very good. Mom got spinage, artt teacher [Removed] twice a week, rec director has art degree Neg's: not as elegant. Moms drapes won't fit. Window overlooked hwy. no sleepovers , Residents appeared less active. No pool Less living areas like movies and art room