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Since 1979, American House has provided high-quality, maintenance-free senior living. American House communities, among them Best of Senior Living Award winners, have an average rating of 4.2 out of 5 stars from 2,868 senior living reviews. Their 58 communities across the country offer a wide array of services, including independent living, assisted living, memory care, respite care, and hospice services. American House prides itself on creating a homelike environment with high-quality senior living amenities and exciting independent living activities. Residents enjoy restaurant-style dining, chef-prepared meals, and private, comfortable apartments with various floor plans, allowing each individual to find their perfect home.

8.7

Review Score

2,868 reviews
58 communities
8 senior living award communities
Starting from $X,XXX/mo

American House community listings

Showing 58 communities
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American House Wildwood

7676 Rio Grande Blvd, Wildwood, FL 34785

Starting at$X,XXX+ monthly
15
15 Photos available
6
6 Floor plans available
10
Review Score
217 reviews

My mother has enjoyed the facility. She's very shy and she was given an ambassador who helped her socialize. She was given a group of ladies to eat with so she didn't feel awkward during meals. That was my...

Most Friendly
Provides: Independent Living

WELCOME TO AMERICAN HOUSE WILDWOODWelcome to American House Wildwood where you'll find luxury senior living at its finest. Enjoy exceptional living with our world-class amenities, exciting activities and a maintenance-free lifestyle. Imagine sipping lemonade poolside, hitting golf balls on the...

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American House Bonita Springs Senior Living

11400 Longfellow Ln, Bonita Springs, FL 34135

Starting at$X,XXX+ monthly
11
11 Photos available
9
9 Floor plans available
10
Review Score
154 reviews

The staff is extremely helpful and friendly. They never make you feel like you are bothering them. My mom feels so comfortable with all, especially [name removed] who is the director. My mom is in a 1 1/2...

Provides: Assisted Living, Memory Care

Designed from the ground up with discerning seniors in mind, American House Bonita Springs is a beautifully appointed community, tucked away on a 26-acre campus, in a quiet neighborhood setting.We offer studio, one- and two-bedroom apartments with a host of amenities and services. Bonita Springs...

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American House Bonita Springs Independent Living

27301 Foster Lane, Bonita Springs, FL 34135

Starting at$X,XXX+ monthly
15
15 Photos available
9
9 Floor plans available
9.8
Review Score
44 reviews

This American House has outstanding capable director was chef and concierge the help are nice and do a good job. I feel that [fee removed] for the 2nd person is too high per month for our type of community....

Provides: Independent Living

At American House Bonita Springs, you’ll enjoy senior living at its finest, in a warm and welcoming environment with a long list of amenities, helpful services and engaging activities all designed around you. Our beautiful community offers living options to allow our residents the opportunity to...

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American House Fort Myers

14001 Metro Pkwy, Fort Myers, FL 33912

Starting at$X,XXX+ monthly
8
8 Photos available
5
5 Floor plans available
9.7
Review Score
112 reviews

Place is spotless, the staff appears friendly and caring. They have social activities for residents which is a plus. Dining area is cheerful and food is adequate.

Provides: Assisted Living, Memory Care

Welcome to American House Ft. MyersOpening in spring 2018 American House Fort Myers is located off of Metro Parkway adjacent to Lee Gulf Coast Medical Center in Fort Myers. We will feature assisted living and memory care apartments.When it comes to selecting a senior living community for...

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American House Johnson City

406 E Mountain View Rd, Johnson City, TN 37601

Starting at$X,XXX+ monthly
17
17 Photos available
9.6
Review Score
40 reviews

When looking for a place for my mom it was very important to me that the residents and staff all seemed happy. Usually when staff and residents seem content and upbeat they are getting good care. This is...

Provides: Assisted Living, Memory Care

Providing Assisted Living and Memory Care to the Johnson City area.

American House St. Petersburg

1101 66th St N, Saint Petersburg, FL 33710

Starting at$X,XXX+ monthly
6
6 Photos available
12
12 Floor plans available
9.6
Review Score
76 reviews

American House, is a great facility, I wish I had started there. For sure a 5 star rating, great staff, quality care and superior food. Oh, and the building is wonderful!

Best of Senior Living All Star
Provides: Assisted Living, Memory Care, Independent Living

American House St. Petersburg is the newest senior living community in St. Petersburg, Florida, breaking ground in May 2019. Located on the corner of 9th Avenue and 66th Street, this beautiful, contemporary community will offer independent living, assisted living and memory care services,...

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American House Cedarlake

14800 Van Dyke Road, Plainfield, IL 60544

Starting at$X,XXX+ monthly
10
10 Photos available
5
5 Floor plans available
9.5
Review Score
86 reviews

Our experience at American House Cedarlake has been exceptional. My dad started out in the independent living area, but he had to move over to assisted living due to his declining health. The...

Provides: Assisted Living, Independent Living

American House Cedarlake is a pet-friendly independent living and assisted living community for seniors in the greater Chicago area. For those who want to enjoy their retirement in the comfort and privacy of their own one-bedroom or two-bedroom apartment without the fuss of home ownership and...

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American House Southland Senior Living

25250 Eureka Rd, Taylor, MI 48180

Starting at$X,XXX+ monthly
9
9 Photos available
2
2 Floor plans available
9.3
Review Score
93 reviews

My mother has been here for 3 yrs and just recently celebrated her 100th birthday. The staff is compassionate and caring. Facilitated a wonderful birthday celebration.The facility is well maintained. She has...

Provides: Independent Living

Meet the different personalities of our staff Friday, October 24 from 1 to 3pm This is a great opportunity to come and see what life is like here at Southland. Each department will have a display table to share with you what they do at our community. You'll receive a thank you gift, including a...

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Park Place

29250 Heritage Parkway, Warren, MI 48092

Starting at$X,XXX+ monthly
15
15 Photos available
5
5 Floor plans available
9.9
Review Score
55 reviews

The staff seems to be very friendly and caring toward their charges. There are a lot of different activities that they put on. My mother has made new friends, she has made use of on-site physical therapy,...

Provides: Independent Living

Life at Park Place Heritage Village is what many adults dream about—a modern, luxury retirement community with all the services and amenities imaginable. Set amid beautiful landscaping are well-appointed apartment homes, each one designed with maximum comfort in mind. And because Park Place...

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American House Charlevoix Senior Living

615 Petoskey Ave., Charlevoix, MI 49720

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.6
Review Score
39 reviews

My sister's room was always kept nice... sometimes the outdoor entryway was in need of cleaning. No knock on the staff, but, I it must be said this isn't a nursing home... And as my sister required more and...

Provides: Independent Living

An upbeat and comfortable senior living community, American House Charlevoix is perfectly situated close to family, friends, downtown, shopping, Lake Charlevoix and Lake Michigan in the quaint town of Charlevoix and surrounding areas of Boyne City, East Jordan and Petoskey. American House...

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American House Village at Bloomfield

1957 S Telegraph Rd, Bloomfield Hills, MI 48302

Starting at$X,XXX+ monthly
8
8 Photos available
4
4 Floor plans available
9.5
Review Score
26 reviews

The staff at American House was very helpful when it came time to move. They helped me and had answers for the questions and concerns I had. The care staff that they provide are great. They have worked with...

Provides: Assisted Living, Independent Living

American House Village at Bloomfield is a brand new community. We opened our doors on November 1st, 2022. Our community features 150 Independent Living apartment homes with full kitchens, washer and dryer, patio or balcony. Some fairway views of The Links at Crystal Lake Golf Course, very close...

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American House East I

17255 Common Rd, Roseville, MI 48066

Starting at$X,XXX+ monthly
15
15 Photos available
6
6 Floor plans available
9.4
Review Score
48 reviews

Our family recently moved our mother into American House. The staff and residents were very welcoming and put her at ease with this transition. We couldn’t be happier that mom is comfortable and happy in...

Provides: Independent Living

A 'hidden hamlet' in Roseville designed to resemble a Belgian castle, American House East I is ideally situated near family, friends, shopping, and familiar medical professionals in Roseville, St. Clair Shores, Eastpointe, Warren, and the Grosse Pointes. We are also in close proximity to many...

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American House Hendersonville

1020 Carrington Pl, Hendersonville, TN 37075

Starting at$X,XXX+ monthly
11
11 Photos available
9.4
Review Score
92 reviews

I find the first of the year rate increase excessive, they have improved the building considerably and do have periodical meetings asking residents how they can improve which shows interest. However, many of...

Provides: Assisted Living, Memory Care

Providing Assisted Living and Memory Care to the Hendersonville area.

American House Grand Blanc Senior Living

12640 Holly Rd, Grand Blanc, MI 48439

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.3
Review Score
40 reviews

American House is well kept but not fancy. The staff is efficient, cooperative, and friendly. Meals are flavorful and well presented. Substantial building walls make the individual residences are quiet

Provides: Independent Living

Providing a superior senior living setting just off I-75 for the Genesee County community, American House Gand Blanc is ideally situated near family, friends, shopping, and familiar medical professionals in Grand Blanc, Flint, Holly, Fenton and Davison. American House Grand Blanc is also located...

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American House Brentwood

5436 Edmondson Pike, Nashville, TN 37211

Starting at$X,XXX+ monthly
17
17 Photos available
9.3
Review Score
62 reviews

American House is a wonderful place for senior citizens . Clean n very well equipped n organized facility. Which speaks n shows first hand staff are doing a great job taking care of its residents n residence...

Provides: Assisted Living, Memory Care

Providing Assisted Living and Memory Care to the Nashville area.

American House Jenison

8001 Cottonwood Drive, Jenison, MI 49428

Starting at$X,XXX+ monthly
11
11 Photos available
6
6 Floor plans available
9.3
Review Score
57 reviews

Super friendly staff and residents made my mom feel comfortable and included right away. Very clean, great staff, delicious food and the facility is located on a beautiful piece of property! I would...

Provides: Assisted Living, Memory Care, Independent Living

American House Jenison is comprised of nine buildings which include 192 independent living, assisted living and memory care apartments. 'American House is well-known for the exceptional care we provide for the residents who choose to make their home with us,' said Rob Gillette, chief operating...

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American House Coconut Point

8460 Murano Del Lago Dr, Estero, FL 34135

Starting at$X,XXX+ monthly
9
9 Photos available
6
6 Floor plans available
9.3
Review Score
85 reviews

The facility has a lovely entrance and appealing dining area. I think the front staff could be friendlier; better communication among the staff and supervisor.

Provides: Assisted Living, Memory Care, Independent Living

American House Coconut Point American House Coconut Point is a luxurious assisted living community nestled in gorgeous Bonita Springs, Lee County, Florida. Bonita Springs offers the perfect beach-like setting and salty sea air that residents often enjoy. The idealistic surrounding of the property...

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American House Burlington Creek

6311 N Cosby Ave, Kansas City, MO 64151

Starting at$X,XXX+ monthly
8
8 Photos available
3
3 Floor plans available
9.2
Review Score
44 reviews

The staff is present. The new corporate management is responsive to email & phone calls. They hosted a family meal but ran out of food and did not have sufficient staff, seating, etc. They are now in...

Provides: Assisted Living, Memory Care

American House Oak Park

711 Madison St, Oak Park, IL 60302

Starting at$X,XXX+ monthly
6
6 Photos available
10
10 Floor plans available
9.2
Review Score
10 reviews

I think the American House Oak Park is a beautiful facility. Everybody there tries very hard and my experience is only with memory care for the 2 months we were there. Staffing is an issue which I feel will...

Provides: Assisted Living, Memory Care, Independent Living

American House Carpenter Senior Living

3470 Carpenter Road, Ypsilanti, MI 48197

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
9.2
Review Score
44 reviews

This is not the Ritz. It's a solid place for people to live who need various levels of assistance ranging from preparation of meals to more detailed attention. The rooms are pleasant and well maintained and...

Provides: Independent Living

Bringing American House quality and value to Washtenaw county near the crossroads of U.S. 23 and I-94, American House Carpenter is ideally situated near family friends, shopping, and familiar medical professionals in Ann Arbor, Ypsilanti, Saline, Superior Township, and Pittsfield Township....

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American House Bartlett

3345 Kirby Whitten Rd, Bartlett, TN 38134

Starting at$X,XXX+ monthly
19
19 Photos available
9.1
Review Score
60 reviews

They encourage participation. On family night the staff encourages residents to dance along with them. Staff will even dance with wheelchair bound residents. They know residents by name. They know their...

Provides: Assisted Living

Providing Assisted Living in the Bartlett area near great shopping and dining and offering a warm, loving environment.

... Read more

American House Milford Senior Living

700 Napa Valley Drive, Milford, MI 48381

Starting at$X,XXX+ monthly
9
9 Photos available
6
6 Floor plans available
9.0
Review Score
38 reviews

Well, I am being well taken care of, and I have a lot of space in my apartment. I am provided with three meals, a day and medical care.

Provides: Independent Living

A charming, cozy community, American House Milford is ideally situated near family, friends, shopping, and familiar medical professionals in the quaint town of Milford and surrounding areas of Highland, Commerce, and Bloomfield. American House Milford is also located close to Huron Valley Sinai...

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American House Westland Hunter Senior Living

35700 Hunter Avenue, Westland, MI 48185

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.0
Review Score
47 reviews

It definitely is a community where the staff care about the people. They know the people who come visit. They are so good to my parents and they go the extra mile to make sure the residents are ok. Only flaw...

Provides: Independent Living

Tucked quietly away near the convenience of Westland's prime shopping and entertainment area, American House Westland Hunter is ideally situated near family, friends, shopping, and familiar medical professionals in Westland, Wayne, Garden City, Livonia, Canton, and Plymouth. We are also in close...

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American House Kingsport

901 Teasel Dr, Kingsport, TN 37660

Starting at$X,XXX+ monthly
17
17 Photos available
9.0
Review Score
53 reviews

We love the size of the facility. It's fairly small which makes it more intimate and the staff are super friendly. The only negative was when we initially met with the director to sign the paperwork, she and...

Provides: Assisted Living, Memory Care

Providing Assisted Living and Memory Care to the Kingsport area.

American House Lebanon

801 W Main St, Lebanon, TN 37087

Starting at$X,XXX+ monthly
22
22 Photos available
9.0
Review Score
70 reviews

The value for cost is a 4 but I think all assisted living places are way too expensive, very hard for families to afford good places for their loved ones. We would absolutely recommend the community to other...

Provides: Assisted Living, Memory Care

Providing Assisted Living and Memory Care to the Lebanon area.

Viewing 1-25 out of 58 communities

Reviews
for American House

8.7
Review Score
2,868 reviews

Review Score

2,868 reviews
8.7

Out of 10


5 star

60%

4 star

26%

3 star

8%

2 star

4%

1 star

5%

A Place for Mom has scored American House with 8.7 out of 10 using our proprietary review score based on 696 reviews in the last 2 years. Over all time, American House has 2,868 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
1,698
729
212
110
119
Date Submitted
175
405
696
Reviewer
517
1,649
616
49
Care Received
822
1,339
707
2461-2480 of 2868 reviews
Sort by

3.0
Carolyn - Resident/client
Independent Living
June 5, 2024
Verified Review
wish I stayed in California.

Food was great at first. Then went downhill. Housekeeping could be better. They raised rent in January more than what we get for a raise from Social Security? Typical corporate stuff. I googled Assisted Living and chose this place only to find out after I spent $[removed] moving here that it wasn't Assisted Living. It's enhanced living. Apartment size is good. I use the library a lot. I wish they had a pool in fact if I move I will get a place with a pool. I hear there is a gym on the third floor, but they lock it most of the time. My biggest complaint is they haven't come into the 21st-century and provided Internet. We have to pay for it, which is crazy because people, my age and younger are going to scream

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

No data collected

Staff

5

Value for Cost

3


3.0
Anonymous - Family/Friend
Independent Living
June 3, 2024
Verified Review
Our Experience

My loved one was previously a resident at American House Riverview Senior Living and the overall experience was okay for her there. However, the yearly rent increases were hard. Medical care also increased yearly. Yet, no improvement in care level. American House is understaffed and when new staff is added they are not trained on individual care.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

3


3.0
Anonymous - Family/Friend
Independent Living
May 23, 2024
Verified Review
Recommended

The facility was good and the Director and Supervisors were great to deal with! There was a lot of staff turnover and at times not enough of good training. The housekeeping staff did a great job and they were very nice to deal with. The food was average. I would recommend more training and supervision of the staff. Also, if the same aids could be assigned to the same patients, they then know what each patient requires. I think that would be a great help for the staff and patient! But overall, the cost was much lower than other facilities.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
May 14, 2024
Verified Review
Review for American House Hamilton Place

Most definitely the biggest problem was not enough nurses. At night I didn't feel there was enough care because of them having too many patients. The food was not the best and it needed much improvement.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
May 9, 2024
Verified Review
Plan for changes in care when needed

They should ask before they go about whether they have to pay privately for one year before they need Medicaid. They need to know that if someone must move somewhere else, they have to give 30 days notice. We didn't know these things when we had to move her to a nursing home 2 weeks before her year was up and they penalized us even though they wanted us to move her.

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

2

Staff

3

Value for Cost

2


3.0
Anonymous - Family/Friend
Assisted Living
April 16, 2024
Verified Review
American House Bartlett

The maintenance time response for repairs needs to be improved. She constantly complains about the food being to salty. I also have heard her say that the food arrives to the table cold. I would recommend depending on the level of care that is required. Plus, I don't really have anything else to compare it to. I am sure that every facility has some issues.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

3

Activities

No data collected

Staff

5

Value for Cost

No data collected


3.0
Anonymous - Family/Friend
Memory Care
April 5, 2024
Verified Review
Our Experience

There is a lot of room for improvement, but that could be the transition. It was disappointing that no one was in his room when I got there to let me know when he passed away. I had to walk into his room alone not knowing he had died. No one followed up with me after we moved his stuff out. Not even a sympathy card. Other problems is that they only have 2 washers and dryers on the memory care floor. They are constantly busy so the aides are taking laundry to other floors and it stacks up. My loved one would sometimes sleep on the bed with no sheets or blankets, and he had 4 sets of sheets. I would sometimes take his laundry home. If he didn't go to the dining room for a meal, I've seen them bring cold chicken nuggets and onion rings to him 3 hours after lunch ice cold.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Jean Voorhees - Family/Friend
Independent Living
March 7, 2024
IT WAS TIME TO MOVE MY STEPMOM...

My stepmom (who will be 100 in April) was a resident of AHE2 for nearly 9 years. My stepmom chose this facility on her own and it served her well for 7.5 years. The part 18 months have seen a significant change in staffing (from Director on down) which has resulted in a degradation I felt. Too bad. The AdvisaCare medical staff was always very helpful and attentive. The current Director ([name removed] was always responsive to my inquiries. As my stepmom aged, the lack of a step-in shower in her room was a problem for her. As the price increased, some of the daily items that used to be done (making her bed) just seemed to fade away and were no longer being performed. Since Jan 2024, my stepmom they changed the time for meal delivery to 9 am, 1 pm and 7 pm. Not very

Cleanliness

3

Friendliness

4

Meals & Dining

2

Care Services

4

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
February 20, 2024
Verified Review
A lot more accountability would work wonders!

A few of the staff are excellent. Many are on their cell phones more than working. The head nurse that is available 24/7 is very good and extremely helpful, but they have her taking care of 2 facilities. The workers know this. They know which days there is no way she's going to drop by and it shows. Their activity schedule says that there are a lot of daily activities, but many are non-existent. And on the weekends, zero activities actually happen. The activity guy is M-F, 9-5. If it's outside of that, forget it. It's false advertisement. I don't want to move my loved one. She likes the facility. I toured and investigated online lots of places. This place, hands down, was the best. No place is perfect. Good workers are hard to find, especially in this industry. Stillllllll- I think that there are some small things that could be different to make it a spectacular place.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

2

Activities

2

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
February 16, 2024
Verified Review
Not recommended

My loved one is a resident at Anthology at Burlington Creek. Things have been mostly okay, definitely not great. Except for the food, the food is great. Overall, I wouldn't recommend this facility to others.

Cleanliness

3

Friendliness

3

Meals & Dining

5

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
February 14, 2024
Verified Review
American House Review

I think they try but don't have the staff and equipment. I would recommend this facility for someone who doesn't need much assistance.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Tammy - Family/Friend
Independent Living
February 8, 2024
Verified Review
Review for American House Sterling Meadows Senior Living

We picked this community for our loved one because it was recommend by [name removed]

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
January 4, 2024
Verified Review
American House Freedom Place

Maybe they are good compared to other memory care places, but I think there is room for improvement. The same as anywhere you go, there are good staff and bad staff...it is hit or miss. I have seen a lot worse places...... I was hoping for better though. Guess I have to give them a C grade

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

3

Activities

3

Staff

3

Value for Cost

2


3.0
Anonymous - Family/Friend
Memory Care
December 13, 2023
Verified Review
Room for improvement

I would suggest that Administrative Staff return phone calls when requested. Not to chitchat, but be willing to answer a serious question regarding the resident. Overall, I would recommend American House West Knoxville to others.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

4


3.0
Anonymous - Family/Friend
Assisted Living
November 21, 2023
Verified Review
Our experience

Based on the experience we have had so far with Anthology of Troy, we can say there are room for improvements.

Cleanliness

5

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

4


3.0
Pete - Toured community
Independent Living
November 17, 2023
Verified Review
Review for American House Westland Joy Senior Living

1. I didn't like living on the 3rd floor and having a balcony, too narrow for my patio table (and chairs). 2. The food served was nothing to rave about. 3. The two bedroom unit is small, square footage wise. I never moved in or lived there, this all based off my tour experience.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

1

Activities

No data collected

Staff

5

Value for Cost

3


3.0
Rae - Family/Friend
Independent Living
November 6, 2023
Verified Review
A very friendly community

My sister and I both think the place is great. Our Uncle is a little more critical because he never wanted to leave his house in Minneapolis. He did admit that since he moved he feels better than he has in a long time.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

4

Staff

5

Value for Cost

4


3.0
Anonymous - Family/Friend
Assisted Living
November 2, 2023
Verified Review
Experience at American House

There's no night nurse and there is only one person at night for the facility. The staff tells me there's not enough help and they are overworked. Cleaning and laundry and bed changing is not once a week. Dishes pile up in the room. Laundry takes forever to get. I know, they've had issues with hiring people. The food is good. The every day caregivers seem friendly enough. They are short staffed in the dining hall. You get food, no silverware, you get food, no drink. They told me on the tour that a food request on paper would be given every day. I've only seen it twice in 3 months. Sometimes the menu posted is not what's served. Management tells me everything will be taken care of...it is eventually...again. I think its lack of staff or maybe they don't get paid enough. A couple of people respond in a timely fashion. On tour, they said I would get an email or newsletter updating me on things going on in the facility. Its never happened. They do post the menu and monthly calendar in the main hall. I've requested a copy of the menu for the room. Never happened. On the upside. For the most part, I know my loved one is safe. She gets 3 meals a day and her meds are regulated. The price is good. But sometimes I have to wonder what's going on there... I truly feel it's a staffing issue. I hate to sound so negative. I was really hoping for a wonderful experience! However, your loved one needs to be checked on to make sure things are being taken care of. I hope American House can turn things around. At this point, it would be difficult to recommend. I do believe that the staff that is there tries their best under difficult circumstances.

Cleanliness

2

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

4

Staff

3

Value for Cost

3


3.0
Alicia - Family/Friend
Assisted Living
October 20, 2023
Verified Review
Review for American House Shallowford

They were the only one that would accept my stepdad. Due to his dementia he had become quite mean and spent almost two weeks at a hospital that could deal with that. No one else would accept him, so we ended op here.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
NM - Family/Friend
Independent Living
October 11, 2023
Verified Review
Review for American House East I Villas

The place is pretty run down also, not especially clean. Menu is often incorrect and food is often not tasty or just odd. Almost no orientation to services, activities, or procedures.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

No data collected

Activities

3

Staff

3

Value for Cost

3


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