American House

All in all the community is nice. The staff engages with residents with care. The food service could be improved. Every meals is mostly a sandwich. This is not good for diabetic residents as they are not great at making smart choices. They eat what is serviced. The east entrance could use grass around the new sidewalk. The property is well maintained and decorated per season.

The staff of American House is excellent. Everyone hard working and kind. That being said, if you need the medical staff you are out of luck. They are hard to find don't come when the help button is pushed and not nice for the most past. I would not choose this facility if you need the medical staff!!!

The staff is great. The building is beautiful and new. There is an outdoor patio so people can be outside but they are still safe. The price is amazingly low. The only problem is the [Removed] director, who treats family members like garbage. Steer clear of her and you will be fine.

The people I met during my tour were friendly. This community seems to offer some nice amenities and activities. They offer transportation and they allow pets.

After meeting with the staff here and discussing my husbands level of care needs we determined that his level of care might exceed what they are able to provide. They had concerns about the ability of what he could and could not do for himself. The staff was very friendly and nice. The community appeared to be well taken care of very clean it was just the level of care they were able to provide.

My parents seem to be fitting in. American House made it easy for all in the transition. It is never an easy subject with your parents. A Place for Mom also got us moving in the right direction. Having all the family being so far away out of state having A Place for Mom giving us community's in the area my parents wanted to stay in and finding the one they wanted to move into.

This community is not up to my standards. The first night of food seemed pretty good. The type of care he is receiving is not what I thought it was going to be. I know they can't watch him as well as I can, but I expected them to take him back to his own room when he falls asleep in someone else's room. Whenever I visit there doesn't seem to be any staff available. We had to hunt someone down to help clean him up after he had an accident. The patients are often unattended. They need to help him brush his teeth. I do not feel good about him staying there. There is no communication with the staff and family members.

My mom's @ AHL for respite to date I believe she will and I also will not worry about her care, so this review to be continued. Would like to thank [Removed] front office and the staff... Kindest regards' [Removed]

When we toured American House Riverview, we were not happy with what we saw. They showed us a couple of dirty apartments. I don't know if it was because they were not expecting a single woman like my mother to be looking at 2 bedroom apartments, or that people had just moved out of these apartments, but they were dirty and it was disappointing. It was not an option for us.

It is very clean and the staff and residents that I usually see when visiting are very friendly and helpful. My loved one has gotten more depressed since being there, but I think that comes it costing her and my siblings so much she can no longer afford to go out and enjoy herself. She's always complaining that the housekeeping staff will come in and make the roommates bed then leavr without making hers. In the amount of time she says it takes for help to come when she pushes the emergency button around her neck she'd get faster help calling one of us kids to come help. When help does arrive they check on the roommate first. As for the food I've had some and while not as hot as I'd like I thought it tasted pretty good. My loved one on the other hand does nothing but complain about it. I like the place and I'm always made to feel welcome , however my loved one it depends on her mood at the time you ask her.

Overall I really like American House. My loved one has only been there a couple of weeks and still adjusting. The only thing I don't like so far is the food. I've eaten there a lot and for every decent meal you get 3 nasty ones. Ham salad sandwich, Asian ribs and the beef pepper patty to name a few. Oh and the Tuna casserole ugh! Other than that I really like it there.

The American House was very similar to the community we went with. This place was nice and kept very clean, but it just seemed less homey. It was not as bright and cheery.

Our experiences with this community have been mixed. They appear to be providing our parent with good care. It is a nice looking community, but they are less than diligent about cleanliness of the actual apartment. It is still a work in progress. The process of Negotiation of the residency contract was very frustrating - a sleazy experience.

Mom has lived here for several months now....she is happy with everything except the meals. They are ok somedays...but not so great on others. I have picked up a few "to go" meals in the dining room on my way in to visit and I laugh sometimes....not enough food for a kid let alone an adult. Apparently the food situation was discussed at one of the last meetings for the residents.... but the meals are still pretty mediocre most days. I think if they can fix this one problem...the place will be a really nice place to live.

They are not happy there, but I'm sure they will be moving someplace else. They don't like the location. They don't like the food or the assigned seating. They also don't like the fact that they have to pay for meals.

Our experience with American House has been somewhat mixed. I think the facility itself is very nice, the building is well kept and clean and the apartments are attractive and a nice size. However, I think they are a little short staffed. The response times to the call button necklace can be very slow, we discovered that it's actually faster if my loved one calls me and I call the front desk to ask for someone to help her, which is certainly not ideal. The people they do have are friendly and hard working, they just need a few more people on hand.

The staff is really friendly and they talked me through every step of the process. They take great care of my 97 year old Dad and he really likes them too. The one bedroom apartment is just the right size. And he can have his cat which sealed the deal!

Overall, a good experience. CNAs are amazing and really helpful. Nursing staff is ok--they put the residents off a lot if the situation is not an emergency. The office staff is rude. Very hard to deal with if a problem arises. Rude, belligerent, arrogant, and belittling. The CNAs are top notch. RAs also. They are very caring and easy to deal with if a problem arises. Genuinely good women and men. They do seem to be understaff for unknown reasons. More CNAs would be great. More nurses to deal with the resident requests would be good. The office staff just needs an entirely new attitude. Except Lisa--she is a sweetheart.

Most of the activities are cards and bingo.

Very helpful, kind, and thoughtful staff. They look after the residents and always have a positive attitude. I know mom is safe there.