Agemark

our experience with CountryHouse has been so far so good. they offer a lot of activities, such as: making cookies, floral arrangements, trips out and about outside of community, and morning exercise classes - my sister loves all of these things. everything is located all on one floor and the although the community may be a little short staffed; they are still moderately staffed for the amount of residents they have. the food is great, my sisters likes it a lot. we have no complaints, she loves being here!

Great place for the value, very happy so far.

Mom has been here a little over a year. What a fabulous place. The staff and caregivers are wonderful. The residents are kept very active and mom loves their outings. I would recommend Sunol Creek Memory Care, with out hesitation.

The staff, especially [Removed] were warm and welcoming. The staff were all friendly and astute to my Moms needs. They all made her feel right at home. I highly recommend Astoria.

My husband liked this community when he visited. The people he met were nice and the community seemed clean. This is in a nice neighborhood. This community just did not seem like the right fit for his mom.

After reading a few of the reviews I decided to write a review of what I experienced while touring this community. I toured this community on 12/17/2016 and was very surprised at what I experienced. The building is a lovely building sitting in the heart of a neighborhood environment with the concept of making the residents of their community feel like they live in a home and not an institution. The grounds were beautifully landscaped with serene sitting areas, big trees and a huge back yard with pathways and a gated environment to accommodate the memory care residents. The inside was a warm inviting feeling. Several Christmas trees were decorated throughout the facility, staff interacting with the residents while decorating gingerbread houses and Christmas music playing. I was impressed with the community Manager greeting me on a Saturday and explaining to me that she was there to engage with the residents during their party. The environment was very clean and has recently been newly remodeled to give a home-like, warm, inviting feeling. The one thing that stood out and impressed me was how I was greeted and made to feel like my stopping in unannounced made no difference to the quality of services provided in this community. My husband was very impressed with the community and asked "how old must you be to live here!" The residents were smiling and the staff were very engaging in the Christmas spirit. After researching this company on line and asking questions during my tour, I'm very impressed with the philosophy of care and high standards to make every effort to customize individual needs and being dedicated to focusing on the needs of family members coping with a loved one who has memory loss, Alzheimer's disease and entrusting someone other than a family member to care for their loved ones and seeing first hand what this community offers in the terms of care, compassion, activities, down to earth family style living, a beautiful and quaint like atmosphere, a one story community vs a two story community, the posted Facebook activities that are provided to the residents daily & each holiday celebrated in a big way, put a smile on my face and a feeling of trust and gratitude to this community for the work they do that is clearly making a difference in the lives of those they serve. If you are looking for a place to call home for yourself or a loved one I would highly recommend you tour this community prior to making your decision.

My husband was the first person to move in to this new home. From our first tour and interview to today when they had Easter Brunch for the families...we have been very happy with the place and the people... They treat everyone as their family and customize their program for each individual... We couldn't be happier and thank A Home for Mom for finding this place for us ...

What we like the most about Kingston Bay Senior Living is that the staff was friendly and there were lots of activities. Food could always use some new ideas and new dishes.

In the year and a half my mom has been there, there have been 2 directors and going on their 3rd nurse. I would like to see more activities after regular hours and on weekends. It is very expensive.

In the beginning everything is great. Care givers are attentive. My mom has been there a month and a half and 2 caregivers that I know of, have quit. From the day mom moved in there has been inadequacies with her room and bathroom. No closet doors, toilet paper holder, vanity light not working and window blind broken. Still at this time the blind is broken and no closet doors. Her clothes and shoes are missing. Even though they are supposedly washed separately. All are labeled with her room number. I have visited many times and the toilet seat has poop on it. I have sanitary wipes stashed so I can wipe the restroom down when I visit. I was informed there is not a house keeper assigned to memory care. Only called when needed. The care givers are expected to help clean but are short staff and cleaning supplies. So very disappointed:(

They have Respite Care, which was my need, but apparently not all the employees have been trained to know what that is. I was there for 11 days and it was adequate for my needs.

Staff is very nice and caring for the residents. We were able to move Dad in quickly after finding out that [community removed] would not let him back in with his dementia and broken ribs. Country House was great to work with and treated Dad well.

The place was bright and airy had no smell to it like a couple of other places we saw. The activities are daily, at least four different things she can pick and choose to do.

I think the whole staff has changed since[date removed]. Ensure you get the proper access to the Memory Care section.

The front desk, care givers, activities and Med tech staff are very caring, friendly and professional. The facility is beautiful.

The Kensington has a homey appearance and the staff are very friendly and caring. The nursing staff are aware of any changes in the clients health . They make sure the clients get the health care needed. They have great activities for everyone and the place is decorated very nice. If you need a place for your love one to get care I’d recommend the Kennsington

Overall experience was 4. I would give 5's to Cleanliness, friendliness, food, Administrative staff and activities. Quality of care was good overall (4 rating) but too often had to wait quite a while or track down a caregiver to help to come help at times. The facility was very nice, but pretty costly and would rate that a 3 based on care received. The facility is very nice and the staff was always very welcoming. I would advise others to make sure on same page with staff at facility regarding care expectations. They took good care of my loved one, but I would have liked them to check on him alittle more often, especially as he had overactive bladder.

My mom liked their food better and I liked the proximity to my job. I think I would recommend, I do wish they had more exciting activities but understand each facility is different and working within their budgets and in the interests of their residents.

My mother needed respite care for about two weeks. [name removed] was very helpful and answered all my questions during a tour. We were able to get her situated and settled in a very short time with the facility providing transportation from hospital to Sage and also retrieving her belongings from her home. The facility has a great selection of activities though because of my mother's disability, she was not able to partake. Staff is very friendly. At the end of her two-week stay, there was confusion and difficulty between Sage and the hospital case worker in getting the appropriate reports from doctors for her release to go home. The process is broken. And communication with Sage became sparse. is it the hospital or Sage, I don't know. One suggestion - effort needs to be given to new clients on the parking situation on the street and how to access the underground garage easily.

My experience with community has been mostly positive. I picked them because it was near my home, good because I don't drive. I found the layout of the building to be more comfortable--but that was very personal to me. I liked another one all except for the low ceilings. Two places had too much remodeling going on.