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7.7
Review Score
6161 W Spruce Ave, Fresno, CA 93722
What we like the most about Kingston Bay Senior Living is that the staff was friendly and there were lots of activities. Food could always use some new ideas and new dishes.
Welcome to Kingston Bay Senior Living, offering Assisted Living and Memory Care in the heart of Fresno. Life at Kingston Bay Senior Living starts with spacious, elegant appointed surroundings, coupled with exceptional, personalized and supportive care.Our signature In the Moment Memory Support...
1155 Via Verde, San Dimas, CA 91773
I’ve been working in law enforcement for a little over 28yrs and don’t often get to see the good in people. After bringing our mom into The Terraces at Via Verde in San Dimas, I’ve been completely schooled...
The Terraces at Via Verde in San Dimas provides compassionate care and dedicated support for those navigating the intricate paths of Mild Cognitive Impairment, Alzheimer’s, and other related dementias. We're located near Via Verde Plaza, which houses Vons, Century 21 Citrus Realty and more...
3499 Grande Vista Dr., Thousand Oaks, CA 91320
The staff are AMAZING. I have gotten to know many of them and I couldn't be more impressed with how much they genuinely care about the residents.
Sage Mountain is a resort-style senior living community located in Newbury Park/Thousand Oaks, California. Our senior living community offers top-notch care from an expertly trained staff, amenities in abundance and the services you need to live at your fullest potential. Those who reside in our...
31451 Avenida Los Cerritos, San Juan Capistrano, CA 92675
The facility is nice and the staff is very friendly, loving and helpful. They are able to handle actual advanced memory care residents. My mom was at another memory care facility before that couldn't handle...
Serra Sol is a welcoming community where individuals with Alzheimer’s and other types of dementia can feel fulfilled, cared for and engaged each and every day. We provide an environment that fully supports the needs of those with memory loss. Residents of Serra Sol will enjoy daily activities and...
240 So. 70th St., Lincoln, NE 68510
5 for all the categories that are listed. We had a good experience with CountryHouse, thank you. The director was very nice and they were all caring and helpful towards our loved one. Based on the experience...
CountryHouse in Lincoln (70th and O Street location) was designed and is staffed specifically to benefit individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency,...
700 Laurel Ave, Oakdale, CA 95361
I would rate all of them a 5. #1 the experience of having someone there was difficult but the staff made everything so much better. #2 the facility was always clean and never smelled bad. #3 All the staff...
At Astoria Oakdale, we’re dedicated to treating people like family.This is at the heart of what we do, and has been our company's highest goal for nearly 35 years! For us, it's a joy and privilege to hear our residents’ life stories, see their smiles and share life together.Our community is home...
3950 Lone Tree Way, Antioch, CA 94509
I love the facility. Very clean and people in assistant living are cheerful and will talk with you. The manager is very helpful with ant questions. Can point you in the right direction. The medical are also...
TreVista in Antioch is a vibrant, warm and welcoming community conveniently located in the East Bay area. Its location set back on a large, treed area of land makes it both convenient and a quiet, peaceful and beautiful place to call home. The community and grounds have recently undergone...
2005 Iron Point Rd, Folsom, CA 95630
I'm so grateful I found CountryHouse Folsom for my Mama, and for [name removed] help from A Place for Mom! I found one other place that felt & looked comparable but it was more expensive & primarily assisted...
CountryHouse in Folsom was designed and is staffed specifically to benefit individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and a sense...
2800 Sunset Dr, Norwalk, IA 50211
Hi, I recently had to relocate my mom to an assisted living facility and after much research we decided on Holland Farms. This is a beautiful building and the staff at the front desk were so welcoming right...
Holland Farms is Norwalk’s newest senior living community. We opened our doors in May 2021. We’re pleased to offer Assisted Living and Memory Care all in one beautiful community. Located in Norwalk, IA, right next to Elizabeth Holland Park, Holland Farms provides easy access to walking trails and...
9220 Western Avenue, Omaha, NE 68114
I would absolutely recommend to others. Mom says the food is amazing and she's had great experiences since moving in. Mom is very introverted and they've done an excellent job inviting her to participate in...
Located at 9220 Western Avenue in Omaha, NE, Astoria Senior Living and Memory Care in Omaha is tucked away from busy streets in a quiet neighborhood. We’re centrally located in Omaha, with close proximity to hospitals, medical centers, hotels, shopping and some of Omaha’s most historic...
3720 George B Lake Parkway, Elkhorn, NE 68022
The staff and directors have gone above and beyond with the transition of my dad to this facility. The residents are always friendly and they have adequate activities to keep them entertained daily. I feel...
CountryHouse in Elkhorn opened in January 2021. Our gorgeous community is designed purposefully for those with dementia. At capacity, we are home to 40 residents who are cared for by a team specifically trained to help those who live with the challenges brought forth by memory loss. A sister...
5605 Avenue K, Kearney, NE 68847
5s across the board. Extremely welcoming and friendly staff who go out of their way to create good experiences for residents.
Welcome to CountryHouse!Devoted exclusively to benefiting those living with Alzheimer’s disease and related dementias, CountryHouse residence for memory care is not “typical” memory care. We’re all about experiences. Do more. Engage more. Live more.Walk into any CountryHouse community and see...
445 South 193rd Street, Elkhorn, NE 68022
The place was bright and airy had no smell to it like a couple of other places we saw. The activities are daily, at least four different things she can pick and choose to do.
At Symphony Pointe, we foster luxury, connection and comfort in every detail of our community. Enjoy each day in style with an indoor pool, outdoor living spaces, beautiful common areas and chef-prepared meals just steps away. We have a variety of floor plans available to match your taste and...
5030 S 155th St, Omaha, NE 68137
Overall experience was 4. I would give 5's to Cleanliness, friendliness, food, Administrative staff and activities. Quality of care was good overall (4 rating) but too often had to wait quite a while or...
CountryHouse in Omaha was designed and is staffed specifically for individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and a sense of...
233 N Hastings Ave, Hastings, NE 68901
I appreciate that they had enough staff to always have someone available. Everyone was always super nice. The bill I received was over the contracted amount but staff there assured me they were working on it...
Constructed in 1914, The Clarke Hotel was the premier destination for social and political events in the Hastings area for many years. Fully renovated in 1987, The Clarke was transformed into The Kensington and earned a place on the National Register of Historic Places. The Kensington is...
833 Alpha St, Grand Island, NE 68803
This was the second place we took Dad to. He needed memory care. The staff knew how to handle his dementia. The staff was very friendly to their clients and visitors. We were always kept aware of both Dad's...
CountryHouse in Grand Island was designed and is staffed specifically for individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and a sense...
1831 East Kanesville Blvd, Council Bluffs, IA 51503
In the year and a half my mom has been there, there have been 2 directors and going on their 3rd nurse. I would like to see more activities after regular hours and on weekends. It is very expensive.
CountryHouse in Council Bluffs was designed and is staffed specifically to benefit individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and...
One Baltimore St, Cumberland, MD 21502
This is an old school facility!!! Fully staffed 24 hours a day!! The residents are very well taken care of!!! They get a 10 in my book
Nestled in the Allegheny Mountains near the source of the Potomac River, The Kensington stands as proud testament to Cumberland's storied past. When it opened in 1926, the Algonquin Hotel was well known for its elegance and hospitality. Now on the National Register of Historic Places, it's...
5980 Sunol Blvd, Pleasanton, CA 94566
My mom seems to be thriving there, now my anxiety lies in the fact that I think she won’t want to come home! I would recommend this place with 100 stars their personalized care. 200 characters huh? The...
Sunol Creek provides compassionate care for those with Alzheimer’s disease and other related dementias. Since our opening in 2014, our community has established itself as the East Bay’s premier place for Memory Care, proudly offering dedicated support for families in Pleasanton, Livermore,...
525 W Elk Ave, Glendale, CA 91204
My mother needed respite care for about two weeks. [name removed] was very helpful and answered all my questions during a tour. We were able to get her situated and settled in a very short time with the...
Welcome to Sage Glendale, a warm and welcoming community offering Independent Living, Assisted Living and Memory Care in the heart of Glendale.Life at Sage Glendale starts with spacious, elegantly appointed and amenity-rich surroundings, coupled with exceptional personalized and supportive...
8485 Barton Rd, Granite Bay, CA 95746
I feel confident that my mom is getting the best care. They offer lots of activities to keep her engaged, and they are proactive with the doctor's communication as they have medical staff. I would recommend...
CountryHouse in Granite Bay was designed and is staffed specifically for individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and a sense of...
5710 Gibson Dr, NE, Cedar Rapids, IA 52411
CountryHouse is a very caring and loving facility. The staff are top notch. They all truly care about their residents no matter the level of care. The staff is extremely friendly to the residents and their...
CountryHouse in Cedar Rapids was designed and is staffed specifically to benefit individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and a...
2210 Ave H, Fort Madison, IA 52627
First built in 1912, Sacred Heart Hospital quickly became an important member of the Fort Madison community; a place families counted on for service and caring. Today, that spirit of community service has been preserved as The Kensington, a proud landmark in southeast Iowa.Centrally located in...
500 Main St, Vancouver, WA 98660
Built by Vancouver city fathers in 1928, The Evergreen Inn once served as an elegant lodging and entertainment center. Today, the elegance lives on inside a dynamic, distinctive assisted living community.Very few communities in the state of Washington offer the type of help and support that we...
15 Cumberland St, Cumberland, MD 21502
CountryHouse in Cumberland was designed and is staffed specifically for individuals living with Alzheimer’s disease and other types of dementia. From our many years of experience working with those needing memory care and their families, we know that consistency, security, comfort and a sense of...
Review Score
344 reviewsOut of 10
5 star
61%
4 star
23%
3 star
6%
2 star
3%
1 star
9%
A Place for Mom has scored Agemark with 7.7 out of 10 using our proprietary review score based on 117 reviews in the last 2 years. Over all time, Agemark has 344 reviews with an average "overall experience" of 4.4 out of 5.
I'm POA for my mom and we chose this facility after moving from Bickford, which I recommend highly if your loved one has dementia. Unconcerned About Medical Needs: First, you pay specifically to have meds dispensed. We pay $24 dollars a day or $744 a month. My mother has Parkinson's and they cannot get her meds on time. They use the excuse that the law allows an hour before and an hour after to administer drugs. My mother’s doctor sent an order saying her medicine needed to be given within 15 minutes of the ordered time and they said they couldn’t accept the doctor’s orders. After explaining to Lana (nurse) and Monica (care manager – I believe) that my mother was getting so stiff that she was having a hard time breathing because her meds were given so inconsistently, they made it clear they don’t care. Lana read from the records how med aids are consistently 30-40 minutes late or early and said she thinks they are “trying.” They said they are not a nursing home and so could not get meds on-time, since nursing homes are by law required to get meds closer to the time prescribed. Bickford did not use that excuse and they were able to get meds to my mother on-time. No Levels of Care: As mentioned, insisting my mom get good care led to Monica and Lana saying she needed to go to a nursing home if she wanted meds on-time. Brighton Gardens assisted living claims to have levels of care, but this is in practice not the case. Other Care Issues: Caregivers don't come promptly when you press the call button. I've seen several residents struggling to feed themselves and no one helps them. My mother said someone struggled and finally they had to hire someone outside of the facility to feed one resident. Others simply don’t eat. My mom has no problem feeding herself, but has lost a significant amount of weight at Brighton Gardens. They don’t record the weight-loss, even notice it let alone inform me of it, or even seem to care when I brought up my concern. Can’t Reach a Care Manager: They boast they have a care manager for every level. Don’t be fooled! Every time I call it takes 15-45 minutes to reach the “care manager,” a nurse, OR their voicemail. Can’t Reach My Mom on the Phone: My mother lives on the third floor and when her cell phone isn't charged or her home phone isn't working, I call Brighton Gardens to reach her. This is an expected norm for assisted livings to provide this service, particularly assisted livings with “levels of care,” such as Brighton Gardens. It takes up to 45 minutes to reach my mom, because no one carries a “third floor phone.” Until I realized the situation I would call four to six times, which would lead to being disconnected. Eventually someone would find a third floor phone and I could talk to my mother. Now it takes about 15 minutes to get a hold of my mom and two to three calls, because I specifically state that I'll hold as long as it takes to get a third floor phone. This does not work for my busy out-of-state siblings, who have simply quit trying to call when my mother’s phone is not working. The scary part about this is that the reminiscence or dementia group is on the third floor, which means those family members can’t reach their loved ones by phone at all. Promised to Get Medicaid Beds in Sales Pitch: The sales person said that they didn't currently take Medicaid after a certain number of years of private pay, but that they were going to get Medicaid beds within the space of a year. That has not happened. They will not have Medicaid beds, says Wendy the director. That was found out only after my mom had a tour and decided to move there. In reality, there are four Medicaid beds on the nursing home side. Forced to Move or Go on Hospice: If you run out of money and there is no room in the nursing home, then residents are told to get on hospice or move out. I’ve witnessed one man move because of this. Promised Free Wi-Fi, But it Does Not Work: If you think free wi-fi is coming with your room, then think again. It works somewhat on the first floor, but it doesn’t work consistently even there. For my mom who has a printer that requires wi-fi to connect with her laptop, the wi-fi doesn’t work well enough to even print. They said they’d fix the problem and about three days after my mom moved there added some repeaters, but when that didn’t work they ignored the problem. Now we pay for private internet, which is an unexpected expense. Quality of Food Gone Down: Originally the food was much better than at Bickford. Recently my mom has said that the food is not as lovingly made, because someone was let go. She also says there is a lack of variety as they repeat menu items consistently. This has led to a loss of appetite and weight-loss. Activities and Residents are a Redeeming Factor: My mother has been afraid to leave Brighton Gardens, because there are a lot of residents able to communicate. This was not the case at Bickford. The activities at Brighton Gardens are fun for my mom. They’ve had painting and wine and other activities that feel like an event. Residents can ask one of several activities coordinators to get a board game going at any given time of the day and one will often sit and play with the group, which is above industry standards. On the other hand, they do tend to have a lot of the typical boring assisted living activities, such as subpar musicians hosting sing-a-longs and Bingo games. They also only have one outing a week and one special outing a month. That is not the norm for many facilities, where they take residents on two outings a month (one is usually shopping). I have been impressed with some of the special outings: Christmas light viewing from a bus, storm chasers baseball game, trip to Lauritzen Gardens, and etc. The big events happen quarterly, other special outings include taking residents out to eat. If there is ever a fee for the outings, then you pay for entrance fees, food, or any other expenses. I have communicated my concerns and more to specifically the director, Wendy, and others who could address these issues. I’ve filled out surveys where I specified problems. I have concluded this is a money making facility with very little care for their residents past the fun stuff. They have no problem solving abilities; even ones that are simple like having someone carry the third floor phone. I’ve heard from several that Brighton Gardens in Omaha was once a much better facility. I would avoid this place. My mom is currently a resident there, but we are putting our months’ notice in based on the poor level of care. I have also contacted Martin at the head office about some of the care issues and communication problems. Yesterday I left two voice messages on his phone again. Oddly it takes a minute or so to get connected to Martin’s voicemail when calling the Sunrise headquarters hotline by simply stating I have a complaint, while it takes significantly longer to reach the voicemail of my mother’s specific care manager at Brighton Gardens in Omaha.
4
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4
0.5
Astoria Senior Living Omaha in Omaha, NE
4.0
(59 reviews)
My experience with this company firsthand the staff is not all professional, or attentive. There is not a nurse on the premises. The Ceo is not attentive at all he stays in his office. I asked for him my last visit and I was informed he didn't like to be bothered. The facility is not always clean, the carpet in a room I passed was very nasty. They have a huge turnover and people in surrounding areas experienced working there in the past and they have a bad rep. People that state this is a respectable facility are not being honest. This place has a terrible reputation, and state should be checking this place out from the bottom up. They are just hiring family and not taking care of the complaints they receive from relatives. A lot needs to be changed about this place. It needs people with a heart to be in charge.
0.5
0.5
0.5
0.5
0.5
TreVista Senior Living at Antioch in Antioch, CA
4.0
(42 reviews)
its been so sad, I will move my parent to a better place, Friendliness only goes so far when your parent is not provided the level of care for which you are paying. Beware, some items listed in the marketing material I have never seen take place yet and it has been about a year now. The building is beautiful just wish they would hire some staff so they could interact with the residents the way the marketing material describes instead of park them in front of that big TV.
2
2
0.5
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1
Sunol Creek Memory Care in Pleasanton, CA
4.2
(30 reviews)
This is a TERRIBLE place to allow your family members to stay in. When my grandma was there she was placed into hospice program there..they did such a sloppy job. Their staff are rude and didn't transition my grandma into hospice program smoothly. My grandma had a hospital bed, wheelchair, and hoyer lift delivered to her from a DME company. Then after she passed away Cypress Meadows claims all the equipment got picked up from another DME supplier. Which was not true because I did my own research because they kept all the equipment at their facility and it was being used by another PATIENT!!!! I had to pay for all the equipment out of pocket because they refused to return them back to the DME supplier. Those equipment were solely belong to my grandma and they are being dishonest. I would never send another family member there because they have lack of business ethics which caused me to suffer MONETARY WISE/ EMOTIONALLY as a family member. HORRIBLE!!!!!!!!!!!!!
0.5
0.5
0.5
0.5
0.5
TreVista Senior Living at Antioch in Antioch, CA
4.0
(42 reviews)
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