American Care Concepts

My mom got scabies there and they didn't give her the care she needed so it took months and then a hospital visit to finally clear it up. Her skin never looked worse. We ended up moving my mom to a smaller facility where she got much better care.

The executive director was absolutely terrible, and never reached out to the family. There was no communication, and they did not let us know how our loved one was doing. The communication needs to improve. It was terrible experience. It was not worth the money.

I would say to not go here. They are not set up for professional work. What is promised is not given and they only have about five workers to care for all of the residents. I would not recommend this community.

The place is beautiful The Aids are Lovely. The problem is the Management doesn't have their act together. Two Memory Care Residents were out of control. One called my Mother and I terrible names and the other was violent. When I complained to the Wellness Director, I was told, "They were here first." I immediately found another memory Care facility and moved her out.

I cant speak to the Assisted Living side, but the Memory care unit is a disgrace. It was bad when it was called Inspired Living and since it was taken over, things have gotten much worse. Memory care residents, many with very advanced dementia are basically ignored all day. The staff is totally unqualified to deal with dementia patients. They dont have an understanding of the disease or how to help/care for those suffering. Loved ones are basically warehoused here. The very basics that should be provided: hands-on care, interesting activities, frequent changing (diapers, etc.), etc does not happen. Management is not pro-active. Instead they turn a blind eye to what is going on. Overall, you have a group of "caretakers" who could care less about their job and the people they are supposed to care for.

This facility is not equipped to handle memory care patients. They are woefully understaffed and those who are there either don't speak english, have no compassion or both. Dementia patients require a set of specific skills and none of the aides here have those skills. People are often left by themselves-aides are inattentive and unengaged. They sit on their phones all day instead of interacting with patients. There has been a ton of turnover here because they cant find qualified people. The State of Florida should look into this place because from what i see, the "care" is neglectful. Management takes no action to change things. Most of the aides need to be fired. Assisted Living side might be ok, but memory care section should be shut down.

I dont understand how anyone has written anything positive about Bella Mar (formerly Inspired Living.) The memory care staff, with the exception of a few people, are a lazy group who are un-engaged, lack compassion and do the absolute minimum necessary. Residents are left unattended for hours with virtually no social activities or supervision. I've seen residents crying and being ignored instead of comforted...or sitting in soiled clothing for hours. Complaints go absolutely nowhere. There is a nonchalant attitude and lip-service instead of dealing with issues head-on. Frankly, I have knots in my stomach every time I visit because I don't think its even a safe environment. They are understaffed and aides have no supervision or accountability...let alone empathy for residents. The overall lack of care warrants a visit from the state...which might be my next step. If I could transfer my loved one to another facility, I would in a heartbeat.

If we could give the overall experience a 0 we would. Very few competent nurses on staff. Aides had limited training. Limited in number. One aide appeared to be developmentally disabled and would yell at clients. A few disruptive clients got one on one attention while others did without. My mother fell out of bed several times and wound up in the hospital. Feces on the hand rails and doorknobs . Response to request for cleaning very slow. Placed my mom during summer. They said they could handle dementia patients but very obviously not equipped. Arrived to celebrate her birthday ( live out of state) found her slumped in her chair in dining room, unresponsive. Called for nurse and they had to call ambulance. In addition, I observed that the medication drawer was left open and unattended several times This was a very "pretty " place . I would not recommend it to anybody. They just wanted to fill their facility.

UTI - specimen never pick up, Dr very angry Over weekend, no garbage Pickup. Called no answer, so I put it into hall! People who should be in memory care,walking around unassisted in assisted living. But, she got her sale!

Sadly, the staff at Inspired Living at Delray are inattentive and not very caring.

They promise they can meet all needs when they can't. There is a lack of compassion. My husband fell twice in 4 days and they were just concerned that I might be bad mouthing the place. No one asked how he was. I took him home on the 4th day when I went there at 10 in the morning to find him on the floor and no one had been there to give him meds at 6am and no one had checked on him that morning. Who knows how long he was in the floor.

They have 2 CNA’s for 30 memory care patients. The place looks beautiful They have a lovely menu for dinner but never ask what they want. Just puts down the same dinner for everyone Will have to hire someone to come in because they don’t have enough staff It’s been a long road and we thought we had found a place. This is so upsetting

Inspired Living is a community that does both regular assisted living and memory care and during the short length of time our loved one was there we had two big key points as to why we moved our loved one out. We found the memory care part of the community to be neglectful in a sense that the manager and staff did not pay as much of attention as we would of liked. They said they had social activities that were supposed to take place but they never did. During meal times the residents were not closely paid attention to, we never really saw them helping them. Also we because very concern with the medical side of things. Their visiting doctor that came once a week only seemed to prescribe more and more medication that made our loved one so drowsy they were like a zombie. Our loved one came into Inspired Living relatively sharp cognitively, and still able to walk around. In the short amount of time they were there they never left a wheelchair and were in a state of mental fog. We did follow ups with management and after speaking with other families it had seemed they were experience some of the same things.

My loved one was here for one month. They were extremely short staffed while he was here. They were horrible with communication, especially their doctors that we switched over too. They provided us with many numbers in the beginning we could call and none of those worked. His room always smelled of urine and it was not clean, they put him in double diapers and that caused many UTIs. They had a major lack of attention and it was a terrible experience. He passed away and we never even got a call or card from them, they showed no sympathy. I would never ever recommend them to anyone who is looking.