12 Oaks Senior Living

This was our first experience with respite. I feel the care was excellent. The only issue was a communication misunderstanding. Mom has dementia, needs reminders to take her pills, check her blood sugar & blood pressure. We have a spreadsheet that she will list the time she has done each of these things. To our surprise, when we picked her up, she had taken no pills for 5 days. Besides dementia, she has CHF, GERD & diabetes. Her sugar was 362 when we got her home. I didn't realize we should've signed her up for administering her meds, when Barbara Parker said, "can she take her meds?" Mom can take them, but her memory is really bad, that's why we have the spreadsheet. I showed it to Barbara (she has a copy), I explained what "needs" to be done. Mom just needs reminders, but the reminders have to be constant until she does it.

3.5 Foremost considering that they said they could provide food that was for gluten free intolerance and then had to be persuad them to provide some meals that were, but not consistently enough to know what was or wasn't gluten free so the trustworthyness of meals was highly suspect. My mother, while paying for meal service, has to provide meals for herself. Secondly, she is in independent living and was asked by her doctor to do a daily BP test. She can't do that by herself. She asked the staff if they could help her and she was flatly denied saying that she was in independent living. In my opinion, these sorts of things are why she is where she is. A little assistance isn't asking to much. She is essentially in an overpriced apartment with little to no medical or food service. Otherwise, I think she is happy being there.

Overall experience I'm going to give a three, because they went off and left her twice for doctor's appointments downstairs. One day the guy didn't even show up. My mom didn't say anything when I called, management knew nothing about it. How can you have a driver no show for scheduled runs in the morning and nobody knows about it. Anyway, they double deducted her money once and I had to get on them about that. So I'm not real sure if someone living there her age has issues if anyone would catch them. The cleanliness is okay, I don't really see any issues. But the third floor smells awful. We went up there for coffee one day because her area was out and it's like a nasty hospital or something I don't know it was bad. She says the food is no good, I went there one day for lunch with her and we had hot dogs on bread with homemade chili and tater tots. The day we were there for our preview I asked her why in the world they were serving 70 80 and 90 year old people corn on the cob? I mean that's what we were served for lunch was Shepherd's pie, a roll, corn on the cob and a cookie. Seems like an awful waste to me. The staff member I originally dealt with has left, and only had poor things to say, but of course that would probably be expected. But she said none of the things that they had promised the residents or had been promised had happened with the new ownership so she moved on. Value for the money I'd have to say is probably pretty good cuz you get what you pay for right. Anyway, do what this is you like, she wants out of there, but I don't think she'd be happy anywhere. Oh one more thing I forgot, her smoke alarm didn't work for the longest time. The one in her kitchen I think I'm not sure. She called him and call them and finally the lady said you only need one smoke alarm in your apartment you'll be fine. Well she's 89 years old, and that is not the case. My husband is a firefighter, I called them and said you get in there and you fix that smoke alarm because of my mom has a fire in the kitchen and she's in the bedroom asleep number one she won't wake up and number two there's no way out. They fix the smoke alarm but again why have somebody else have to call when she's telling you my smoke alarms not working, over and over again. She knows now, just to tell me when something is wrong or needs to be handled and we'll get it done.

The price is good. They do not have video cameras around. You can't get a fried egg anymore. The staff are very friendly.

Everyone was friendly and helpful. Quality of care hard to say as we didn't require much care. Meals and dining, nothing was bad but there was only 3 or 4 things that I looked forward to. Activities were varied but my husband wasn't very interested in participating. Value for cost, that's one of the reasons we moved back to the community we left in [date removed]. Assisted living is expensive no matter where you choose to live and the Meadows is no exception. I understand they are under new management so my comments are based on the previous management. I'm finding it less expensive to rent where we are and have even been able to contribute to our savings. We left the Meadows due to a coming increase of [fee removed]month increase in January and would have to start dipping into our savings.

Good leaves something to be desired I really feel they need a certified nutrition/cook, I think they also should have better security such as cameras in the resident hallways, keep the fall pendants instead of getting rid of them, finish the repairs they started.

The place is no longer "assisted living" it is "senior living". I guess the staff is normal staff, just takes a few days-a week to get things fixed. They changed management. The cafeteria has apparently gotten so bad no one wants to eat there. Based off of our experience, I would not recommend Emerson South Collins to others looking.

My Mom lived at the Meadows from April 2022 to October 2023 when she passed. I live in Salt Lake City and always felt confident in the care that she was receiving. Her nurses and techs were kind and receptive to her needs. My issue has been the treatment of me and my family since her passing. We have been given the complete run around regarding a refund for the 2 weeks left in the month. I have had numerous conversations with multiple employees who said they would take care of the problem and nothing would be done. We have heard the check has been cut, the check has been sent, the check should have been taken care of by the old management company, etc. etc. It has been over six months now and we are being told there is nothing else they can do. I'm sure if we had taken this long to pay for my Mom's rent, she would have been evicted without question. We hope no one else has to have this experience.

Better for those who need less assistance. Those who need more will need a strong advocate. Lots of turnover in the kitchen. Beautiful facility. As far as the activities go - they need more options and variability. My Dad hated games like bingo-it was every week. They are currently working on making improvements.

My mother has lived here for 6 yrs. 12Oaks purchased this property some months ago and management seems to have stabilized somewhat and the food quality was better for awhile. Apparently cooks come and go more often that caregivers, which is pretty often. There are, however, a core of good and caring prople working the floor who make all the difference. I'd advise checking in often with your loved one, look around and judge the quality of their particular situation for yourself. Most days I'd not recommend Wheele to friends,

Love the cuisine. The Cook is far and away the best of All previous environments. Activities are a bit different from what I have experienced and but think that the Activities Director does best possible job she can.Residents are quite withdrawn and disappear to their apartments rapidly so little interaction.Cost is$$$ far higher than care I receive.Overall I would say that this is not the place For Independent Individuals as myself…Overay I can at best give it a five or six out of ten.

Honestly, we have been overall been unhappy with the place. Right now, not sure we can afford a different place, though! They need to greatly improve on more of a variety of activities. They also need to keep up with my father's laundry. His care is also average. However, we do like the kindness and friendliness of the staff. He has a nice size room as well.

I was generally happy but the food was not good often and at their age mealtimes are what they look forward to the most. It should be terrific! Also I told the manager verbally, text, and email on our notice to leave but didn't fill out the paperwork until several days later thru no fault of ours and my mom was charged for extra days. Seemed like a scam way to get paid for extra days. I reached out all the way to the executive level and got no response.

The make some promises that they do not always carry through with.

For the most part this is a good community. The community can seem disorganized. There are times the staff say they will be right back and then never returns. The staff communication is good as long as the family is being proactive with our communication. There are three meals a day served to the residents. My loved one doesn't like the fact the community doesn't have fresh fruit in the morning. The food has a salty taste to it as well.

I have been here for six years. Have been very happy and I do not want to move.

Activities are my favorite part of Emerson. Lots of laughter. Food is good

It's fairly clean. We picked this community because, it was affordable for what my loved one could afford, and it was a close location. My advice to other families, is to ask a lot of questions.

We took a tour with Merce Place and it was a nice facility and nice staff, but way too expensive.

I wouldn't recommend the community to others for their loved ones. There was four directors in less than a year and a constant change over of staff. Due to these changes the meals aren't what they were in the beginning. They will only pick up trash once a week from the resident's rooms. There is no place for the resident's to carry their own trash out to dispose of this either. This is a big issue for the residents that have incontinence issues. Another big sticking point is they don't have any staff with longevity. The community is on the smaller side with 54 rooms. This was attractive at the beginning and now I'm thinking otherwise. If there is an issue with the care, the nurse will call back quickly to speak to me. If there is an issue with the community overall, and I reach out to the director it will take much longer to receive a response. In fact I've been waiting over a week for a return call from the director about a concern I have, with no response from them. The meals are mostly pasta being served to the residents, I believe. My loved one would like additional options to choose from. for meals. There are some activities available for the residents to participate in. My loved one would like to see additional and a variety of activities offered. The family used to be able to have the security code to come and go in the building to see our loved one. Since the COVID protocols we have to wait for a staff member, which takes a long time for them to let us in due to them being short staffed overall.