Aegis

Good community, not memory care only.

Aegis was more than what we wanted for the amentias and price for our loved one. The rooms aren't as spacious or modern as some other communities. The kitchenette is small. They have an older building. I thought it was unprofessional of the staff to try to get us to come to them, after we decided on another community. They offered to lower the buy in after they found out, and this made it unprofessional to me.

Some of assistants were very cold and unsympathetic. I caught a uti due to improper cleaning. Longer than 2 hours between being moved from one position. On positive side: food was very nice. Room was attractive as well as overall facility. I think my weight added to issues. Most of staff are small women who cant change someone of my weight(266lbs)

Moving in was a breeze, care is what you would expect, but the point system they use for charging for care is deceiving. I feel we’ve been nickled & dimed. There doesn’t seem to be any recourse or reasoning.

This review is for the memory care unit. I have little knowledge of assisted living. The good: Nice facility with some kind and dedicated staff. The bad: Consistently understaffed. This has impacts on services ranging from toileting to laundry to general cleanliness of the rooms. Further, they constantly inflate the amount charged, based on new services that they never perform. It’s a scam - once your loved one is in there you tend to be hesitant to move them, and big corporate Aegis knows this and takes advantage.

My loved one is currently a resident at Aegis of Ventura. You have to ask a lot of questions, as they are not forthright with information. The communication with the family is not great. I would not recommend this facility if someone is shopping price. It is extremely expensive for what you get and one is clearly being overcharged.

They are not responsive/communicative about what is going on with loved one. Leadership does not take responsibility of their duties, therefore, staff doesn't either. I think their main concern is profit. I would not recommend this facility to family and friends.

Initially Aegis looked perfect - the setup and decorations, and the staff running the place. But ultimately where care was needed, there was a charge for everything. There was too much salt in their food, and to accommodate a lower salt diet for my mom's high blood pressure, they were going to charge $500 more per month. She kept falling in her room, so then they required us to pay for a 12-hour shift of a caregiver at $35 / hour, on top of what we were already paying for her stay. There were other charges as well. There was another fee for toileting help. Another for help bathing. It got so expensive that it became more than double the cost of the initial care fees. It was obvious that they were running the community solely as a business. She fell seven times in four months. The final straw was with one of the last falls, nobody knew how long she had laid there on the ground. It could have been up to two hours. And then they just shipped her off to the hospital in an ambulance, because nobody knew what had happened. That’s not the kind of care a senior citizen needs.

The facility is beautiful but it's all smoke and mirrors. When you first meet they give you all the service and care they will provide but they do not follow through with that care. Every additional thing they do is charged on the bill the cost is very high. Beware of the salespeople. I would not recommend this community to others.

It was impersonal, overpriced and they charged for services they didn't provide. They even made mistakes on meds that could have life threatening consequences. The turnover was constant and the contact with loved one was never consistent. Often things came up missing.

I had a bad taste in my mouth when I looked at the cleaning lady named [name removed], how she charges for some items that guests benefit from and her work always with a very despotic and arrogant attitude. The stay was short for my family member and due to these reasons I decided I will never use their services again and I would not recommend them

This was a bad experience for my loved one. The turnover was high and lack of continuity. They told me that he needed to see a psychiatrist in a psych ward to evaluate, so they sent my loved one to the hospital. They ended up kicking my loved one out of the community after this.