American House

My father was placed in Heartland Village because they said he needed M+ care, the most expensive. This was, they said, the highest level of care so naturally I was not hesitant about it, wanting the best for him. I can say I never saw the care they promised although he did pay for it! I also enrolled him in the Teena program which was supposed to supply him with briefs and wipes at an extra cost of 125 a month. Not! I had to buy all the wipes, briefs and pads plus gloves which they came and got to use on other patients. I bought sheet sets that went missing. Numerous bath, hand and wash cloths that were never seen again. never had a towel in his room to even dry hands on! The room was never cleaned and the bathroom wasn't touched! I cleaned it plus brought a sweeper from home to clean the carpet when it was so nasty. The food they served was not edible. Most of his food I provided because he could not eat the garbage they served. They jerked him around when cleaning him to the point of making bruises on his arms and let him lie in urine soaked briefs with horrible bed sores on his bottom. I complained several times and was assured things would taken care of. They weren't. They are so understaffed especially graveyard that I witnessed fights between residents because there was no one watching them at all! Falls happened daily and staff was always hard to find. Overall a bad experience and wish I could have put him somewhere else but because of his illness I had no choice Would not recommend it to anyone.

This would not be a place I would recommend. There is no sense of community and very little for residents to do. Look in the lobby. People are just sitting there bored. At least most places have a television for them to watch. In the past, they went months without an activity director and no one seemed to care (more profit for the parent company?). The aides that they use are hired by an outside company and there is constant turnover. No one seems to truly care about the residents. Very sad. Walk around. Look at all the empty rooms. Places that are caring do not have that many empty rooms.

There is little to no management here, Activities and the like are a joke. Deterioration has been extreme in the last 6 months per current residents. Management's attitude is that they have a captive population who can't bear to look for another place and organize a move. They are building another 40 unit memory care facility here but cannot provide service for residents already here. Residents requests are ignored continuously. The residents are very friendly and helpful and they carry the load when management fails to show up. Value estimate is sketchy. It is less than some other places, but with such poor service in most areas there is not comparability.

We initially thought this was a great place for our parents to spend their golden years. Boy were we wrong! In the beginning, things seemed ok but then the service and care rapidly declined and has not improved at all during the year they have been there. The main reason our parents are in assisted living is to relieve some of the stress caring for dad has been on mom. He has some medical issues that require attention several times per day and can be quite traumatic if neglected. Well, despite the numerous conferences with the executive director, director of nursing (there have been 3 in just this past year and from what we understand, maybe now a fourth), and other staff, they still can't get his care right. They've apologized and promised to fix it, but they haven't. Now on top of that, they are now neglecting to come in in the mornings to help dad get dressed. They are still being charged for these services of course, but they are not receiving the care they have been promised and charged for. The executive director is now saying they have received consistent care all along. Mom has some depression and anxiety issues and we have been promised that the staff will be respectful of that and not do or say anything to exacerbate that. Well, on numerous occasions, she has been told that the facility does not have supplies and she will need to go out and get them. This unnecessarily excites her and sends her into a panic thinking Dad will not be taken care of. We are charged for supplies and now we have to go out and get them ourselves? Some staff members have also unnecessarily and falsely claimed to her that dad was "failing". Why say that to someone. The only good thing to happen at this place is the physical and occupational therapy. They have done wonders for them. They have a doctor that comes to the facility which seems nice and all but she's just as awful as the rest of them. Won't communicate with family, spends hardly any time with the patients, and will not respect the patients' or family's wishes. The place has been under construction since shortly after our parents moved in. It was supposed to be completed in January. Then April. It's now September and there's no end in site. Perhaps this is why all the rates have gone up. What quality of life is it for the residents when construction goes on early in the morning and late at nite and the whole facility is in a shambles? And instead of recognizing it as a detriment to the residents' well-being, they raise rates. When we go to the facility to pick our parents up, we often can't get to the entrance because it's blocked by staff cars. Dad uses a walker and cannot walk far distances. Oh, and Mom LOVES bingo. They have it several times a week which is great. Except that they keep pressuring her to call bingo rather than hire someone to do it and actually LET HER PLAY. What's the point of assisted living if they are not assisting the residents? We have to provide medical supplies, they exacerbate health issues, they refuse to provide the care that they charge for, the environment is barely livable, and they have minimal staff (and some of that staff has no business working with people). A large portion of the nursing staff are kind, competent, and well-meaning. But the facility understaffs and forces them to delay care, if they get it at all.

Avoid! I had a loved one in this facility and it was AWFUL. The caregivers are all very nice and helpful, but they are very much understaffed. My loved one would go days without clothing changed and baths and nothing was ever done about this. The turn around rate is extremely high because they staff is exhausted from lack of support. Of course, when you take a tour they make everything seem like a bed of roses, but it is not that case. If you want to throw away your money every month- then this is the place to do it at!

Avoid! I had a loved one in this facility and it was AWFUL. The caregivers are all very nice and helpful, but they are very much understaffed. My loved one would go days without clothing changed and baths and nothing was ever done about this. The turn around rate is extremely high because they staff is exhausted from lack of support. Of course, when you take a tour they make everything seem like a bed of roses, but it is not that case. If you want to throw away your money every month- then this is the place to do it at!

They are the #1 Senior Community that can promise you this, that and everything in between and then talk their way out of a paperbag when their promises fall through. The images of American House Southgate used are not even of the Southgate location. Staff members are hired on a rotated door basis. No one stays and the good ones always leave because of poor management. Little is done to "enrich" the lives of their residents and many choose to stay in their rooms because you can be bored there too. Rent was $2400 a month and all you got from that was 3 mediocre meals a day and some trips to walmart as "outings". They do have a "Life Enrichment Director" now but my understanding is that if she's lucky she gets enough money in her budget for like 10 residents to do crafts. If I can recommend one thing to you: it is that you find another location or senior community all together. They of course have openings but that's not a good enough reason to move in there. Please, If i can share any knowledge with you about this location I urge you to look somewhere else. Don't make a hasty decision and move here just to move here.

My father was in here. Everything was fine until dad started getting worse. You then see how little the aides work The amount of money being spent should have paid for way better care. At night after 11 to 12 there is only one aide for the whole place. The level of care was inadequate to say the least. Renee, the director is all sweet and loving while you sign up but she turns crazy very fast. She is very phony. If something happens and you are suppose to have a meeting with here she will send someone else or not show. She has absolutely no concern for the families schedules or time. This happened may times. If you want to apply here go at the beginning of dinner, see and listen how miserable the residents are. PICK SOMEWHERE ELSE!