WellQuest Living

We submitted an application and deposit for my 84 year-old mother to move into this community with the assurance that a full program of diabetic care including the administration of insulin and blood sugar checks would be provided. After waiting 6 months for the community to open, we were informed after her assessment that the community would not have the necessary licensing to provide this service. It was false and misleading advertising, and I would not trust anyone there with the care of my aging parent.

My parent is a resident at this facility. The staff is/are fantastically kind and thoughtful although, like most of these facilities (low pay), there is a lot of turnover. The main problem I see is that the food is quite awful. There is lots of fried food and very poor quality ingredients and recently, again, everything on the plate was an awful dark brown breading that was inedible and sent back to the kitchen in its entirety. My parent recently tried to eat the roast beef sandwich and gave up because the tough meat couldn't be chewed. Elderly folks get more and more enjoyment of food as time progresses and this should be a very high priority fix. I wish I could force the CEO of this facility to eat the food for a month. This facility is also very expensive and the apartments are dingy and old (the tile shower was moldy at the beginning and still is - the only fix is to remove the entire shower and start over again). The common areas were recently redone but I don't see any work being done on apartments. On a positive note, the garden area is lovely. I am very disappointed with the situation and wish I could move my parent but it's too late for another move. Again, I can't rave enough about the kind people who work there. It's the CEO/owner and the profit motive that is at the root of the problems at this facility. I have tried here to give credit where credit is due and to honestly provide the downside as experienced over many many months. If I had it to do over, I would definitely not choose the Pasadena Highlands.

My parent is a resident at this facility. The staff is/are fantastically kind and thoughtful although, like most of these facilities (low pay), there is a lot of turnover. The main problem I see is that the food is quite awful. There is lots of fried food and very poor quality ingredients and recently, again, everything on the plate was an awful dark brown breading that was inedible and sent back to the kitchen in its entirety. My parent recently tried to eat the roast beef sandwich and gave up because the tough meat couldn't be chewed. Elderly folks get more and more enjoyment of food as time progresses and this should be a very high priority fix. I wish I could force the CEO of this facility to eat the food for a month. This facility is also very expensive and the apartments are dingy and old (the tile shower was moldy at the beginning and still is - the only fix is to remove the entire shower and start over again). The common areas were recently redone but I don't see any work being done on apartments. On a positive note, the garden area is lovely. I am very disappointed with the situation and wish I could move my parent but it's too late for another move. Again, I can't rave enough about the kind people who work there. It's the CEO/owner and the profit motive that is at the root of the problems at this facility. I have tried here to give credit where credit is due and to honestly provide the downside as experienced over many many months. If I had it to do over, I would definitely not choose the Pasadena Highlands.

AVOID. My father spend four days at the Highlands. Despite being on notice that his care needs exceeded the level at which they assessed him during their intake evaluation, they provided no additional service before letting him fall twice. He ended up in the hospital. While the Highlands agreed to release him from their 30 day notice requirement, they refunded only $2200 of the nearly $6000 we had paid four days prior. That's $1000 a day just so they could prove their [Removed] handling of their residents.

I would not recommend this community to anybody. I'am having a horrible situation with them at the moment. My father stayed at this community for six days, and he had a bad episode, due to his dementia. After being evaluated by his physiologist, he informed me my father could not live on his own. Once I told the community he would have to move out, because he needed more care than they are able to provide. They are still trying to charge me, even though he is unable to stay there. They have been inconsiderate, and not understanding of our situation. I would not recommend for anybody to take their loved one to this community.