Agemark

My husband was the first person to move in to this new home. From our first tour and interview to today when they had Easter Brunch for the families...we have been very happy with the place and the people... They treat everyone as their family and customize their program for each individual... We couldn't be happier and thank A Home for Mom for finding this place for us ...

The facility was near to my mother’s residence and close to her known contacts in the area and the facility seemed to meet all her needs – care, therapy, dining and hair salon. I believe Sage Glendale is a viable and suitable option to assisted living for residents that are ambulatory. My mother is not in that category

Sunol Creek is a lovely facility with some very wonderful care givers. Unfortunately for my husband, it is not working. He has Parkinson's with dementia and has taken numerous falls while in their care. His needs are just too much for them so we are looking for something more intimate. I would give them a 4. We have only been there just shy of [time frame removed}

Well after reading reviews about resident treatment & complaints, i would have encouraged my family to rethink placement here. Not everyone is a bad apple, but repeated complaints about same issues with care takers needs to be addressed.

Everyone was very friendly and provided lots of information and were very helpful in the decision and moving process. The rooms are nicer and the house much more interesting than the other memory care facilities I toured. Also there are more residents so better chance of my high functioning sister to find friends. Not as much communication or responsive now that we’re moved in as I expected but everything has gone very well. I’m comfortable that if I needed their attention on an issue they would be supportive. My sister has only been there 2 months so I’m looking forward to getting to know the staff better.

Overall, the place was pretty great. There were some issues but they were dealt with, and the staff went out of their way to be accommodating in many ways. If I had it to do over again I would move my mom there again.

Make sure you understand everything you are responsible to pay. I had a misunderstanding about personal briefs such as “Depends”. I thought they supplied for the cost of the room and board. They also had an almost total turnover of the Admin. Staff the second month. They could have a little better communication with the residents’ family. The staff is very friendly and tries to make you feel at home.

What we like the most about Kingston Bay Senior Living is that the staff was friendly and there were lots of activities. Food could always use some new ideas and new dishes.

In the year and a half my mom has been there, there have been 2 directors and going on their 3rd nurse. I would like to see more activities after regular hours and on weekends. It is very expensive.

In the beginning everything is great. Care givers are attentive. My mom has been there a month and a half and 2 caregivers that I know of, have quit. From the day mom moved in there has been inadequacies with her room and bathroom. No closet doors, toilet paper holder, vanity light not working and window blind broken. Still at this time the blind is broken and no closet doors. Her clothes and shoes are missing. Even though they are supposedly washed separately. All are labeled with her room number. I have visited many times and the toilet seat has poop on it. I have sanitary wipes stashed so I can wipe the restroom down when I visit. I was informed there is not a house keeper assigned to memory care. Only called when needed. The care givers are expected to help clean but are short staff and cleaning supplies. So very disappointed:(

They have Respite Care, which was my need, but apparently not all the employees have been trained to know what that is. I was there for 11 days and it was adequate for my needs.

Staff is very nice and caring for the residents. We were able to move Dad in quickly after finding out that [community removed] would not let him back in with his dementia and broken ribs. Country House was great to work with and treated Dad well.

The place was bright and airy had no smell to it like a couple of other places we saw. The activities are daily, at least four different things she can pick and choose to do.

I think the whole staff has changed since[date removed]. Ensure you get the proper access to the Memory Care section.

The front desk, care givers, activities and Med tech staff are very caring, friendly and professional. The facility is beautiful.

The Kensington has a homey appearance and the staff are very friendly and caring. The nursing staff are aware of any changes in the clients health . They make sure the clients get the health care needed. They have great activities for everyone and the place is decorated very nice. If you need a place for your love one to get care I’d recommend the Kennsington

Overall experience was 4. I would give 5's to Cleanliness, friendliness, food, Administrative staff and activities. Quality of care was good overall (4 rating) but too often had to wait quite a while or track down a caregiver to help to come help at times. The facility was very nice, but pretty costly and would rate that a 3 based on care received. The facility is very nice and the staff was always very welcoming. I would advise others to make sure on same page with staff at facility regarding care expectations. They took good care of my loved one, but I would have liked them to check on him alittle more often, especially as he had overactive bladder.

My mom liked their food better and I liked the proximity to my job. I think I would recommend, I do wish they had more exciting activities but understand each facility is different and working within their budgets and in the interests of their residents.

My mother needed respite care for about two weeks. [name removed] was very helpful and answered all my questions during a tour. We were able to get her situated and settled in a very short time with the facility providing transportation from hospital to Sage and also retrieving her belongings from her home. The facility has a great selection of activities though because of my mother's disability, she was not able to partake. Staff is very friendly. At the end of her two-week stay, there was confusion and difficulty between Sage and the hospital case worker in getting the appropriate reports from doctors for her release to go home. The process is broken. And communication with Sage became sparse. is it the hospital or Sage, I don't know. One suggestion - effort needs to be given to new clients on the parking situation on the street and how to access the underground garage easily.

My experience with community has been mostly positive. I picked them because it was near my home, good because I don't drive. I found the layout of the building to be more comfortable--but that was very personal to me. I liked another one all except for the low ceilings. Two places had too much remodeling going on.