Aegis

We chose Aegis of Kirkland because it was what my dad wanted. The rooms at the facility were small, private rooms. I think the food could use improvement, they could have more variety and what they advertised was not accurate. We were here during covid, but I would tell others to make sure to tour and try the food before moving your loved one in here.

We have an in person tour and our experience was good, but the community was not as new and bright as what we were hoping. We thought the price was also a little higher and at the time there were no men there.

My father was in the memory care unit assisted living. And I've heard through the grapevine that Aegis is a cut above other local comparable facilities. But when people have some form of dementia they need attentive care for all areas of personal care and safety. Unfortunately, the care giver or tech level were not attentive to basic care like hearing aids or oral care/dentures etc. It took months of educating and complaining to get the care my father needed. He also had multiple falls and it was up to me to figure out how to make his life safer for him with alarm mats that would alert staff to his getting up and moving. I'm not certain this is Aegis shortcoming or the system of assisted living combined with dementia and serious balance/willfulness issues. But it was a spiraling cycle of crises and decline. My father survived 7 months. And I survived trying to ensure he got the care he needed. Anyone placing a parent in a memory care/assisted living facility must have daily time to police what care their family member is actually getting. You cannot just place them there, write a check and expect quality attention by the actual caregivers.

The facility is dated. There is no AC, although they encourage residents to get portable units. The staff is very kind to my mom and take good care of her. It is more expensive than the other places we looked at but it is well staffed and I think the only have 35 units or something like that so they are very responsive. Overall we are happy.

The care services gets a 5 daily but weekends-3. The meals and dining gets a 4 but 3 pm weekends as dietary needs not always met. The staff is friendly and kind. They really need to ensure access to foods(in the lobby for instance and weekend staff) aren't easily accessible. We've come to visit and our family member looks very disheveled yet we pay for help. The billings are really confusing and can feel bait and switch. They have you pay an amount a month in advance then add charges without a print out or list of the adjustments on line. It's never clear what you are paying for.

The staff doing hands on care are truly hard working & caring people. The administration is untrustworthy and lacking in professionalism. Mostly, their point system which correlates directly to the price a patient pays is broken and unfair. They hide behind licensing laws, but mostly behind their own rules for convenience and profit. This is not a facility I would recommend to others.

As with most facilities, they are often short staffed with caregivers. Response time can vary from a rare 5 minutes to a common 20-30 minutes or longer. Aegis invested in an elaborate camera system without getting input from the residents. Within a year, there have been 3 head managers. The current one [name removed] isn't a good communicator/listener. In general the staff is caring, but higher up the ladder you go, the less competent and caring they seem (head of nursing, head of caregivers). The general doctor associated with Aegis who does in house visits isn't very good but is good about writing Rx.

not a good fit for my dad, the place was problematic from my dad, but is may be a good fit for other people. I would say beautiful court yard for sitting or walking around in. Staff made a good effort to integrate my dad into the community, but it was too regimented for him given his state of dementia. He ended up being more confused and having altercations with a couple of the caregivers. He is doing much better now in a board and care home.

The staff is friendly and very kind to my mom. The facility is well located. The food is very good, and that's very important to people who live there. There are plenty of activities and mom is encouraged to participate. The facility is dated and small. It's more expensive than most others that we looked at. There is no air conditioning, although they do encourage portable AC, which we did, but mom has trouble remembering to use it. They have a very liberal policy with respect to assisted living vs memory care. That's why we chose it. Overall we are satisfied, but if they want to move her to memory care we would definitely move her to a nicer place

If you have a parent or relative that does nor have need of intuitive care this place is fine. But we moved my father in after the death of my Mom and he's not adjusting at all. He barely eats and is losing weight. He needs some basic care and attention, like making sure his hearing aids are correctly placed in the charger or his dentures are cleaned and soaking. Basic attention to needs he is too depressed to do. Complaining to directors doesn't result in any change by care managers. They don't see it or do it. Disappointed.

The staff is all very nice but I found the pricing to be very vague. In the memory side I feel like they don’t have enough staff to toilet the residents and there is no bathroom that they can use outside of their rooms and all rooms are locked. They do engage with residents but not enough to toilet my husband on a daily schedule. My husband does not like to be lead around he needs a slow and steady and patience to get dressed and cleaned. Even if they had an extra pair of hands to just help with the ADL’s all day I would be happy. Like I said the staff is very nice and helpful.

Aegis is better than most but still has problems. Aegis, as with all the facilities I've stayed at, is lacking in being adequately staffed . . . and the staff being adequately trained. The administration seems to have holes too.

Much of the food was canned, tasteless, overcooked. My heart broke for my husband who had to eat it. The caregivers were excellent and when [name removed] was actively dying they were exceptional. The problem was communication: too little, too late, if ever. Staff turnover was astounding. Clearly Aegis is all about profit: bloated salaries for those at the top doing not much and peanuts for those at the bottom doing the work, caring for the "family". Ha! What a joke. When [name removed] needed round the clock care, the monthly fees went to $[removed] per month. A visit from his son with the manager reduced it to $[removed] all inclusive. Please explain how, from a business standpoint, that works. A lovely facility. However, I will not recommend. What is painfully clear is how critically important an advocate is. I can only imagine what [name removed]'s care would have been like if I hadn't been screaming all the time; I ached for the poor souls who have no family, no visitors, no voice. I expect that this is true everywhere. It was a painful, heartbreaking experience for both of us. My tolerance was, accordingly, low. However, he was safe, which was what it was all about. They, and the hospice team, were wonderful during his final days.

Overall our families experience was good, sometimes the care was questionable - on the memory care side we felt at times our loved one and the other residents could have a little more supervision. When it came to the meals they were great - our loved one did not eat certain proteins so they were very flexible with them and would change up their meals if needed. We did see a few activities they would have movie nights and different puzzle games.

There are some staff who are very good and some staff who are very bad, and you never know what you will get. They have a low response rate to the call button, you can wait for 2 hours. When I had an emergency, I would just call the front desk. They could've improved on a lot during my stay. Sometimes they ran out thing for weeks, like black tea and regular sugar. They were full of chemical substitutes, but I did not want those.

we toured Aegis Gardens and we didn't think it was a good fit for my loved one. they seemed to be culturally one sided and it was located further away from family. we chose another community because Aegis Gardens did not have what we were looking for.

I did not feel like I got the whole tour with Aegis Lodge. We felt that the facility was too big and so the care would not be as personalized as we were looking for. It is also very expensive.

Good community, not memory care only.

Aegis was more than what we wanted for the amentias and price for our loved one. The rooms aren't as spacious or modern as some other communities. The kitchenette is small. They have an older building. I thought it was unprofessional of the staff to try to get us to come to them, after we decided on another community. They offered to lower the buy in after they found out, and this made it unprofessional to me.