American House

I am a relative to a former residence and would like to mention the manager or cook [name removed] is very rude and tries to create conflict with other works and likes to Sabotage them . Very curious how you are suppose to have a cook that doesn’t eat meat and burns every meal she cooks and blames it on other cooks there ? Also very rude to my mother in law that resides here and won’t even have a conversation with one residence ! American house you need to get it together !!!

Low staff most of the time. Food is good, but staff needs improvements. Enjoyed the people at Elmcroft, but had to do what was best for the care of my mother.

My loved one is a resident of this community. Despite (or perhaps because of?) it's recent acquisition by Atria, the food is mediocre and the dining room understaffed, maintenance is deplorable, the staff is lazy, there is zero value for the money and "care" is virtually non-existent. Shame on A Place for Mom recommending this community--but perhaps one shouldn't be surprised since they get paid for the referral!

This place was nasty , the rooms smelled like poop and pee , no supervision at all , the residents are on their own would not recommend this place at all !

The American House staff is VERY nice. Everyone I have met is very kind! The Medical Team is a whole other story. Can't find them. You pay a LOT of money for this service, but good luck getting them to come.

I believe this group wasn't offering seasonal stays.

We did not care for this community at all. The memory care unit was so dark and depressing. Also it reminded me of somewhere children go. I saw them feeding the residents and I did not like that they would have 1 aide feeding 3 people at a time. That is not respect.

I did not like this community at all. From the first step in the building I felt very uncomfortable. The smell of urine is awful and they tried to mask it with plug ins, but that just made it work. The memory care department made me even more nervous to leave my dad there. When I walked in I felt a really bad vibe.

Want crappy care with crappy food? Then this is the place for you/your loved ones

The Director and coordinator were very accomodating. The interior of the place was dreary, halls narrow and i could smell cigarette smoke in the halls. only had studio apts available. All in all I did not get a good feeling about the place, so I would cross this off my list

No one speaks English but the med tech. They were always told no if they asked for more than 1/2 cup coffee a day. There are no fluids on counter for residents. The food was cold lots of times. Any request from residents, the answer was always "No " that I witnessed. They went without meds the first four days there, even though they transferred from another American House at Cocoanut Point. On and on I could go. Only left them there 2 weeks before taking them out. I feel they should not be able to operate a Memory Care Unit at Metro Blvd.

Number one all staff for the most part does not speak English, the only word they seem to know is NO. For lunch one day they brought them out cold soup just a half a coffee cup and it was very hard to even tell what the food itself was as was supposed to be some form of soup but was hard and not even recognizable, not acceptable. Never seen such poor care and very rude especially at the front of the desk staff. The only person whom could speak English was the medical tech. First four days our loved ones were there they had zero medications (which were needed for their medical/health issues) for them. Notified one of the management staff that they needed their medications and we were unable to get them until making several calls to outside contacts for the state of Florida. We would not recommend anyone to be placed into Memory Care at this American House Coconut Point.

I would not recommend this community to anybody, we felt like Anthology of Town & Country was a death sentence.

We had major issues with the medical company who does American House's advising.

I'm getting my loved one out as soon as possible. I believe that she almost died. I believe that was due to negligence of the nurse on staff. I had continually asked them to lock my loved one's door. They did not do so, so my mom fell and hit her head getting up trying to lock the door, and was bleeding from the brain. I feel like they lied to me. That person was let go after I confronted the facility. I was being charged for things they weren't doing. So I asked them to keep a paper in her room and sign off on things they were doing for her care. After that, funny, I'm not being overcharged anymore. It's an independent living facility, but they use Advisor Care as an optional nursing staff on-site. They have four nursing members that are very, very good with the tenants. But 2 or 3 decided they didn't like me, so I feel like they were negligent with my mom, and she almost died. The food is so bad that I went in to the office and complained, not just for my loved one, but for the other residents as well. It's cold, nasty food. It's ridiculous for the money that you pay. We ended up meal prepping for my loved one, and we put cameras in her room because we don't trust the staff. It has not been a good experience at all. I would never recommend American House to anybody. Hopefully the new management they switched to in the last couple of weeks will be better. But the staff I've had to deal with has been horrible. They also had bed bugs. They moved someone in from his apartment right next door to my mom who had bed bugs. There was another woman who screamed 24 hours a day. It's a horrible place. It's not a good place. They're renovating right now, tearing up the carpets, painting, making it a pretty place. But I feel like they're putting lipstick on a pig.

This review is for the memory care unit of the facility. It is a hole in the wall. I can verify everything that I have rated above. I would not recommend this facility to anybody.

I wouldn't recommend this community to anyone. My loved one developed MRSA during the time my loved one was there. I feel they were comprised as well. There was no bath for my loved one for three weeks. The Director refused to talk to me. I believe the Vice President of the company is no a nice person.

The care at this community wasn't as good as we thought it should be for our loved one. There was one time that we saw the food was being served on cheap paper plates for our loved one. My loved one had to go to the hospital, due to him having COVID. The community wouldn't allow my loved one back in the community. The community packed up our loved one's belongings, and several items were not with his belongings. We still can't find these items. We didn't have the best experience here. The community wasn't helpful about this situation. The community also wanted for us to pay for the month my loved one wasn't in the community. After them balancing out they ended up sending money back to our loved one.

I cannot recommend American House’s Willow Brook. My mother was a resident for 18 months and I spent a lot of time with her, observing the care and staff in many different situations . While her care was initially “decent,” it was unacceptably horrible by the end of her stay. Many ( not all) of the aides were apathetic, inattentive and neglectful. Aides spent more time on their phones or on breaks than providing care. Orders from care providers were often not followed or fulfilled. If you needed something, often you had to ask 4-5 times before it was fulfilled. Unless you can be there 24/7 to advocate for your loved one, look elsewhere before considering Willow Brook at American House.

The food is terrible. A employee made a rude comment about my Mother on social media. My Mother was screaming for hours in pain because they didn't get her pain meds ordered in time. The cost for the smallest room is over 4000.00 a month. There are multiple issues that I've tried and tried to get addressed by management but to no avail.